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About PhoneBurner

PhoneBurner powers millions of monthly conversations for our clients. Our dialer software increases quality live interactions and handles repetitive outbound sales tasks so agents unlock more opportunities and close more deals.

PhoneBurner is intuitive and highly customizable software that blends calls + emails + SMS. That means more calls, more live conversations, more callbacks and more closed deals - all with less effort. Leaders have the oversight they need to hold reps accountable, scale best practices, and drive performance KPIs.

• Have up to 4x more quality conversations
• No "telemarketer delay"
• Leave voicemails in 1 click
• Send 1-click emails and SMS based on call result
• Tracks email & attachments
• Monitor performance with reporting and analytics
• Get call monitoring and live call coaching
• Improve reach and call engagement with Branded Caller ID
• Manage an entire sales team from a single admin dashboard
• Automatically distribute leads to your team
• Build smart call cadences so reps thoroughly work leads
• Use our CRM or integrate w/ Salesforce, Zoho, and many more

No contracts. No setup fees. No per minute charges.

Try PhoneBurner absolutely free without a credit card.

About InContact

NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.

The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Scripting

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

Summary

  • 4x calls and live conversations

  • Get instant connections - no "telemarketer's delay"

  • Automate post-call workflows with custom dispositions

  • Use our CRM or integrate with Salesforce, Zoho, or many others

  • Drop voicemails, send 1-click emails and SMS

  • Monitor and coach reps live, record calls, and track performance

  • Increase live answer rates with Local ID

  • Reduce "Scam Likely" risk with Branded Caller ID

  • Automatically distribute leads to your team

  • No contracts. No setup fees. 100% free trial.

  • Automate post-call workflows with custom dispositions

  • Monitor and coach reps live, record calls, and track performance

Summary

  • Multi-Channel ACD

  • Workforce Management

  • Personal Connection™ Predictive Dialer

  • Cloud Contact Center Platform

  • Verint Speech Analytics Engine

  • Social, Chat, Phone, Email

  • Agent Scripting

  • ECHO Customer Feedback

  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)

  • Automatic Call Back

Pricing

  • Starting from: $149.00/month
  • Credit card required: No
  • Get unlimited dialing from $149/mo. Save 15% with an annual plan.

    Exclusive Features for Teams:
    * Dedicated Admin Portal
    * Easily Manage Seats and Permissions
    * Smart Lead Distribution
    * Real-Time Reports & Leaderboards
    * Live Call Monitoring & Coaching
    * Content Sharing for Rapid Setup
    * Dedicated Success Manager (Teams 5+)
    * Admin Account is Free Unless Engaged in Dialing

Single User - Unlimited Dialing

$149.00
1 user(s) / month
Included in plan:
  • Includes unlimited dialing
  • CRM (+ integrations available)
  • 1-Click Voicemails
  • Email Sending
  • Email, Link & Attachment Tracking
  • Custom Dispositions
  • Call Tracking & Analytics
  • Call Recording
  • Call Transfer
  • Phone and Email Support
  • Text Messaging (optional add-on)
  • Branded Caller ID (optional add-on)

FAQs

    Who are the main user groups of this service?
  • Our service is for sales professionals and teams who engage in outbound sales calls.

    Some industries we serve include:

    • Business Services
    • Financial Services
    • Mortgage professionals
    • Insurance agencies
    • Telemarketing companies
    • IT, Software, & SaaS professionals
    • Appointment setting firms
    • Logistics
    • Fundraising and non-profits
    • Political campaigns
    • Solar sales

    Our clients range from individuals to small and large sales teams.

  • What are some applications this service is commonly used in tandem with?
  • • Salesforce
    • Hubspot
    • Zapier
    • Microsoft Dynamics
    • Pipedrive
    • Zoho CRM
    • monday.com
    • Sugar CRM

  • Does this service offer guides, tutorials and or customer support?
  • Yes - one-on-one demos, webinars, video tutorials, and training are all available. Get award-winning support and onboarding from our US-based team.

  • What is this service generally used for?
  • • Sales Calls / Cold Calls
    • Lead Management
    • Pipeline Management
    • Email
    • SMS
    • Call Recording, Monitoring, & Coaching
    • Call Tracking
    • Sales Team Management

  • Does this service integrate with any other apps?
  • • Salesforce
    • Hubspot
    • Zapier
    • Zoho
    • Jungo
    • Developers API

    Integrate with over 150 top CRMs and apps.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs

    Does this service integrate with any other apps?
  • Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • Yes, it offers API.

  • What is this service generally used for?
  • This service is generally used as a contact center management platform.

  • What platforms does this service support?
  • This is a web-based platform.

  • Who are the main user groups of this service?
  • NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
13.7k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
87

Other

Who uses PhoneBurner
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Can be used anywhere, however dials can only be made to the United States and Canada.

Other

Who uses InContact
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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