Compare Promys PSA vs SyncDojo vs Function Point

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About Promys PSA

Promys Enterprise PSA automates professional services and complete business process with CRM, quoting, procurement, invoicing, help desk, and customer tracking. It encompasses all these functions into one comprehensive automation solution, that is particularly suitable for midsize IT businesses.

The Promys help desk tool enables business owners to see client assets under a service deal or blanket agreements in form of tickets. Users can set up workflows, color coding and escalations and definite various ticket priorities. There is also a project management module, providing detailed profitability visibility, and budget analytics.

Except for service automation, Promys also provides customer self-service portal, resource scheduling, and integrations with frequently used business applications.

About SyncDojo

We have a custom integration software solution for companies that need them. Depending on unique client's needs and requirements, our team will work to find a solution that is:

  • user-friendly
  • easy-to-use
  • straight forward to implement

Our goal is to automate your everyday activities in relation to customer support and product management to help you reduce project costs and improve the overall product quality.

About Function Point

Function Point is an all-in-one project management software for agencies, design studios and internal marketing departments looking to streamline their business. The software combines project management, QuickBooks integration, time tracking, CRM, financial and business reporting tools in one cloud-based system. Our solution helps businesses improve their productivity and profitability by streamlining processes; simplifying collaboration; centralizing information; and delivering real-time business data.

Features

  • API
  • Billing/Invoicing
  • Budgeting
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Time Management
  • Resource Management

Features

  • API
  • Billing/Invoicing
  • Budgeting
  • Data Export
  • Data Import
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Time Management
  • Resource Management

Features

  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Gantt Charts
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Resource Management

Summary

  • CRM

  • Quoting

  • Help Desk

  • Dashboard Ticket Tracking

  • Project Task Schedule

  • Job Costing

  • Real-Time Costing Against Budget Information

  • Single Screen Visibility For Invoicing

  • Purchasing

  • Time & Expenses

Summary

  • Cloud Integration Portal to streamline processes between customer support and product management

  • Provides bi-directional synchronization between helpdesk and product management systems

  • Performs KPI / Analytics on imported data from helpdesk into product management in relation to project work

  • Utilizes 3 templates: Agile, Scrum and Kanban to push ticket data and does Dynamic ETL

  • Learns how to handle AutoSync on period basis including Rules

Summary

    No key features associated with this application.

Pricing

Standard License

$79.00
1 user(s) / month
Included in plan:
  • Subject to quantity discounts
  • Sales Force Automation & Quoting
  • Order Fulfillment
  • Project Management, Time & Expenses
  • Help Desk & Service Contracts
  • Role-Based Security
  • Accounting, RMM & other API’s
  • System Support & Training
  • 24/7 Monitoring
  • 128-bit Security
  • 99.99% System Uptime
  • Solution Upgrades

Field Tech/Engineer License

$39.00
1 user(s) / month
Included in plan:
  • Time Sheets & Expense
  • Project & Service Call Assignments

Pricing

StartUp

$11.00
1 user(s) / month
Included in plan:
  • Agile, Scrum, Kanban - AutoSync

Team

$10.00
1 user(s) / month
Included in plan:
  • Agile, Scrum, Kanban - AutoSync

Professional

$8.00
1 user(s) / month
Included in plan:
  • Agile, Scrum, Kanban - Auto Sync

Pricing

Yearly

$34.00
1 user(s) / month
Included in plan:
  • Project Management
  • Resource Management
  • Accounting and Invoicing
  • Business Intelligence
  • Mobile App for Timesheets and Tasks

Monthly

$39.00
1 user(s) / month
Included in plan:
  • Project Management
  • Resource Management
  • Accounting and Invoicing
  • Business Intelligence
  • Mobile App for Timesheets and Tasks

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, Promys offers an API.

  • What platforms does this service support?
  • Promys is a web-based software.

  • Does this service integrate with any other apps?
  • It integrates with Acumatica Cloud ERP, Sage 50c, Microsoft Dynamics GP, Microsoft Outlook, Google Apps, Sage 50 Canada, LogicMonitor, QuickBooks, Continuum, SAP.

  • What is this service generally used for?
  • It is used for Professional Services Automation.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of this Promys Enterprise are medium-sized IT, MSP, Audio Visual & Physical Security solution providers.

FAQs

    Does this service offer an API?
  • Not yet

  • Does this service offer guides, tutorials and or customer support?
  • user guides, tutorials and customer support

  • Does this service offer multi-user capability (e.g. teams)?
  • yes

  • What are some applications this service is commonly used in tandem with?
  • Zendesk, Freshdesk, Salesforce Desk, Groove HQ, Kayako, Team Foundation Server, Team Services, High Charts

  • Who are the main user groups of this service?
  • Product Managers, Customer Support Managers, DevOps

  • Does this service integrate with any other apps?
  • Zendesk, Freshdesk, Salesforce Desk, Groove HQ, Kayako, Team Foundation Server, Team Services, High Charts

  • What platforms does this service support?
  • Windows Azure, REST API

  • What is this service generally used for?
  • Integration between customer support and product management to streamline processes and operations

FAQs

    Does this service offer guides, tutorials and or customer support?
  • As a part of the implementation process, your dedicated Customer Success Manager will walk you through our signature training program to ensure you’re set-up for long-term success. Additionally, because your continued success is our success, every Function Point user has access to unlimited free support by phone or email, for life.

  • Does this service integrate with any other apps?
  • Our QuickBooks integration gives you direct insight into your jobs and their profitability. Improve cash flow by generating your invoices within Function Point to immediately send to clients, then move the data to QuickBooks when it's convenient.

  • What is this service generally used for?
  • Function Point helps businesses improve their productivity and profitability by streamlining processes; simplifying collaboration; centralizing information; and delivering real-time business data.

  • Who are the main user groups of this service?
  • For the past 20 years, external and internal agencies, and other professional service businesses such as American Cancer Society and Manulife Financial have trusted Function Point to help run their organizations.

Vendor Information

Founded:
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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Promys PSA
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SyncDojo
  • Personal
  • Freelance
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Function Point
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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