Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.
Features & Benefits
Discover what matters to your customers
Identify frequently mentioned topics
Find correlation between topics
Understand topic and conversation sentiment
Put support conversation analysis on auto-pilot
Save time with automated analysis
No manual tagging required
Get instant access to interactive reports
Make customer-centric business decisions
Identify issues and improve customer experience
Improve self-help resources and reduce support cost
Inform and prioritize product roadmaps
About UseResponse
With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.
Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.
Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.
Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Sentiment Analysis
Automated Topic Analysis
Intercom integration
Conversation Search
Customer Segmentation
Topic Suggestions
Auto-Tagging
Support Ticket Tagging
Review Analysis
Multi-Language Support
Summary
10+ Support Channels
100% Customization - UI / Modules
SaaS and Self-Hosted Option
Instant Support
Extended Analytics & Reports
Widgets Embedded on Any Page
Capture Users Feedback
Integrations with Other Popular Services
Custom Development Upon Request
Wide Range of Instruments for Customer Self-Service
Pricing
Basic
$49.00
2 user(s) / month
Included in plan:
All Basic Features
1 Help center
∞ users, requests
10k daily API requests
Public/Private Portal
Assignments Automation
Enterprise
$149.00
2 user(s) / month
Included in plan:
Premium Support
Integrations with 3rd party
Tickets Viibility
SLA (Service Level Agreement)
Business Hours
Multilingual Support & Multi-Forums
Smart Voting System
Customer Satisfaction Measurement
Reporting & Analytics
Enterprise On-Premise
$4,800.00
5 user(s) / month
Included in plan:
Installed on Your Server
Custom Addons
100% Open Code
FAQs
What platforms does this service support?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
What are some applications this service is commonly used in tandem with?
Intercom
Zendesk
Freshdesk
Trustpilot
Apple App Store
Google Play Store
Zapier
Does this service offer an API?
Yes.
Does this service integrate with any other apps?
Intercom
Zendesk
Freshdesk
Trustpilot
App Store
Play Store
Zapier
Capterra
G2 Crowd
& many more
Who are the main user groups of this service?
Customer Support Managers
Customer Success Managers
Product Managers
User Researchers
Marketing Managers
Does this service offer multi-user capability (e.g. teams)?
Yes.
Does this service offer guides, tutorials and or customer support?
Yes, we offer live chat and email support.
What is this service generally used for?
Analysing customer support conversations
Improving the knowledge-base
Reducing support volume/cost
Identifying customer experience issues
Identifying usability issues
Identifying requested features/functionality
Identifying churn reasons
FAQs
Does this service integrate with any other apps?
UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.
What is this service generally used for?
UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.
UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.
Who are the main user groups of this service?
UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.
What are some applications this service is commonly used in tandem with?
UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite
Does this service offer multi-user capability (e.g. teams)?
Yes, UseResponse allows managing user Roles and Teams.
Does this service offer guides, tutorials and or customer support?
The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.
Does this service offer an API?
Integrate UseResponse with other of your services using RESTful API.
Vendor Information
Founded:
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Based in:
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Employees:
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Likes:
Followers:
243
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
181
Other
Who uses Prodsight
Startups
SMEs
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses UseResponse
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
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