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Prodsight screenshot view 4 more Zonka screenshot view 5 more Hellonext.co screenshot

About Prodsight

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

About Zonka

Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.

About Hellonext.co

Hellonext is a customer feedback management and feature voting software for SaaS companies to keep their customers engaged. Hellonext covers the entire customer feedback management lifecycle:

  1. Collect, organize & prioritize feedback via Feedback Boards
  2. Create a roadmap for your product via Roadmaps
  3. Publish what changed in your product via Changelog

Hellonext was built by Product Managers for Product Managers and Founders.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Summary

    No key features associated with this application.

Summary

  • Free for Open Source software & non-profits

  • Just $10/month for startups and indie developers

Pricing

Professional

$29.00
1 user(s) / month
Included in plan:
  • Includes One Location
  • Daily, Weekly & Monthly Digest
  • Priority Email Support
  • Multi-lingual
  • Comparative Reports

Pricing

Take Flight

$25.00
unlimited user(s) / month
Included in plan:
  • 1 Manager
  • Unlimited feedback
  • Unlimited Boards/Buckets

Fly High

$50.00
unlimited user(s) / month
Included in plan:
  • Unlimited everything

FAQs

    What platforms does this service support?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • What are some applications this service is commonly used in tandem with?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • App Store
    • Play Store
    • Zapier
    • Capterra
    • G2 Crowd & many more
  • Who are the main user groups of this service?
    • Customer Support Managers
    • Customer Success Managers
    • Product Managers
    • User Researchers
    • Marketing Managers
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer live chat and email support.

  • What is this service generally used for?
    • Analysing customer support conversations
    • Improving the knowledge-base
    • Reducing support volume/cost
    • Identifying customer experience issues
    • Identifying usability issues
    • Identifying requested features/functionality
    • Identifying churn reasons

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • SMS Services.

  • What platforms does this service support?
  • Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What is this service generally used for?
  • With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.

FAQs

    Does this service offer an API?
  • Yes. Hellonext API is available for select customers.

  • Who are the main user groups of this service?
  • Most people who use Hellonext are:
    1. Product Owners
    2. Product Managers
    3. Founders
    4. SaaS products

  • What is this service generally used for?
  • Most people use Hellonext for:
    1. Gathering and organizing customer feedback
    2. Allow users to vote on features (Feature voting)
    3. Publish changelogs for their product
    4. Prioritize and create a roadmap for their product

  • What platforms does this service support?
  • As of July 2020, Hellonext supports the following platforms:
    1. Web (All major browsers)
    2. iOS
    3. Android
    4. Google Chrome (Extension)
    5. Intercom app
    6. Slack app
    7. Windows
    8. macOS
    9. iPadOS

  • Does this service offer guides, tutorials and or customer support?
  • Hellonext offers detailed usage guides at the support page.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes. Hellonext integrates with other customer management platform like:
    1. Intercom
    2. Slack
    3. Freshdesk
    4. Zendesk

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
247

Vendor Information

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
156

Other

Who uses Prodsight
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Zonka
  • Startups
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Hellonext.co
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Polish, Russian, German
Regional Restrictions:
No restrictions.
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