Compare ProProfs Knowledgebase vs ProProfs Chat vs Celoxis

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87%
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87%
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ProProfs Knowledgebase screenshot view 1 more ProProfs Chat screenshot view 4 more Celoxis screenshot view 4 more

Software Description:

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

Software Description:

Celoxis is enterprise PPM and project management software for managing project portfolios & processes. It is highly customizable to suit a variety of business needs.It excels at planning, delegation, collaboration, tracking and reporting with great agility and user-friendliness.
Using Celoxis, businesses can get rid of multiple applications and spreadsheets to manage schedules, resources, budgets, approvals, risks, issues, change requests and other work items. Celoxis has the best team adoption in the marketplace and has been the platform of choice for brands like HBO, Bombardier, KPMG & University of Washington. Available in SaaS/On-Premise options

Features:

  • History/Version Control
  • Chat
  • Project Management
  • Multi-User
  • Notifications
  • External Integrations
  • File Sharing
  • Document Comparison
  • Data Export
  • Data Import
  • Contact Management
  • API
  • Email Integration
  • File Transfer
  • Contact Sharing

Features:

  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management

Features:

  • Resource Management
  • Billing/Invoicing
  • Analytics
  • Batch Permissions & Access
  • Email Integration
  • Task Scheduling/Tracking
  • Gantt Charts
  • Data Visualization
  • API
  • External Integrations
  • Expense Tracking
  • Budgeting
  • Data Export
  • Notifications
  • Data Import
  • Forecasting
  • Project Management
  • Inventory Tracking
  • Multi-User
  • Scheduling
  • Calendar Management
  • Dashboard
  • Customer Management

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

  • Comprehensive, all-in-one tool for managers, team members, executives and clients.

  • One of the few tools to offer a SaaS (cloud-based) and an On-premise deployment option.

  • Only solution to offer a complex workflow solution (Custom Apps) to track business processes.

  • Robust Reporting capabilities with a whole range of graphical drill-down charts to visualize project data.

  • Flexible and completely customizable tool as per business requirements.

  • Fastest Interactive Gantt Chart in the industry that can easily handle large projects.

  • Highly collaborative software with document management capabilities.

  • Out of the box integration with MS Project, Excel, QuickBooks Online, Salesforce.com, Google Drive, iCalendar, LDAP, MS Outlook and other email clients.

  • Pre-built apps for bug and issue tracking, risk management, new project approvals and change request management.

  • Multi-lingual application

BRONZE

$9.99
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

GOLD

$39.95
3 user(s) / month
Included in plan:
  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase
  • Chat History(1 Year)
  • Escalations & Transfer
  • Tickets
  • Call Back

SILVER

$19.95
2 user(s) / month
Included in plan:
  • All Bronze Plus
  • Customize Logos & Colors
  • Ratings & Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

ENTERPRISE

$50.00
unlimited user(s) / month
Included in plan:
  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding & Success Manager
  • 24/7 Support

Pricing:

  • Starting from: $25.00/month
  • Credit card required: No
  • Free Trial: Available (No Credit Card required)
    Celoxis offer both volume and duration discounts.
    Contact us for more details.

SaaS

$25.00
1 user(s) / month
Included in plan:
  • 2GB/User/Month of shared disk space.
  • Free client login & virtual users.
  • One hour complimentary education course.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

    Who are the main user groups of this service?
  • Celoxis is widely used by more than 2800+ customers globally, from mid-sized enterprises to Fortune 100 companies, across industry verticals.

  • Does this service offer an API?
  • Yes. Celoxis offers an extremely powerful yet easy to use web-based API.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Celoxis offers various onboarding & training programs to help new customers accelerate Celoxis adoption and time to value. Celoxis also offers 24x5 chat-based and email-based support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Celoxis is a multi-user software capable of managing small teams with small projects to large, distributed teams handling multi-million dollar projects.

  • Does this service integrate with any other apps?
  • Celoxis integrates natively with Microsoft Project, Excel/CSV, Salesforce, QuickBooks Online, Google Drive, Outlook and other Email clients

  • What is this service generally used for?
  • Project Management and Work Collaboration. Celoxis is an all-in-one tool to manage your projects, finances, resources and business processes online.

  • What platforms does this service support?
  • Celoxis is web-based, which means it does not require any additional infrastructure apart from a web-browser and an Internet connection when connecting to its SaaS service.
    For On-Premise, it support multiple Operating Systems and Databases thereby reducing TCO.

Publisher:

Founded:
-
Based in:
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Employees:
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Likes:
24.4k
Followers:
5.32k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
24.4k
Followers:
5.32k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.79k

Other:

Who uses ProProfs Knowledgebase
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States

Other:

Who uses Celoxis
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Russian, Spanish, Portuguese, Chinese, English, French, German
Regional Restrictions:
No restrictions.
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