Compare ProProfs Chat vs Smartsupp vs Kapture CRM

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Crozscore:

89%
what is this?
84%
54%
interest rising

Crozscore:

85%
what is this?
87%
41%
interest rising

Crozscore:

84%
what is this?
94%
35%
interest rising
ProProfs Chat screenshot view 5 more Smartsupp screenshot view 2 more Kapture CRM screenshot view 4 more

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

Kapture CRM software is one of the best CRM software platforms which runs the manual business into the smooth transmission.

This software is fully customizable according to your business requirements and can be integrated on mobile devices (mobile CRM app).

Kapture CRM is a kind of cloud-based CRM software that will automate, easy flow of your business processes.

This platform helps clients in the following industries like health care, real estate, hospitality, FMCG (fast moving consumer goods), education, banking, media, retail, and pharmaceutical.

Kapture CRM helps businesses who rely on sales, marketing, customer service, mobile CRM, operational CRM software, and having a history of payments and collections. Kapture also provides 30 days free trial CRM.

Features:

  • Call Tracking
  • Third-Party Plugins/Add-Ons
  • Chat
  • Dashboard
  • Customer Management

Features:

Features:

  • Inventory Tracking
  • Supplier Management
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Calendar Management
  • Customer Management
  • Scheduling
  • Dashboard
  • Call Tracking
  • Project Management
  • Marketing Automation
  • Notifications
  • API
  • Email Integration
  • Data Export
  • File Transfer
  • Data Import
  • 2-Factor Authentication
  • Contact Sharing
  • Contact Management
  • External Integrations
  • File Sharing

Summary:

    No key features associated with this application.

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Summary:

    No key features associated with this application.

BRONZE

$9.00
1 user(s) / month
Included in plan:
  • Unlimited chats
  • Web, Mobile & Desktop App
  • Chat history
  • 1 Domains
  • Visitor tracking
  • Ticketing

SILVER

$19.00
2 user(s) / month
Included in plan:
  • All BRONZE Features
  • 2 Domains
  • Customize Logos and Colors
  • Ratings & Surveys
  • Greetings
  • File Transfer
  • Canned Responses

GOLD

$39.00
3 user(s) / month
Included in plan:
  • All SILVER Features
  • Forums & Learner Communities
  • Departments & Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Escalations & Transfer
  • Call Back
  • ProProfs Knowledgebase
  • Integrations

ENTERPRISE

$199.00
1 user(s) / month
Included in plan:
  • All Gold Features
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

Gold

$10.87
1 user(s) / month
Included in plan:
  • 1 GB data storage per users

Platinum

$20.19
1 user(s) / month
Included in plan:
  • 2 GB data storage per users

Enterprise

$35.74
1 user(s) / month
Included in plan:
  • Unlimited Storage per users

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

    CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

    CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

    e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

    email marketing tools: Mailchimp, iContact, Active campaign and Get response.

    Help Desk tools: Zendesk, Desk.com

    Social media tools: Facebook

  • What are some applications this service is commonly used in tandem with?
  • ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

  • What platforms does this service support?
  • ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

  • What is this service generally used for?
  • ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

  • Who are the main user groups of this service?
  • ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • Our service supports mobile devices via our Kapture Mobile CRM app. We also support Customer Support software through our platform, Kapdesk.

  • Does this service integrate with any other apps?
  • Yes, this software is a cloud-based system and can be implemented according to your needs.

    It can also be integrated with social networking sites like Facebook and Twitter, among others.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this offers multi-user capability.

  • Does this service offer an API?
  • Yes, this software offers an API.

  • Who are the main user groups of this service?
  • The main users are Manipal Hospitals, WildCraft, Big Basket, Byju's, Bahamas Paradise, Quikr, Appolo Hospitals, Transasia etc..

  • What are some applications this service is commonly used in tandem with?
  • This CRM software application is totally customizable and it depends on the what type of business you are running. This software can be used in mobile, live chat support, voice support, call recording software, social media integration, and so on.

  • What is this service generally used for?
  • Our CRM software is generally used for FMCG (fast moving consumer goods) and in the eCommerce, healthcare, hotels, real estate, education, banking, media, retail, pharmaceutical, customer service, and tourism industries.

    It helps to generate real-time reports of your business.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, this software includes customer support software called Kapdesk.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
24.5k
Followers:
5.49k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
1.45k
Followers:
203

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
61

Other:

Who uses ProProfs Chat
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
United States

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.

Other:

Who uses Kapture CRM
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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