Compare Prodsight vs Hellonext.co

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About Prodsight

Prodsight offers text and sentiment analysis for customer conversations. Turn your Intercom, Zendesk or Freshdesk customer support conversations into insights.

Features & Benefits

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps

About Hellonext.co

Hellonext is a customer feedback management and feature voting software for SaaS companies to keep their customers engaged. Hellonext covers the entire customer feedback management lifecycle:

  1. Collect, organize & prioritize feedback via Feedback Boards
  2. Create a roadmap for your product via Roadmaps
  3. Publish what changed in your product via Changelog

Hellonext was built by Product Managers for Product Managers and Founders.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • Sentiment Analysis

  • Automated Topic Analysis

  • Intercom integration

  • Conversation Search

  • Customer Segmentation

  • Topic Suggestions

  • Auto-Tagging

  • Support Ticket Tagging

  • Review Analysis

  • Multi-Language Support

Summary

  • Free for Open Source software & non-profits

  • Just $10/month for startups and indie developers

Pricing

Take Flight

$25.00
unlimited user(s) / month
Included in plan:
  • 1 Manager
  • Unlimited feedback
  • Unlimited Boards/Buckets

Fly High

$50.00
unlimited user(s) / month
Included in plan:
  • Unlimited everything

FAQs

    What platforms does this service support?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • What are some applications this service is commonly used in tandem with?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • Apple App Store
    • Google Play Store
    • Zapier
  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
    • Intercom
    • Zendesk
    • Freshdesk
    • Trustpilot
    • App Store
    • Play Store
    • Zapier
    • Capterra
    • G2 Crowd & many more
  • Who are the main user groups of this service?
    • Customer Support Managers
    • Customer Success Managers
    • Product Managers
    • User Researchers
    • Marketing Managers
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer live chat and email support.

  • What is this service generally used for?
    • Analysing customer support conversations
    • Improving the knowledge-base
    • Reducing support volume/cost
    • Identifying customer experience issues
    • Identifying usability issues
    • Identifying requested features/functionality
    • Identifying churn reasons

FAQs

    Does this service offer an API?
  • Yes. Hellonext API is available for select customers.

  • Who are the main user groups of this service?
  • Most people who use Hellonext are:
    1. Product Owners
    2. Product Managers
    3. Founders
    4. SaaS products

  • What is this service generally used for?
  • Most people use Hellonext for:
    1. Gathering and organizing customer feedback
    2. Allow users to vote on features (Feature voting)
    3. Publish changelogs for their product
    4. Prioritize and create a roadmap for their product

  • What platforms does this service support?
  • As of July 2020, Hellonext supports the following platforms:
    1. Web (All major browsers)
    2. iOS
    3. Android
    4. Google Chrome (Extension)
    5. Intercom app
    6. Slack app
    7. Windows
    8. macOS
    9. iPadOS

  • Does this service offer guides, tutorials and or customer support?
  • Hellonext offers detailed usage guides at the support page.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Yes. Hellonext integrates with other customer management platform like:
    1. Intercom
    2. Slack
    3. Freshdesk
    4. Zendesk

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
128

Other

Who uses Prodsight
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Hellonext.co
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Polish, Russian, German
Regional Restrictions:
No restrictions.
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