Compare PivotalTracker vs Jira Service Desk

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About PivotalTracker

PivotalTracker is a simple and effective agile project management tool developed by Pivotal Labs.

Pivotal Tracker allows software teams to collaborate in real time with file sharing, task management, velocity tracking, iteration planning, release markers and progress charts all built in.

About Jira Service Desk

Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.

Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.

Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.

Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.

Features

  • API
  • Data Export
  • Data Import
  • External Integrations
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Bug Tracking

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Transform how you build software

  • Increase visibility and collaboration

  • Deliver on customer feedback

  • Plan based on realistic estimates

Summary

  • Request Management

  • Incident Management

  • Problem Management

  • Change Management

  • Asset Management

  • Knowledge Management

  • REST API

Pricing

Free

Free
Included in plan:
  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledge base
  • Queues
  • Email and embeddable widget support
  • SLA management
  • Reporting and analytics
  • Automation
  • Multi-language support
  • Apps and integrations
  • 2GB file storage
  • Community support

Standard

$20.00
Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents
Included in plan:
  • All Free features
  • Up to 5000 agents
  • Audit logs
  • 250GB file storage
  • Local business hours support

Premium


Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents
Included in plan:
  • All Standard features
  • 99.9% uptime SLA
  • Unlimited storage
  • 24/7 premium support

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses PivotalTracker
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Jira Service Desk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish
Regional Restrictions:
No restrictions.
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