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About PagerDuty

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.

About Opsgenie

With Opsgenie users can respond to critical issues before they impact their businesses.

Never miss critical alerts
Opsgenie groups alerts, filters based on relevance, and notifies users through various notification channels.

Flexibility to suit any type of workflow
Customize on-call schedules and routing rules to manage alerts based on their specific source and payload.

Dynamic reporting and analytics
Generate insights into successful areas as well as improvement opportunities for on-call and alerting processes.

Integrations with countless every day tools
Opsgenie has integrations with more than 200 of the leading monitoring, ITSM, collaboration, and ChatOps tools. In combination with a flexible rules engine, Opsgenie can notify the right people on-call, enabling them to take immediate action.

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Summary

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management

Summary

  • Actionable and reliable alerting

  • On-call management and escalations

  • Advanced reporting and analytics

  • Service aware incident management

  • Communication and collaboration integrations

Pricing

Lite

$9.00
1 user(s) / month
Included in plan:
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
Included in plan:
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

Pricing

Free

Free
Included in plan:
  • Basic alerting and on-call management, optimized for small teams

Essentials

$9.00
per user/month (annually)
Included in plan:
  • Basic alerting and on-call management, optimized for simplicity

Standard

$19.00
per user/month (annually)
Included in plan:
  • Advanced alerting and on-call management, built for flexibility

Enterprise

$29.00
per user/month (annually)
Included in plan:
  • Incident management, enterprise communication/collaboration and business visibility

FAQs

    Does this service integrate with any other apps?
  • Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with monitoring tools and developer resources.

  • What platforms does this service support?
  • PagerDuty is a cloud-based platform.

  • Who are the main user groups of this service?
  • Users of PagerDuty span from startups to Fortune 500 companies.

  • What is this service generally used for?
  • This service is generally used as incidence response and alerting service.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs

    No FAQs associated with this application.

Vendor Information

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Vendor Information

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Other

Who uses PagerDuty
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Opsgenie
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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