Compare ProProfs Chat vs Bornevia vs Cugic

ProProfs Chat Customer Chat (8)	Bornevia Support & Helpdesk (0)	Cugic Customer Chat (5)
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Crozscore: 86% what is this? User Happiness 84% Press Buzz 53% User Trend no significant changes	Crozscore: 33% what is this? Press Buzz 30%	Crozscore: 43% what is this? User Happiness 92% Press Buzz 19% User Trend interest falling
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Software Description: ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales. Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process. Key features: Emoticons Customize Logos and Colors Chat Ratings and Surveys Proactive Chats Chat History File Transfer Canned Responses Multiple Operators Chat Monitoring Chat Routing Social Media Integration Co-Browsing	Software Description: Bornevia is a simple customer support software designed for teams. It brings all your customer email, live chat, twitter, and facebook conversations in a shared team inbox. Save more time to deliver more amazing and personal support as a team.	Software Description: Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand. The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.
Features: Call Tracking Third-Party Plugins/Add-Ons Chat Dashboard Customer Management	Features: Chat Customer Management Email Integration Social-Media Integration API	Features: File Sharing Customer Management External Integrations Dashboard Contact Management Batch Permissions & Access Multi-User Chat Notifications Lead Management
Summary: No key features associated with this application.	Summary: Multichannel dashboard/team inbox for email, chats, twitter, and facebook messages Advanced analytics Canned responses Smart rules Case management Live chat time-based trigger. Greet your visitor with custom messages after staying on your site for a certain period of time. Live chat as a group/team. One customer can be handled by multiple agents in a chat room Smart live chat widget that autoreplies with a lead generation form outside business hours or when agents are all offline Unlimited email mailboxes, twitter accounts, facebook accounts, and chat widgets Developer API	Summary: No key features associated with this application.
BRONZE $9.99 1 user(s) / month Included in plan: Unlimited Chats Web /Mobile / Desktop App Chat History (3 months) Visitor Tracking Ticketing GOLD $39.95 3 user(s) / month Included in plan: All Silver Plus Multiple Operators Departments & Groups Supervise Chats 3 Domains Chat Routing Advanced Integrations Reports White Label Multiple Languages Snapshots & Cobrowsing Knowledgebase Chat History(1 Year) Escalations & Transfer Tickets Call Back SILVER $19.95 2 user(s) / month Included in plan: All Bronze Plus Customize Logos & Colors Ratings & Surveys Proactive Chats & Triggers 1 Domain Chat History(6 Months) File Transfer Canned Responses ENTERPRISE $50.00 unlimited user(s) / month Included in plan: All Gold Plus Advanced Customization Roles & Permissions Supervisor Dashboard Unlimited Domains Advanced Surveys Premium Integrations Knowledgebase Enterprise Access Reports via API Customization Service Audit & Admin Controls SLA & Custom License Vault Enterprise Reporting Onboarding & Success Manager 24/7 Support	Pricing: Starting from: $10.00/month Credit card required: No One pricing plan only	Lite Free Included in plan: 1 Agent Account 30-day Chat History Embedded Chat Window 1 Concurrent Chat Professional $10.00 1 user(s) / month Included in plan: Unlimited Chats Unlimited Agent Accounts Department Wise Categorization Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Enterprise $18.00 1 user(s) / month Included in plan: Unlimited Chats API Integration Unlimited Agent Accounts Unlimited Chat History Pop-up or Embedded Chat Window Basic Chat Customization Basic Chat Stats Enterprise Plus $37.00 1 user(s) / month Included in plan: Real-Time Monitoring Unlimited Chat History Unlimited Chats Custom Logo In Chat Window Widget Unbranding Agent Activity Unlimited Agent Accounts Pop-up or Embedded Chat Window Visitors Tracking Up to 1000 Agent Reports Data Security
FAQs: Does this service offer guides, tutorials and or customer support? Yes. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service offer an API? Yes. Does this service integrate with any other apps? ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it: CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell. CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce. email marketing tools: Mailchimp, iContact, Active campaign and Get response. Help Desk tools: Zendesk, Desk.com Social media tools: Facebook What are some applications this service is commonly used in tandem with? ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools. What platforms does this service support? ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android. What is this service generally used for? ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers. Who are the main user groups of this service? ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.	FAQs: What platforms does this service support? Web and mobile (Android) Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Coming soon: Slack, Shopify, Wordpress, Magento, Hubspot CRM. What is this service generally used for? Customer service, customer support, technical support, live chat support. Who are the main user groups of this service? Small and modern businesses, Startups, and e-commerce businesses. Does this service offer guides, tutorials and or customer support? Yes. Our amazing support team is ready to help and reply within 1 hour within business days and hours. Does this service offer an API? Yes	FAQs: Who are the main user groups of this service? Individuals, Lean Teams, Established Businesses, Industry Leaders Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? Web & Mobile Apps Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Social Integration Available
Publisher: Founded: - Based in: - Employees: - Likes: 24.4k Followers: 5.51k	Publisher: Founded: 2013 Based in: - Employees: 2-10 Likes: Followers:	Publisher: Founded: - Based in: - Employees: - Likes: Followers:
Other: Who uses ProProfs Chat Startups Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English Regional Restrictions: United States	Other: Who uses Bornevia Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: English Regional Restrictions: No restrictions.	Other: Who uses Cugic Personal Freelance Startups Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Arabic, English, French, Chinese, German, Spanish, Urdu Regional Restrictions: No restrictions.