Compare Promoto vs CloudCherry vs Brand24

Software Description:

Promoto is a B2B Brand Advocate Marketing SaaS solution with a mission to convert your customers into brand advocates. At Promoto, we are on a mission to turn your existing set of customers into a Brand Advocacy engine. Promoto leverages the power of your existing relationships. We use advanced predictive analytics to discover, identify, engage and convert your customers into brand evangelists.

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Brand24 provides a simple solution that allows you to both track and engage in online conversations relevant to your business. Brand24 gives you instant access to mentions about your brand across the web, from social networks to influential publishers. React and engage quickly to real-time comments made about your brand. Follow-up on positive comments from your brand ambassadors, or respond to a dissatisfied customer before the story gets ahead of you. 80% of consumers do research or ask online before making a buying decision. Brand24 gives you the listening tools to find these leads, identify where to promote products and find customers before they find you.

Features:

Features:

• Chat
• Customer Management
• External Integrations
• Scheduling
• Calendar Management
• Dashboard
• Data Import
• Notifications
• Multi-User
• Data Export
• API
• Data Visualization

Features:

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Summary:

• Real-time Internet Monitoring

• Influencer Analysis

• Sentiment Analysis

• Collaborative Work & Report Generation

• Competitor Knowledge

• Mobile App for iOS/Android

Pricing:

• Starting from: $49.00/month
• Credit card required: No

• Plus: $49 per month
  Premium: $99 per month
  Max: $349 per month

FAQs:

No FAQs associated with this application.

FAQs:

What platforms does this service support?

• It Supports

  Windows
  iOS
  Mac
  Android

Does this service integrate with any other apps?

• With Open API feature it can integrate with any third party apps

What is this service generally used for?

• CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

  Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
  Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

  Broadly It is used for
  Customer Experience Management
  Customer Sentiment Analysis
  Net Promoter Score Calculation
  Loop Closer
  Feedback Management System
  Customer Analytics

Does this service offer multi-user capability (e.g. teams)?

• Yes, it has multi-user capability

  View and access can be designed for each level of users.

Does this service offer guides, tutorials and or customer support?

• Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

Who are the main user groups of this service?

• This platform can be used for all consumer-facing industries
  Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

What are some applications this service is commonly used in tandem with?

• Mailchimp
  Salesforce
  Freshdesk
  Microsoft
  Zendesk
  sms gupshup
  KooKoo
  Nexmo

Does this service offer an API?

• Yes, it has an Open API

FAQs:

Who are the main user groups of this service?

• We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.

What is this service generally used for?

• Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.

Does this service offer multi-user capability (e.g. teams)?

• Brand24 enables its users to share projects, alerts and results across teams.

Does this service offer guides, tutorials and or customer support?

• Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• Agencies
• Enterprises

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android