Compare Promoter.io vs Crisp vs Pushnami

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About Promoter.io

Promoter.io is customer intelligence, customer engagement, and feedback management platform that helps users boost their customer retention. It is a mix of permanent actionable feedback based on a best-practice NPS approach to customer data from a number of sources.

Promoter.io provides the measurement of customer loyalty using the Net Promoter System. It uses two questions (“How likely are you to recommend us to a friend?” and “What’s the biggest reason for your response?”), to determine the NPS score and identify which segment of the customer relationships users should focus on.

Except for providing surveys, the platform helps customize campaign emails, providing email templates as a base. There is also an instinctive dashboard, displaying the NPS score, the survey rank and trending keywords that customers use in their interaction with service or product providers.

About Crisp

Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place.

Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators.

Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.

About Pushnami

Pushnami is an AI-powered messaging platform that uses intelligent analytics to deliver superior push, social, and email performance. Use the Pushnami platform to build engagement with and retarget subscribers, increase sales conversions, and automate cross-channel messaging. The technology is best suited for enterprise-level websites that have over 500,000 monthly visitors and can be used across industries ranging from automotive to e-commerce.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Beautifully Simple Email

  • Internationalization

  • Segmented Campaigns

  • Drip and Instant Surveys

  • Feedback Forwarding

  • Delivery Delay

  • Recurring Surveys

  • Automated Reminders

  • API Support

  • NPS Over Time

Summary

  • Shared inbox

  • Multi-channel customer service

  • Chatbot

  • Live Chat

  • Marketing & Sales Automation

  • Customer Support Automation

  • Routing Rules

  • Live Translate

  • Translated in 9 languages

Summary

  • Retarget subscribers with push notifications across all devices incliding iOS

  • Use proprietary machine learning to optimize messages down to the individual subscriber

  • Target subscribers with an unli9mited number of variables

  • Market across multiple channels with push, social messaging, and email

Pricing

Hobby

$29.00
per Month
Included in plan:
  • 150 Surveys/Month
  • 1 Campaign
  • 1 User
  • 90 Days Data Retention
  • Customizable Email Templates
  • Multi-Language Templates
  • Survey Throttling
  • Survey Reminders
  • NPS Dashboard
  • Filter by Attributes
  • Feedback Management
  • Weekly Digest
  • Data Export

Starter

$49.00
per Month
Included in plan:
  • 750 Surveys/Month
  • 1 Campaign
  • 2 Users
  • 180 Days Data Retention
  • *All Features from Hobby, Plus:*
  • Survey Send Delay
  • Trend Analysis
  • API
  • Zapier

Pro

$99.00
per Month
Included in plan:
  • 2,500 Surveys/Month
  • 1 Campaign
  • 5 Users
  • 1 Year Data Retention
  • *All Features from Starter, Plus:*
  • Smart Scheduling
  • Drip Surveys
  • Recurring Surveys
  • Customer Profiles
  • Historical Scores

Growth

$249.00
per Month
Included in plan:
  • 10,000 Surveys/Month
  • 3 Campaigns
  • 10 Users
  • 3 Years Data Retention
  • *All Features from Pro, Plus:*
  • Customer Lifecycle NPS
  • Priority Support
  • Import Existing NPS Data
  • Employee NPS
  • Segments

Rainmaker

$499.00
per Month
Included in plan:
  • 25,000 Surveys/Month
  • 5 Campaigns
  • 15 Users
  • 5 Years Data Retention
  • *All Features from Growth*

Enterprise


1 user(s) / month
Included in plan:
  • Custom Number Surveys/Month
  • Custom Number Campaigns
  • Custom Number Users
  • Data Retention Forever
  • *All Features from Rainmaker, Plus:*
  • Developer Sandbox
  • Dedicated Sending IP
  • Custom Return Path
  • Dedicated Account Manager
  • Custom Integrations
  • Campaign Administration
  • Invoice Billing

Pricing

Basic

Free
Included in plan:
  • Live Chat
  • Mobile Apps
  • Notifications
  • 2 operators

Pro

$25.00
per website
Included in plan:
  • Canned Response
  • Shared Inbox (Facebook, Twitter, Telegram & Email Connection)
  • Shortcuts (Canned Responses)
  • Reply from Slack
  • Live Chat Triggers
  • Customization
  • Internal Search
  • 4 operators
  • Unlimited Messages

Unlimited

$95.00
per website
Included in plan:
  • Unlimited contacts & operators
  • CRM
  • Knowledge Base
  • Routing Rules
  • Drip campaigns
  • SMS
  • Chatbot
  • Auto-Responder
  • Status Page
  • Reminders
  • Analytics

Pricing

Premium

Free
Included in plan:
  • Up to 30,000 subscribers

Enterprise

$449.95
for 30,001-99,999 subscribers
Included in plan:
  • Full implementation and support included

Managed

$1,000.00
for sites with over 100k visitors
Included in plan:
  • Dedicated optimization team

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Promoter.io offers: Phone Support, Knowledge Base, NPS Follow-Up 'Cheat Sheet'.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capability offered.

  • What platforms does this service support?
  • Promoter.io is a web-based platform.

  • Does this service offer an API?
  • Yes, this service offers an API.

  • Does this service integrate with any other apps?
  • It integrates with Zapier, Segment, and Slack.

  • What is this service generally used for?
  • This is a customer feedback management software.

  • Who are the main user groups of this service?
  • Main users of Promoter.io are SMEs and large enterprises.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding.

  • Does this service offer an API?
  • We provide an in-depth API that allows you to get and post information from and to Crisp.

  • Does this service offer multi-user capability (e.g. teams)?
  • We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp.

  • Who are the main user groups of this service?
  • We provide our software to every companies that are willing to improve their customer relationship.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Pushnami notifications are used in tandem with email marketing, social media marketing, and customer data platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • Browser-based push notifications.

  • What platforms does this service support?
  • Pushnami integrates with all the major ad networks and performance tracking tools. We also provide custom integrations when needed.

  • Does this service integrate with any other apps?
  • Pushnami integrates with all the major ad networks and performance tracking tools. We also provide custom integrations when needed.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • The technology is best suited for enterprise-level websites that have over 500,000 monthly visitors and can be used across industries ranging from automotive to e-commerce.

Vendor Information

Founded:
-
Based in:
San Antonio
Employees:
2-10
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.42k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Promoter.io
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Crisp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese
Regional Restrictions:
No restrictions.

Other

Who uses Pushnami
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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