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About Promoter.io

Promoter.io is customer intelligence, customer engagement, and feedback management platform that helps users boost their customer retention. It is a mix of permanent actionable feedback based on a best-practice NPS approach to customer data from a number of sources.

Promoter.io provides the measurement of customer loyalty using the Net Promoter System. It uses two questions (“How likely are you to recommend us to a friend?” and “What’s the biggest reason for your response?”), to determine the NPS score and identify which segment of the customer relationships users should focus on.

Except for providing surveys, the platform helps customize campaign emails, providing email templates as a base. There is also an instinctive dashboard, displaying the NPS score, the survey rank and trending keywords that customers use in their interaction with service or product providers.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Beautifully Simple Email

  • Internationalization

  • Segmented Campaigns

  • Drip and Instant Surveys

  • Feedback Forwarding

  • Delivery Delay

  • Recurring Surveys

  • Automated Reminders

  • API Support

  • NPS Over Time

Pricing

Hobby

$29.00
per Month
Included in plan:
  • 150 Surveys/Month
  • 1 Campaign
  • 1 User
  • 90 Days Data Retention
  • Customizable Email Templates
  • Multi-Language Templates
  • Survey Throttling
  • Survey Reminders
  • NPS Dashboard
  • Filter by Attributes
  • Feedback Management
  • Weekly Digest
  • Data Export

Starter

$49.00
per Month
Included in plan:
  • 750 Surveys/Month
  • 1 Campaign
  • 2 Users
  • 180 Days Data Retention
  • *All Features from Hobby, Plus:*
  • Survey Send Delay
  • Trend Analysis
  • API
  • Zapier

Pro

$99.00
per Month
Included in plan:
  • 2,500 Surveys/Month
  • 1 Campaign
  • 5 Users
  • 1 Year Data Retention
  • *All Features from Starter, Plus:*
  • Smart Scheduling
  • Drip Surveys
  • Recurring Surveys
  • Customer Profiles
  • Historical Scores

Growth

$249.00
per Month
Included in plan:
  • 10,000 Surveys/Month
  • 3 Campaigns
  • 10 Users
  • 3 Years Data Retention
  • *All Features from Pro, Plus:*
  • Customer Lifecycle NPS
  • Priority Support
  • Import Existing NPS Data
  • Employee NPS
  • Segments

Rainmaker

$499.00
per Month
Included in plan:
  • 25,000 Surveys/Month
  • 5 Campaigns
  • 15 Users
  • 5 Years Data Retention
  • *All Features from Growth*

Enterprise


1 user(s) / month
Included in plan:
  • Custom Number Surveys/Month
  • Custom Number Campaigns
  • Custom Number Users
  • Data Retention Forever
  • *All Features from Rainmaker, Plus:*
  • Developer Sandbox
  • Dedicated Sending IP
  • Custom Return Path
  • Dedicated Account Manager
  • Custom Integrations
  • Campaign Administration
  • Invoice Billing

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Promoter.io offers: Phone Support, Knowledge Base, NPS Follow-Up 'Cheat Sheet'.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is multi-user capability offered.

  • What platforms does this service support?
  • Promoter.io is a web-based platform.

  • Does this service offer an API?
  • Yes, this service offers an API.

  • Does this service integrate with any other apps?
  • It integrates with Zapier, Segment, and Slack.

  • What is this service generally used for?
  • This is a customer feedback management software.

  • Who are the main user groups of this service?
  • Main users of Promoter.io are SMEs and large enterprises.

Vendor Information

Founded:
-
Based in:
San Antonio
Employees:
2-10
Likes:
Followers:
2.22k

Other

Who uses Promoter.io
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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