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About ProProfs Chat

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About Parker Software

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation and more.

The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle.

We offer an all-encompassing solution. Even better, we offer this in real-time. This is an entirely new approach to digital engagement, service and operation – a hybrid, fully integrated solution that replaces multiple investments and messy manual processes with streamlined synergy.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • A/B Testing
  • Analytics
  • API
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Keyword Tracking
  • Link Tracking
  • Multi-User
  • Notifications
  • Project Management
  • SEO
  • Supplier Management

Summary

    No key features associated with this application.

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary

  • Visitor Tracking

  • Operational Reporting

  • Code-Free Task Development

  • Email Parsing/Processing

  • Language Translation

  • Data Form Capture

  • Voice Detection

  • Internal Chat Rooms

  • Support Desk

  • Digital Contact Centre

  • Business Process Automation

  • All-Inclusive Systems Integrations

  • Live Chat

  • Skills-Based Routing

  • Intelligent Communication Automation

  • Web Analytics

  • Tailored Customer Experiences

  • Prospect Detection

  • Lead Generation

  • Sales Enablement

  • Social Media Monitoring

Pricing

BRONZE

$9.00
1 user(s) / month
Included in plan:
  • Unlimited chats
  • Web, Mobile & Desktop App
  • Chat history
  • 1 Domains
  • Visitor tracking
  • Ticketing

SILVER

$19.00
2 user(s) / month
Included in plan:
  • All BRONZE Features
  • 2 Domains
  • Customize Logos and Colors
  • Ratings & Surveys
  • Greetings
  • File Transfer
  • Canned Responses

GOLD

$39.00
3 user(s) / month
Included in plan:
  • All SILVER Features
  • Forums & Learner Communities
  • Departments & Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Escalations & Transfer
  • Call Back
  • ProProfs Knowledgebase
  • Integrations

ENTERPRISE

$199.00
1 user(s) / month
Included in plan:
  • All Gold Features
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support

Pricing

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

    Who are the main user groups of this service?
  • Our solutions are used by over 10,000 clients across the globe. These are primarily marketing teams, sales and IT departments, and call centres.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Digital engagement, digital acquisition and business process automation.

  • What are some applications this service is commonly used in tandem with?
  • CRM, marketing automation and call centre software.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
30.1k

Other

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States

Other

Regional Restrictions:
No restrictions.

Other

Who uses Parker Software
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Regional Restrictions:
No restrictions.
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