Compare Preferred Patron vs Insight Stash vs LiveChat

Software Description:

Preferred Patron is the industry leading solution for Loyalty Marketing and Gift Card Management. With Preferred Patron you will increase your customer engagement levels in profitable ways. Seamlessly leverage e-mail and sms to reach your customers. Incorporate incentive based promotions, such as Multi-Tiered Rewards Programs with automatic transitions between levels, Mystery Gamification, Electronic and Paper Coupons, Appreciation, Recognition, Miss You, Referral, Cash Back, Raffles, Surveys, Fundraisers, Event Reminders and more.

• Fully automated Omni-Channel marketing using E-mail and SMS Text Messaging.
• Spend based and visit based point accrual models supported.
• Mobile iOS and Andriod customer apps.
• Gift Card management included free.
• Operate with plastic cards, mobile app or phone#.
  
• Mobile optimized member web portal included free.
• Social Media referrals and likes.

Enjoy increased marketing effectiveness with built-in Drip and Behavioral Marketing capabilities.

Software Description:

Fast, Simple Visitor Feedback Forms for your site. Gather insights from your visitors about your site, service, product fast. Improve your business based on feedback. repeat.

Insight Stash offers fast and simple visitor feedback and surveys for your site. Design, launch, collect insights, improve your site or product experience and bring more conversions as a result.

Insight Stash is best used in a number of ways including:

• Visitor feedback
• Gathering ideas for product or service
• Improving conversions
• Analyzing visitor pain points on the site
• Getting testimonials from customers
• and more.

We offer an abundance of features for each of your surveys:

• Fully customizable fields, look (including custom CSS designed by you) and firing rules
• Serving of survey assets through fast CDN
• Advanced firing rules
• Addons support, currently - Rest API, Sentiment analysis, Target and Custom CSS
• Analytics and exporting capabilities
• and more

Register for a free 30-day trial, no credit card required, and start understanding your visitors better today!

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

• Email Integration
• Conversion Tracking
• Social-Media Integration
• Brand Management
• Audience Targeting
• Scheduling
• Customer Management
• Dashboard
• Marketing Automation
• Multi-User
• Contact Management
• Data Export
• Data Import
• Data Visualization
• External Integrations
• API

Features:

• Email Integration
• Scheduling
• Calendar Management
• Dashboard
• Multi-User
• Password & Access Management
• Notifications
• External Integrations
• Batch Permissions & Access
• API
• Data Visualization
• Conversion Tracking
• Data Export

Features:

• Chat
• Dashboard
• Customer Management
• External Integrations
• Batch Permissions & Access
• Multi-User
• Notifications
• Google Apps Integration
• Lead Management
• Data Export
• Data Import
• Email Integration
• API
• Lead Scoring
• Third-Party Plugins/Add-Ons
• Scheduling
• File Sharing
• 2-Factor Authentication

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Summary:

• Tickets: Keeps the communication going and handles cases via tickets.

• Customization: Fine-tuning of the look and developing user's brand awareness.

• Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

• File-sharing: Sharing files with website visitors over chat.

• Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

• Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Pricing:

• Starting from: $16.00/month
• Credit card required: N/A

• LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

  • Starter - $16/seat/month
  • Team - $33/seat/month
  • Business - $50/seat/month
  • Enterprise - $149/seat/month

FAQs:

What is this service generally used for?

• The Preferred Patron™ service and products assist businesses in achieving increased customer engagement and personalized consumer marketing. It allows businesses to run an advanced rewards programs and a variety of incentive promotions, to help drive consumer traffic.

Does this service offer multi-user capability (e.g. teams)?

• All editions support independant merchants as well as multi-outlet businesses, including franchises and multi-store corporations.

Does this service offer an API?

• A Restful API based on JSON data exchange format is supplied with each Silver and Gold subscription.

Does this service offer guides, tutorials and or customer support?

• Customer support is included free with every subscription. Includes 24x7 e-mail support as well as phone support and remote dial-in support during standard business hours (9:00a-5:00p) Eastern Time. Gold edition includes priority support. Online help is available from within the application. A video tutorial library is also included. Each client also receives up to 2 hours of getting started training with a live customer support representative (included).

Does this service integrate with any other apps?

• The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

What are some applications this service is commonly used in tandem with?

• The Preferred Patron™ will often co-exist seamlessly with various POS (Point-of-Sale systems), SMS (Shop Management Systems), DMS (Dealer Management Systems) and PMS (Property Management Systems). The Preferred Patron™ program has a built-in toggle button, which floats over the POS/DMS/PMS systems, to allow the loyalty system to be activated from an "integrated" button. Additionally, we offer direct data feeds from most DMS and SMS systems.

What platforms does this service support?

• The Preferred Patron™ client programs will run on the business' own Windows PC or Tablet PC (Windows 7 or later). There is also a web-enabled cashier interface available, which is platform independent. For member access, each subscription comes with a mobile optimized (responsive design) web portal as well as a native iOS and Andriod member app, which members may use to browse the rewards catalog, see any incentives they have been awarded, read past marketing messages as well as maintain their profile and preferences.

Who are the main user groups of this service?

• The company offers cutting-edge customer retention and loyalty software tools to loyalty resellers and clients world-wide. Industries served include automotive, retail hospitality & hotel, restaurant, medical, orthodontic, esthetics, college & university, healthcare, café, resort, golf and country club, salon & spa, vape, cannabis, gas station & car wash, health & fitness and entertainment.

FAQs:

No FAQs associated with this application.

FAQs:

What are some applications this service is commonly used in tandem with?

• It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

Does this service offer guides, tutorials and or customer support?

• Support is provided 24/7/365 via live chat, email, phone, knowledge base.

Who are the main user groups of this service?

• Sales and support teams in industries of all sizes.

What platforms does this service support?

• LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

Does this service offer an API?

• LiveChat is available for custom integrations over REST-based API.

Does this service integrate with any other apps?

• It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

What is this service generally used for?

• LiveChat is generally used as a real-time chat tool for customer services and online sales.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android