Compare Promoto vs CloudCherry vs Preferred Patron

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Crozscore:

55%
what is this?
23%
interest falling

Crozscore:

79%
what is this?
34%
interest rising

Crozscore:

88%
what is this?
98%
25%
interest falling
Promoto screenshot CloudCherry screenshot Preferred Patron screenshot view 5 more

Software Description:

Promoto is a B2B Brand Advocate Marketing SaaS solution with a mission to convert your customers into brand advocates. At Promoto, we are on a mission to turn your existing set of customers into a Brand Advocacy engine. Promoto leverages the power of your existing relationships. We use advanced predictive analytics to discover, identify, engage and convert your customers into brand evangelists.

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Preferred Patron is the industry leading solution for Loyalty Marketing and Gift Card Management. With Preferred Patron you will increase your customer engagement levels in profitable ways. Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions, such as Multi-Tiered Rewards Programs with automatic transitions between levels, Mystery Gamification, Electronic and Paper Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back, Raffles, Surveys, Fundraisers, Event Reminders and more.

  • Fully automated Omni-Channel marketing using E-mail and SMS Text Messaging.
  • Spend based and visit based point accrual models supported.
  • Mobile iOS and Andriod customer apps.
  • Gift Card management included free.
  • Operate with plastic cards, mobile app or phone#.
  • Mobile optimized member web portal included free.
  • Social Media referrals and likes.

Enjoy increased marketing effectiveness with built-in Drip and Behavioral Marketing capabilities.

Features:

Features:

  • Chat
  • Customer Management
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Data Import
  • Notifications
  • Multi-User
  • Data Export
  • API
  • Data Visualization

Features:

  • Email Integration
  • Conversion Tracking
  • Social-Media Integration
  • Brand Management
  • Audience Targeting
  • Scheduling
  • Customer Management
  • Dashboard
  • Marketing Automation
  • Multi-User
  • Contact Management
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • API

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Summary:

    No key features associated with this application.

Basic

$300.00
unlimited user(s) / month
Included in plan:
  • Unlimited Users
  • Customer Success Support
  • Customized Questionnaire

Bronze Edition

$69.00
1 Company License per Month
Included in plan:
  • 7,500 Customers
  • Runs on your own computer
  • Visit and Spend based point accrual
  • Free gift card processing
  • Mobile app for members
  • Unlimited reward levels
  • 1 rewards program
  • 5 incentive promotions
  • Unlimited e-mail blasts
  • (1) Vanity SMS keyword
  • Unlimited transaction triggered SMS (USA only)
  • Bulk SMS blast capability
  • Free Preferred Patron™ cards (up to 400/mo, excludes shipping)
  • Custom branded cards available
  • Cardless operation supported
  • Tablets Available as optional add-ons

Silver Edition

$129.00
1 Company License Per Month
Included in plan:
  • 15,000 Customers
  • Runs on your own computer
  • Visit and Spend based point accrual
  • Free gift card processing
  • Mobile app for members
  • Unlimited reward levels
  • Unlimited rewards programs
  • Unlimited incentive promotions
  • Unlimited e-mail blasts
  • (1) Vanity SMS keyword
  • Unlimited transaction triggered SMS (USA only)
  • Bulk SMS blast capability
  • Free Preferred Patron™ cards (up to 400/mo, excludes shipping)
  • Custom branded cards available
  • WYSIWYG editor & designer
  • Full DIY marketing capability
  • Drip marketing
  • Tablets Available as optional add-ons

Gold Edition

$249.00
1 Company License per Month
Included in plan:
  • 30,000 Customers (additional available as add-ons)
  • Runs on your own computer
  • Visit and Spend based point accrual
  • Free gift card processing
  • Mobile app for members
  • Unlimited reward levels
  • Unlimited rewards programs
  • Unlimited incentive promotions
  • Unlimited e-mail blasts
  • (1) Vanity SMS keyword
  • Unlimited transaction triggered SMS (USA only)
  • Bulk SMS blast capability
  • Free Preferred Patron™ cards (up to 400/mo, excludes shipping)
  • Custom branded cards available
  • WYSIWYG editor & designe
  • Full DIY marketing capability
  • Drip marketing
  • Behavioral/Trigger based marketing
  • eGiftCards: Virtual gift card delivery
  • Packages: Bundled products/services
  • Surveys: Interactive online
  • Cause marketing (fundraiser)
  • Extra customers - Only $25/mo for 100K
  • Tablets Available as optional add-ons

FAQs:

    No FAQs associated with this application.

FAQs:

    What platforms does this service support?
  • It Supports

    Windows
    iOS
    Mac
    Android

  • Does this service integrate with any other apps?
  • With Open API feature it can integrate with any third party apps

  • What is this service generally used for?
  • CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

    Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
    Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

    Broadly It is used for
    Customer Experience Management
    Customer Sentiment Analysis
    Net Promoter Score Calculation
    Loop Closer
    Feedback Management System
    Customer Analytics

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it has multi-user capability

    View and access can be designed for each level of users.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

  • Who are the main user groups of this service?
  • This platform can be used for all consumer-facing industries
    Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

  • What are some applications this service is commonly used in tandem with?
  • Mailchimp
    Salesforce
    Freshdesk
    Microsoft
    Zendesk
    sms gupshup
    KooKoo
    Nexmo

  • Does this service offer an API?
  • Yes, it has an Open API

FAQs:

    What is this service generally used for?
  • The Preferred Patron™ service and products assist businesses in achieving increased customer engagement and personalized consumer marketing. It allows businesses to run an advanced rewards programs and a variety of incentive promotions, to help drive consumer traffic.

  • Does this service offer multi-user capability (e.g. teams)?
  • All editions support independant merchants as well as multi-outlet businesses, including franchises and multi-store corporations.

  • Does this service offer an API?
  • A Restful API based on JSON data exchange format is supplied with each Silver and Gold subscription.

  • Does this service offer guides, tutorials and or customer support?
  • Customer support is included free with every subscription. Includes 24x7 e-mail support as well as phone support and remote dial-in support during standard business hours (9:00a-5:00p) Eastern Time. Gold edition includes priority support. Online help is available from within the application. A video tutorial library is also included. Each client also receives up to 2 hours of getting started training with a live customer support representative (included).

  • Does this service integrate with any other apps?
  • The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

  • What are some applications this service is commonly used in tandem with?
  • The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

  • What platforms does this service support?
  • The Preferred Patron™ client programs will run on the business' own Windows PC or Tablet PC (Windows 7 or later). There is also a web-enabled cashier interface available, which is platform independent. For member access, each subscription comes with a mobile optimized (responsive design) web portal as well as a native iOS and Andriod member app, which members may use to browse the rewards catalog, see any incentives they have been awarded, read past marketing messages as well as maintain their profile and preferences.

  • Who are the main user groups of this service?
  • The company offers cutting-edge customer retention and loyalty software tools to loyalty resellers and clients world-wide. Industries served include automotive, retail hospitality & hotel, restaurant, medical, orthodontic, esthetics, college & university, healthcare, café, resort, golf and country club, salon & spa, vape, cannabis, gas station & car wash, health & fitness and entertainment.

Publisher:

Founded:
-
Based in:
-
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Salt Lake City
Employees:
51-200
Likes:
1.24k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
51

Other:

Who uses Promoto
  • Startups
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses CloudCherry
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Bengali, Tibetan, Bulgarian, Basque, English, Hindi, Romanian, Russian, Arabic, Dutch, French, German, Hebrew, Indonesian, Italian, Latin, Malayalam, Malay, Turkish, Thai, Telugu, Spanish, Tamil
Regional Restrictions:
No restrictions.

Other:

Who uses Preferred Patron
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Croatian, Portuguese, English, French
Regional Restrictions:
No restrictions.
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