Compare Pobuca Loyalty vs Spinify Leaderboards vs eGain

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About Pobuca Loyalty

Build customer engagement and loyalty
Map your customers’ journey, engage with them in all sales and marketing channels, reward loyalty and predict future buying behaviors.

Get to know your customers
Get a 360° view of customer profiles based on all stages of the customer journey. Gather and consolidate diverse high-volume data, such as demographics, transactions, campaign interactions, online behavior and more, into a single customer view.

Increase engagement
Target the right customer with the right message at the right time via personalized campaigns. Choose the best channel - email, text message, push notification & Chat Bot – craft your campaign and gain insights into its effectiveness via detailed reports.

Boost loyalty
Implement your loyalty strategy end-to-end according to your own business needs. Offer incentives, such as ‘extra points’ or ‘refer a friend’ and reward your loyal customers, for both sales actions and marketing interactions, with digital coupons, discounts and gifts.

Gain insights & predict patterns
Review the progress of your marketing strategy through important KPIs. Gain insights into campaign execution, personalized website analytics and survey statistics. Take advantage of our machine-learning algorithms that score and segment customers to maximize their experience throughout the customer journey. Predict customers’ next steps and fine-tune future actions to achieve your goals.

About Spinify Leaderboards

Spinify is a tool that helps increase employee engagement and workplace productivity by implementing a leaderboard approach that is fused with gamification and motivational psychology to empower employees to deliver accelerated performance. This web-based platform helps managers identify indicators that drive employee performance and motivates them with ABB (Activity-Based Behaviors).

With Spinify, management can set up goals for employees to achieve and configure target metrics to help evaluate individual performance. Leaderboards can contain elements such as progress bars and rankings to motivate employees to do more. Setting up leaderboards is a walk in the park and users don’t have to IT-inclined to fully maximize the platform. Once leaderboards are set up and running, it’s on autopilot, allowing you to do more and accomplish more.

Leaderboards have proven to be effective in keeping employees engaged and motivated. Spinify takes this unique approach to keep the workplace alive and workers eager to spike up their productivity. In most companies, 70% of their workers are disengaged. Spinify changes all that with its innovative solution that integrates gamification and motivational psychology, resulting in 31% increased productivity and employees becoming three times more creative. Ultimately, Spinify helps companies outperform their competition by as much as 202%.

Spinify is very intuitive and straightforward. Linking your data is effortless and creating leaderboards doesn’t take hours, just minutes. Managers can track the sales performance of their teams from a distance and see who their employees work their way to achieving their business goals. Everything is so transparent that you know how your employees perform their tasks and identify factors that drive productivity.

Spinify is a simple platform to set up. Users don’t need to be well versed in IT and coding to get the application up and running. Also, managers can easily see factors that spur employee engagement that they don’t need to have a psychologist assess their employees and help devise strategies to enhance productivity and energize their workplace environment.

The software smoothly integrates with the leading data applications and business systems, including Salesforce, Freshdesk, JIRA, and Slack as well as providing a native data entry functionality. Once your leaderboards are gamified, you get an instant view of your team’s performance and get an immediate boost.

About eGain

eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels.

The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents.

eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • 360 Degree Feedback
  • API
  • CRM Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Training
  • External Integrations
  • Feedback Management
  • Google Apps Integration
  • Multi-User
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Employee Engagement
  • Resource Management
  • Cloud Deployment
  • Migration to Cloud
  • Software Integration
  • Multi-Source Feedback
  • Health Management
  • Process Reporting
  • Workflow Management

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Surveys

  • Website Analytics

  • Engagement Campaigns

  • Customer Scoring

  • Insights & Reporting

  • Digital Coupons

  • Connectivity with external systems

  • Loyalty

  • Member Management

  • Customer Service

Summary

  • Change company culture with visible transparent staff performance information on office TV's.

  • Change staff behaviors on activity achievement by motivating them to do more work.

  • Give staff the recognition they for a job well done with a personalized celebration screen, including their individual song.

  • No one size fits all, only pay for the functionality you want and monthly subscription model means cancel anytime.

  • Mobile APPs give staff access to leaderboard positions and office notifications anywhere, anytime.

Summary

  • Streamline and Automate Service Processes

  • Effectively Categorize Interactions

  • Monitor and Track Every Call

  • Integrate Multichannel Customer Communications

  • Complete Customer Information and Interaction History

  • A Common Knowledge Base

  • Intelligent Summarizing of Phone Calls.

  • Comprehensive Analytics

  • Fully integrated with other interaction channels

Pricing

Standard


1 user(s) / month
Included in plan:
  • Email Campaigns
  • SMS Campaigns
  • Campaign Templates
  • Campaign Reports
  • Manage Mailing Lists
  • Email Support

Enterprise


1 user(s) / month
Included in plan:
  • Customer Profiling
  • Lead Management
  • Loyalty Management
  • Advanced Analytics
  • Proximity Marketing
  • Email Support
  • 24/7 Support
  • Training

Pricing

Pilot Plan

$35.00
1 user(s) / month
Included in plan:
  • 3 Active Leaderboards
  • Unlimited Free Users
  • Free Mobile App
  • Spinify Branding Designs
  • Unlimited Customized Messages
  • Unlimited Customized Achievements
  • Google Sheets + Shopify Integrations.

FAQs

    What is this service generally used for?
  • Customer engagement, campaigns and targeting, loyalty and membership, predictive analytics, CRM

  • Does this service integrate with any other apps?
  • yes

  • What are some applications this service is commonly used in tandem with?
  • Microsoft Dynamics CRM

  • What platforms does this service support?
  • Web App

  • Does this service offer guides, tutorials and or customer support?
  • yes

  • Does this service offer an API?
  • yes

  • Who are the main user groups of this service?
  • Enterprises, SMEs

  • Does this service offer multi-user capability (e.g. teams)?
  • yes

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, there is in-application help and articles. Spinify also offers customer service through its online Chat functionality.

  • Does this service integrate with any other apps?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

  • What is this service generally used for?
  • Engagement and motivation of staff to do more of the business metrics that matter.
    Ranking staff performance on a leaderboard, tracking their progress against their targets and celebrating achievements.
    Improving information and communication especially with reps who are out of the office with leaderboard and company updates.

  • Who are the main user groups of this service?
    • Any organization who has staff on individual or team KPI's or targets.
    • Any organization with disengaged staff that they want to motivate to perform at levels up to 3 times greater productivity.
    • Any organization who wants to drive a more transparent company culture with highly visible staff performance and achievements shown on an office TV.
  • What platforms does this service support?
  • Desktop, Mobile APPs, Tablets, TV, Apple Watch.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, single and multi-user capability are available.

  • Does this service offer an API?
  • Yes, we have an API available.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce, Jira, MyDesktop, Slack, Google Sheets, Native Spinify, Zen Desk, Fresh Desk, Shopify.

FAQs

    Does this service offer an API?
  • Yes, it offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • eGain integrates with call center, business, content, and email systems.

  • Who are the main user groups of this service?
  • Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX.

  • What is this service generally used for?
  • This service is generally used as a customer interaction software.

  • What platforms does this service support?
  • eGain is cloud-based, hosting, and on-site software.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
866

Vendor Information

Founded:
-
Based in:
Sunnyvale
Employees:
501-1000
Likes:
Followers:

Other

Who uses Pobuca Loyalty
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Spinify Leaderboards
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
None

Other

Who uses eGain
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, German, French
Regional Restrictions:
No restrictions.
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