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About Prodsight

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

About Mopinion

Fully understand why your users do what they do. With Mopinion you can easily collect and analyze user feedback on your website and mobile apps. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer.

Our user feedback product at a glance:

  • Collect user feedback: Capture feedback in real-time with our intuitive feedback forms and advanced triggering rules.

  • Visualize and analyze: Comprehensive visualization and analysis of open text and scores. Explore the story behind your feedback data.

  • Improve and engage: Discuss feedback with your team, assign automated exports, create reports and enable proactive communication.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Summary

  • Collect online feedback and turn it into useful insights Feedback analytics software for websites, mobile apps and email

  • Target your slide-in surveys and web notifications precisely

  • Collect feedback with screenshots to understand what users want

  • Embed your feedback forms in-page to optimise funnels and content

  • Use email feedback to improve your email marketing campaigns

  • Easily collect in-app feedback using our mobile SDK

  • Customisable Net Promoter and CX survey campaigns across all digital channels

  • Take full control of your feedback data visualisations and analyses

  • Our native text analysis technology helps you explore huge amounts of data

  • Collaborate & Engage - We bring you from insights to action

Pricing

Growth

$229.00
20 user(s) / month
Included in plan:
  • 1 Digital Channel
  • Website: 2.000.000 (Page views / month)
  • Email: 200.000 (Email / month)
  • 1 Dashboard
  • 1 SDK Domain
  • Unlimited Feedback Forms
  • Unlimited Feedback Responses
  • In-Page Feedback
  • Full API Access
  • Email Support
  • Data Processing Agreement

Turbo Growth

$579.00
20 user(s) / month
Included in plan:
  • 1 Digital Channel
  • Website: 8.000.000 (Page views / month)
  • Email: 1.000.000 (Email / month)
  • In-App: 400.000 (Users / month)
  • 1 Dashboard
  • 1 SDK Domain
  • Unlimited Feedback Forms
  • Unlimited Feedback Responses
  • In-Page Feedback
  • Full API Access
  • Email Support
  • Data Processing Agreement

Enterprise


Tailored Plan
Included in plan:
  • Unlimited Digital Channels
  • Website: Unlimited (Page views / month)
  • Email: Unlimited (Email / month)
  • In-App: Unlimited (Users / month)
  • Unlimited Dashboards
  • Unlimited SDK Domains
  • Unlimited Feedback Forms
  • Unlimited Feedback Responses
  • In-Page Feedback
  • Full API Access
  • 20+ Users
  • Email Support
  • Data Processing Agreement
  • Dedicated Success Manager
  • Regular Team Consultations
  • Onboarding Sessions
  • Bespoke Training Services
  • Service Level Agreement
  • Single Sing-On
  • Dedicated Domain & Storage

FAQs

    What platforms does this service support?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • What are some applications this service is commonly used in tandem with?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • App Store
    • Play Store
    • Zapier
    • Capterra
    • G2 Crowd & many more
  • Who are the main user groups of this service?
    • Customer Support Managers
    • Customer Success Managers
    • Product Managers
    • User Researchers
    • Marketing Managers
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer live chat and email support.

  • What is this service generally used for?
    • Analysing customer support conversations
    • Improving the knowledge-base
    • Reducing support volume/cost
    • Identifying customer experience issues
    • Identifying usability issues
    • Identifying requested features/functionality
    • Identifying churn reasons

FAQs

    What is this service generally used for?
  • Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email).

  • Who are the main user groups of this service?
  • Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.

    Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.

    Join some of the most forward-thinking digital teams from companies such as Arcadia, TSB Bank, Walmart, Hotels.com, Siemens, Ahold, Mediacorp Ltd and many more.

    A snap of market leaders who trust Mopinion:
    Arcadia, Ahold, Decathlon, Efteling, Greetz, Hotels.com, Kia, KLM, KPN, Mediacorp, Siemens, TSB Bank, TomTom, TUI, Walmart, and more...

  • Does this service offer multi-user capability (e.g. teams)?
  • Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.

    With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.

  • Does this service offer an API?
  • Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.

  • Does this service integrate with any other apps?
  • Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Jira, Slack, Trello, Asana, WordPress, Magento, Optimizely, Google, and many more...

  • Does this service offer guides, tutorials and or customer support?
  • Mopinion offers service in many ways. Including customer support, guides, and other useful resources.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
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Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses Prodsight
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Mopinion
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Dutch, German, French, Spanish
Regional Restrictions:
No restrictions.
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