Compare PPM-Factory vs ServiceDesk Plus vs Clarizen

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Crozscore:

57%
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22%
interest falling

Crozscore:

85%
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66%
49%
no significant changes

Crozscore:

89%
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91%
43%
interest falling
PPM-Factory  screenshot ServiceDesk Plus screenshot Clarizen screenshot view 5 more

Software Description:

Triskell PPM-Factory is the only company-wide Saas solution on the Project Portfolio management market today to offer you all the flexibility and all the capabilities to:

  • Break down any business strategy into multiple portfolios and organizations.
  • Dynamically prioritize, fund and staff initiatives and actions according to strategic targets, but also available budgets and resources.
  • Plan work and schedule your resources in a standard or agile mode.
  • Dynamically control execution and progress on several axes and identify the potential gaps with the original targets.
  • Realign periodically strategy and execution.

Support any Changes in the Organization. With Triskell PPM-Factory business users can easily configure and re-configure on the go. Use Triskell PPM-Factory to encapsulate strategy and business processes in a unique multi-organization and multi portfolios environment.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Software Description:

A New Way to Manage Enterprise Projects: Clarizen is a leading global provider of collaborative online work and project management software that allows businesses to easily manage all of their work. More than 2,500 global companies rely on Clarizen to eliminate double work and boost productivity and profitability.
It brings together project management, flexible workflow automation and rich collaboration in an enterprise-grade platform. This platform is created for project managers, IT teams, professional services, agile development teams, and marketing teams, virtually eliminating the need for organizations to utilize old-fashioned tools like spreadsheets, white boards, calendars, and email when handling major projects. It brings together project management, flexible workflow automation and rich collaboration in an enterprise-grade platform.

Features:

  • Dashboard
  • Project Management
  • Data Visualization

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Features:

  • Employee Database
  • Expense Tracking
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Vacation Calendar
  • Budgeting
  • Dashboard
  • Project Management
  • Calendar Management
  • Gantt Charts
  • Email Integration
  • File Sharing

Summary:

    No key features associated with this application.

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary:

  • Task Management

  • Budget Tracking

  • Project Scheduling, Gantt Chart

  • Collaborative Planning

  • Time Tracking

  • Issue Tracking

  • Workflow Management

  • Project Portfolio Management

  • Professional Services Automation

  • Project Management

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing:

  • Credit card required: N/A
  • Professional Edition: $30/user/month.
    Enterprise Edition: $45/user/month.
    Unlimited Edition: $60/user/month.
    30 days trial period.

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Clarizen integrates with Box, Quickbooks, Sharepoint, Google Drive, Salesforce.com, Intacct, Jira, etc.

  • Who are the main user groups of this service?
  • Our SaaS-based platform is best suited for Project Managers, IT teams, Engineers, Professional Services, and Digital Marketers at medium to large-sized organizations.

  • What platforms does this service support?
  • Platforms: Android, iPhone-iPad, Mac, Windows, Web-based

  • Does this service integrate with any other apps?
  • Clarizen integrates with a number of popular business systems, including Salesforce, Box, Google Drive, Intacct, QuickBooks, iCal, and Jira.

  • Does this service offer multi-user capability (e.g. teams)?
  • This service offers multi-user capability.

  • Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Clarizen offers an API.

  • What is this service generally used for?
  • Clarizen serves the work collaboration and project and portfolio management needs of enterprise companies.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
18.1k
Followers:
3.54k

Publisher:

Founded:
2006
Based in:
San Mateo
Employees:
201-500
Likes:
3.47k
Followers:
2.59k

Other:

Who uses PPM-Factory
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
Languages:
French, Dutch, English
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Clarizen
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Hebrew, French, English, Spanish, Portuguese, Japanese, Chinese, German, Russian
Regional Restrictions:
No restrictions.
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