Compare Promys PSA vs Bric vs SherpaDesk

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Software Description:

Promys Enterprise PSA automates professional services and complete business process with CRM, quoting, procurement, invoicing, help desk, and customer tracking. It encompasses all these functions into one comprehensive automation solution, that is particularly suitable for midsize IT businesses.

The Promys help desk tool enables business owners to see client assets under a service deal or blanket agreements in form of tickets. Users can set up workflows, color coding and escalations and definite various ticket priorities. There is also a project management module, providing detailed profitability visibility, and budget analytics.

Except for service automation, Promys also provides customer self-service portal, resource scheduling, and integrations with frequently used business applications.

Software Description:

Designed for creative teams Bric combines project planning, time tracking, and task management to automatically analyze your employee utilization and financial performance.

Using data from timesheets and project plans, Bric provides you with analytics on employee utilization, capacity, scheduling conflicts, and financials. This way, Bric helps you accurately plan your team’s calendar, thereby enabling you to confidently get back to do the work you love.

Additionally, Bric automatically finds patterns in your team’s timesheets, which are then used to recommend more accurate project plans. Bric provides the following unrivaled features for a monthly subscription per managed employee.

  • Project Planning. Bric alerts you to schedule conflicts, calculates charges, and recommends more accurate project plans.
  • Project Management. Irrespective of what happens, Bric provides you with tools to identify changes and respond accordingly.
  • Task Management. Know what is finished, in progress and what needs to be done. With time and tasks side-by-side, you are enabled to deliver tasks on time and on budget.
  • Time Tracking. Bric allows your team to track time, and compare your planned and tracked time side-by-side.
  • Reports. Bric is your company’s information hub—alerting you to potential issues and opportunities.

In addition to a great user interface we provide the following:

  • On boarding. When you sign-up for Bric you receive a series of emails to help you get started and learn about Bric's features. Our goal is to help you make the most of Bric.
  • Documentation. Search and browse the support documentation on our website. We have documentation including videos for all but the newest Bric features.
  • Tooltips. In addition to documentation, each part of Bric contains explanations. In the app, you can click on question marks to get more details, and we provide detailed explanation of menu options so you know exactly what you are choosing.
  • Chat. Ask questions using chat — available on our website and in the app. The Bric team is there to help. Our standard support hours are Monday through Friday 9am to 7pm CDT. If we aren't there leave us a message and your email, and we will respond as quickly as possible.

You won't be charged extra for support, it is included in your monthly subscription. We are here to help you build your business.

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Features:

  • Billing/Invoicing
  • CRM Integration
  • Customer Management
  • Task Scheduling/Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Data Import
  • Data Export
  • Scheduling
  • Calendar Management
  • Contact Management
  • Notifications
  • Budgeting
  • Dashboard
  • Forecasting
  • External Integrations
  • Email Integration
  • API
  • Project Management
  • Expense Tracking

Features:

  • P&L
  • Employee Database
  • Time Management
  • Vacation Calendar
  • Timesheets
  • Budgeting
  • Project Management
  • Multi-User
  • Calendar Management
  • Dashboard
  • Scheduling
  • Data Export
  • Forecasting
  • Data Visualization
  • API

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Summary:

  • CRM

  • Quoting

  • Help Desk

  • Dashboard Ticket Tracking

  • Project Task Schedule

  • Job Costing

  • Real-Time Costing Against Budget Information

  • Single Screen Visibility For Invoicing

  • Purchasing

  • Time & Expenses

Summary:

  • Real Time Financials by Client, Project, Person and Role

  • Track Employee Utilization in Real Time

  • Compare Your Estimates to Tracked Time

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Standard License

$79.00
1 user(s) / month
Included in plan:
  • Subject to quantity discounts
  • Sales Force Automation & Quoting
  • Order Fulfillment
  • Project Management, Time & Expenses
  • Help Desk & Service Contracts
  • Role-Based Security
  • Accounting, RMM & other API’s
  • System Support & Training
  • 24/7 Monitoring
  • 128-bit Security
  • 99.99% System Uptime
  • Solution Upgrades

Field Tech/Engineer License

$39.00
1 user(s) / month
Included in plan:
  • Time Sheets & Expense
  • Project & Service Call Assignments

Standard

$7.00
1 user(s) / month
Included in plan:
  • Full access to Bric plus all future feature releases.

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, Promys offers an API.

  • What platforms does this service support?
  • Promys is a web-based software.

  • Does this service integrate with any other apps?
  • It integrates with Acumatica Cloud ERP, Sage 50c, Microsoft Dynamics GP, Microsoft Outlook, Google Apps, Sage 50 Canada, LogicMonitor, QuickBooks, Continuum, SAP.

  • What is this service generally used for?
  • It is used for Professional Services Automation.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of this Promys Enterprise are medium-sized IT, MSP, Audio Visual & Physical Security solution providers.

FAQs:

    Does this service integrate with any other apps?
  • We do not offer any native intentions. However, we do offer a Public API that you can use to integrate Bric with other application. Documentation is available in the footer of our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Bric helps you maintain security by providing a setting that gives you the power of allowing or disallowing access to crucial data. When inviting people to use Bric, you have the option of setting these restrictions how you see fit.

    Here’s how it breaks down for Access Levels:
    * Employee – These members have the ability to track their own time, view projects plans, and use the calendar. However, they have no access to financial data.
    * Manager – Members in this role can adjust each employee’s hours, plan projects, and view reports, along with an optional ability to view financial data.
    * Admin – This is a member with full access to the Bric account, including company settings and financial information.

  • What is this service generally used for?
  • Bric is used to plan and track time across teams with multiple people working on multiple projects. Bric allows you to break projects down by weeks, hours, dollars, and deliverables, and then monitor progress to completion making changes as necessary.

    Bric is short for fabric. Because it is tool for weaving your people and project together. The tighter the weave the greater your employee utilization, and the higher your profitability.

  • Does this service offer guides, tutorials and or customer support?
  • Bric's mission is to help you get back to the work you love. We know how hard it is to run a business. That is why we have made Bric intuitive to setup and use. Typically companies can get setup and start using Bric in less than a day. In addition to a great user interface we provide On boarding, Documentation, Tooltips, and Chat.
    You won't be charged extra for support, it is included in your monthly subscription. We are here to help you build your business.

  • What are some applications this service is commonly used in tandem with?
  • Before Bric, most people use Excel and Whiteboards to manage their team's time and project calendars. Eventually this manual process becomes frustrating and they decide to upgrade to Bric.

  • What platforms does this service support?
  • Bric is a web application that can be accessed in any web browser. Bric is optimized to be used at your desktop since that is where the majority of our users do their work.

  • Does this service offer an API?
  • Bric offers a Public API; documentation can be found on our website in the footer. Bric's API allows you to integrate Bric with the applications that you already use. You can write your own integration, or hire us to develop the integration. Please contact us to request a quote.

  • Who are the main user groups of this service?
  • Bric is used by professional service teams. Partners and Managers use Bric to plan projects, assign people, and monitor progress. Employees use Bric to track time and view project plans.

    Bric is designed for teams working on long-term projects spanning from several weeks up to a year. Most of our users employ teams of designers, developers, consultants, architects, engineers, auditors, and lawyers.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
3
Followers:
46

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
367
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
2.2k
Followers:
1.8k

Other:

Who uses Promys PSA
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Bric
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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