Compare Picnic vs Freshdesk vs nGUVU

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Picnic

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About Picnic

More than simple "points & badges" gamification technology!

Picnic™ is a complete activity, gameplay, and contesting platform that instantly turns any website, Facebook page, mobile application, or online project into an engaging and richly interactive user experience.

This award-winning technology takes your community beyond the loyalty chasm, unleashing the full power of engagement and motivation to create communities that are more involved, committed, and loyal.

About Freshdesk

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

About nGUVU

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition & social media concepts, nGAGEMENT influences agents behaviors by leveraging peoples natural desire for competition, collaboration, achievement, status & recognition to build intrinsic motivation & improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

Features

  • API
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Sales Motivator

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Sales Motivator

Summary

  • Created by renowned expert video game designers

  • "Comment Center" management system replaces loyalty programs, contesting systems, social media campaigns and more

  • Psychographic profiling through choice-based activities provides rich user insights

  • Enterprise integrations, service level agreements, scalable to massive audiences

  • Development and integration tools and templates get you up and running quickly

Summary

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary

  • Employee Engagement Measurement & Improvement For Call Centers

  • Gamification for Call Centers

  • KPI & Performance Tracking

  • Performance Analytics Aligned With Employee Engagement

  • Contests, Challenges, Custom Employee Goals Related Automation

  • Training and Quizzes Automation

  • Unique Employee Engagement Measurement System - nGAGEMENT Points

  • Managers Console - Automation, Performance Tracking, Quality Measurement, and More

  • Quality Of Work Monitoring For Teams & Individual Agents

  • Trove Of Functionality That Allows Managers To Better Engage & Motivate Call Center Agents

Pricing

Basic

$500.00
1 server(s) / month
Included in plan:
  • An entry option for those new to customer loyalty & engagement
  • 10,000 active users
  • Authentication Social Login Basic Gamification Identity Management

Pro

$1,000.00
1 server(s) / month
Included in plan:
  • Integrated solution for advanced loyalty & motivation designs
  • 20,000 active users
  • Everything in Basic, Plus: Advanced Gamification Milestones & Quests Prizing & Rewards

Enterprise

$2,500.00
1 server(s) / month
Included in plan:
  • Full-featured loyalty, engagement, and contesting platform ​
  • 50,000 active users ​
  • Everything in Pro, Plus: Dedicated Cluster Campaign Manager Real-time Reporting

Pricing

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs

    What is this service generally used for?
  • Active engagement of a customer/employee community

  • Does this service offer an API?
  • Yes

  • Who are the main user groups of this service?
  • Brands and organisations seeking to increase the motivation, loyalty, and engagement of their customer/employee communities

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What platforms does this service support?
  • The solution is provided as a Platform as a Service (PaaS) and can be integrated with just about any other system through the integration API and SDK's

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • The solution is provided as a Platform as a Service (PaaS) and can be integrated with just about any other system through the integration API and SDK's

FAQs

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:
21.3k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
500

Other

Who uses Picnic
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Hungarian, Italian, Spanish
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses nGUVU
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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