Compare Prodsight vs SoGoSurvey

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About Prodsight

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

About SoGoSurvey

SoGoSurvey offers a powerful suite of research tools that make it easy to ask questions, collect feedback, and analyze results in a single, secure, comprehensive platform.

The platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. From designing and distributing a questionnaire to analysis and recommendations, the SoGoSurvey platform seamlessly automates data collection and analysis.

Providing customer experience (CX), employee experience (EX), survey, and quiz capabilities, the platform is leveraged to enhance every aspect of an organization's feedback collection with internal and external audiences.

SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Summary

  • Latest UI: Head-to-head SoGoSurvey tops the competition when it comes to UI, usability, and number of features.

  • Omni-Channel: Create surveys with advanced branching logic and receive high response rates.

  • Text Analysis with Natural Language Processing (NLP): Measure response sentiment with a word cloud, graphs, and tables.

  • Real-time, Sophisticated Reports: SoGoSurvey's real-time reports not only provide rich insights but look good and are presentation ready.

  • Drag & Drop Functionality: Build surveys easily and quickly, yet with the sophistication to create the most complex survey desired.

Pricing

Basic

Free
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • 15+ unique question types
  • Three branching/skip logic questions
  • Embed surveys into web pages or emails
  • Data export functionality (Word and CSV)
  • Up to 200 respondents per year

Plus

$25.00
1 user(s) / month
Included in plan:
  • ALL BASIC FEATURES AND:
  • Data exports (CSV, Word, PPT, XLS)
  • Add your own survey logo
  • Customize thank you page
  • Export data to Excel
  • Simple skip logic

Pro

$66.00
1 user(s) / month
Included in plan:
  • ALL PLUS FEATURES AND:
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready to export to PowerPoint and Word
  • Randomize questions and answer options
  • Fully customized and personalized email invitations
  • Data exports (CSV, Word, PPT, XLS)

Premium

$99.00
1 user(s) / month
Included in plan:
  • ALL PRO FEATURES AND:
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Trend analysis and data comparison

Enterprise Solutions


1 user(s) / month
Included in plan:
  • ALL PREMIUM FEATURES AND:
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Salesforce integration
  • Single Sign-On (SSO)
  • Text analysis and statistical significance
  • Powerful data segmentation and data visualization
  • Advanced security management
  • API

FAQs

    What platforms does this service support?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • What are some applications this service is commonly used in tandem with?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • App Store
    • Play Store
    • Zapier
    • Capterra
    • G2 Crowd & many more
  • Who are the main user groups of this service?
    • Customer Support Managers
    • Customer Success Managers
    • Product Managers
    • User Researchers
    • Marketing Managers
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer live chat and email support.

  • What is this service generally used for?
    • Analysing customer support conversations
    • Improving the knowledge-base
    • Reducing support volume/cost
    • Identifying customer experience issues
    • Identifying usability issues
    • Identifying requested features/functionality
    • Identifying churn reasons

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Prodsight
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SoGoSurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Chinese, Czech, English, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Korean, Japanese, Nepali, Maori, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Urdu, Turkish, Thai, Tamil
Regional Restrictions:
No restrictions.
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