ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.
Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.
Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.
Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.
We are a b2b engagement tool, that makes it easy to build a relationship with a customer or prospect if you cant meet in person. We simply allow you to send them a coffee that you can track via email or one of our other 30 integrations.
The system is free to use you only pay for the coffees.
MavSocial is a social media visual content management solution for brands and agencies.
It enables organisations to centrally manage all their social media images & videos, plan campaigns and then publish to all the major social networks.
Specifically, the platform includes the following
Visual Content Management: Upload, store and manage to a cloud based library, all images, photo, videos etc
License Content: Access over 100m stock images from libraries including BigStock Photos & Pixabay, Giphy & ImageAfter
Plan social media campaigns across multiple social media networks and profiles with a campaign calendar
Schedule (and repeat schedule) text, videos and images to Facebook, Twitter, Linkedin, YouTube, Tumblr + Instagram
Social Analytics: By social network, social media campaigns, visual content analytics
Social inbox: respond and like all comments and messages across the various social media networks
Teams & Brands: Organise all social media activities by brands & teams, permissions based at a team level. Post approvals etc.
Facebook Ads: Boost and promote your posts from within MavSocial
Does this service offer guides, tutorials and or customer support?
MavSocial has training videos within the system, in addition various levels of support services are available
Who are the main user groups of this service?
Our main users are small to medium sized brands and agencies
Does this service offer multi-user capability (e.g. teams)?
MavSocial has a Teams and Brands module users to manage multiple brands with multiple teams across multiple regions. With a highly flexible and configurable permissions system, it enables individual role management at the team level