ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Key features:
Emoticons
Customize Logos and Colors
Chat Ratings and Surveys
Proactive Chats
Chat History
File Transfer
Canned Responses
Multiple Operators
Chat Monitoring
Chat Routing
Social Media Integration
Co-Browsing
Software Description
Bornevia is a simple customer support software designed for teams.
It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.
Software Description
Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.
The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
Features
Call Tracking
Third-Party Plugins/Add-Ons
Chat
Dashboard
Customer Management
Features
Chat
Customer Management
Email Integration
Social-Media Integration
API
Features
File Sharing
Customer Management
External Integrations
Dashboard
Contact Management
Batch Permissions & Access
Multi-User
Chat
Notifications
Lead Management
Summary
No key features associated with this application.
Summary
Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages
Advanced analytics
Canned responses
Smart rules
Case management
Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time.
Live chat as a group/team. One customer can be handled by multiple agents in a chat room
Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline
Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets
Developer API
Summary
No key features associated with this application.
BRONZE
$9.00
1 user(s) / month
Included in plan:
Unlimited chats
Web, Mobile & Desktop App
Chat history
1 Domains
Visitor tracking
Ticketing
SILVER
$19.00
2 user(s) / month
Included in plan:
All BRONZE Features
2 Domains
Customize Logos and Colors
Ratings & Surveys
Greetings
File Transfer
Canned Responses
GOLD
$39.00
3 user(s) / month
Included in plan:
All SILVER Features
Forums & Learner Communities
Departments & Groups
Supervise Chats
Multiple Operators
Chat Routing
Reports
White Label
Multiple Languages
Snapshots & Cobrowsing
Escalations & Transfer
Call Back
ProProfs Knowledgebase
Integrations
ENTERPRISE
$199.00
1 user(s) / month
Included in plan:
All Gold Features
Advanced Customization
Supervisor Dashboard
ProProfs Survey Maker
Access Reports via API
Customization Service
Audit & Admin Controls
SLA & Custom License
Vault
Enterprise Reporting
Customer Support
Pricing
Starting from: $10.00/month
Credit card required: No
One pricing plan only
Lite
Free
Included in plan:
1 Agent Account
30-day Chat History
Embedded Chat Window
1 Concurrent Chat
Professional
$10.00
1 user(s) / month
Included in plan:
Unlimited Chats
Unlimited Agent Accounts
Department Wise Categorization
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Enterprise
$18.00
1 user(s) / month
Included in plan:
Unlimited Chats
API Integration
Unlimited Agent Accounts
Unlimited Chat History
Pop-up or Embedded Chat Window
Basic Chat Customization
Basic Chat Stats
Enterprise Plus
$37.00
1 user(s) / month
Included in plan:
Real-Time Monitoring
Unlimited Chat History
Unlimited Chats
Custom Logo In Chat Window
Widget Unbranding
Agent Activity
Unlimited Agent Accounts
Pop-up or Embedded Chat Window
Visitors Tracking Up to 1000
Agent Reports
Data Security
FAQs
Does this service offer guides, tutorials and or customer support?
Yes.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:
CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.
e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.
email marketing tools: Mailchimp, iContact, Active campaign and Get response.
Help Desk tools: Zendesk, Desk.com
Social media tools: Facebook
What are some applications this service is commonly used in tandem with?
ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.
What platforms does this service support?
ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.
What is this service generally used for?
ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.
Who are the main user groups of this service?
ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.
FAQs
What platforms does this service support?
Web and mobile (Android)
Does this service offer multi-user capability (e.g. teams)?
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