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About PagerDuty

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.

About ManageEngine Patch Manager Plus

Patch Manager Plus is an all-around solution to enhance business network security by the timely distribution of updates/patches to all endpoints in an IT infrastructure.This includes laptops, desktops, servers and roaming users. The product supports cross-platform patching and a vast number of third party applications. With over 350+ third party applications supported, users do not miss another important software update. 

Patches are released by software vendors to modify their solution's security and performance. A patch is designed to update a computer program by improving it or fixing any issues or flaws present in it. These fixes, also known as bug-fixes are responsible for improving an application's overall usability. Apart from minor bug-fixes, patches are rolled out to fix important security vulnerabilities present in their software.

Such patches, that tackle security vulnerabilities are often discovered when different users report an issue or security flaw associated with the software program. Hence patches are often released in the nick of time before an actual exploit of the vulnerability takes place. 

This makes looking up new patches for applications, downloading them and deploying manually an arduous task for administrators. Also this makes overlooking a critical update and the subsequent exploit of software vulnerability even more likely to happen.

Patch Manager Plus, along with its set of tools to automate workflows, aids IT admins at all stages of the patch management cycle. Workflows for scanning systems, detecting missing patches in systems, downloading and deploying to managed systems can be automated hence, tightening the network's security. 

User can manage scheduling of the patch distribution process by using the product's flexible deployment policies. Depending on the company's policies, an administrator can set a number of these deployment policies, which are configured to run at certain times of the day or week.

As soon as patches are released, they are first tested by ManageEngine and then made available in the patch repository for deployment. Product users can distribute these to target systems with missing patches.

The product interface allows users to draw information like the priority of un-patched vulnerabilities based on the risk it poses towards the network. This is indicated by low, moderate and critical patches. Also a dedicated tab for gathering reports is available in the console. These reports help with audits in IT management and security management.

Patch Manager Plus works as on-premises or cloud-based solution and has 3 different editions. The free edition, professional and enterprise edition. This patching solution is completely scalable to manage any number of endpoints across a rapidly growing business. 

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Summary

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management

Summary

  • Automate Patch Distribution

  • Third-party patching for over 400+ third-party applications

  • Test and Approve patches

  • Decline Patch

  • Intuitive dashboard

Pricing

Lite

$9.00
1 user(s) / month
Included in plan:
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
Included in plan:
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

Pricing

Free Trial

Free
Included in plan:
  • Fully Functional
  • Applicable for SMBs
  • Can manage up to 20 computers and 5 servers

Free Trial

Free
Included in plan:
  • Fully Functional
  • Up to 20 computers
  • 5 servers

Professional Edition On-Premise

$245.00
50 computers per year
Included in plan:
  • Suitable for LAN
  • Windows, Mac & Linux patching
  • Service pack deployment
  • Third-party patch management
  • Patch management reports
  • Role based administration

Enterprise Edition On-Premise

$345.00
50 computers per year
Included in plan:
  • Suitable for WAN
  • All Professional Edition features
  • Distribution server for remote offices
  • Antivirus definition updates
  • Test and approve patches
  • Two factor authentication

FAQs

    Does this service integrate with any other apps?
  • Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with monitoring tools and developer resources.

  • What platforms does this service support?
  • PagerDuty is a cloud-based platform.

  • Who are the main user groups of this service?
  • Users of PagerDuty span from startups to Fortune 500 companies.

  • What is this service generally used for?
  • This service is generally used as incidence response and alerting service.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs

    Does this service integrate with any other apps?
  • Spiceworks, which is a successful help desk software, seamlessly integrates with Patch Manager Plus. This integration allows user to identify and respond to threats and vulnerabilities right from the Spiceworks ticket window, thereby connecting IT security and ITSM.

  • Does this service offer an API?
  • Yes, This product does come with API integrations

  • What is this service generally used for?
  • This solution is generally used for automating the patch management cycle while managing endpoints for small and large scale business networks.

  • What are some applications this service is commonly used in tandem with?
  • Some popular third-party applications supported by the product are Adobe, Java and Chrome, although there is a plethora of other third-parts apps too.

  • Does this service offer multi-user capability (e.g. teams)?
  • The product uses the role based administration system, which allows administrators to create different users with different levels of permissions/privileges. The permissions can be set based on the role they perform within the enterprise or the IT department.

  • What platforms does this service support?
  • This software supports the cross-platform patch management and distribution for Windows, MacOS and Linux systems in a business IT network.

  • Does this service offer guides, tutorials and or customer support?
  • Patch Manager Plus offers a full hands-on demonstration of the product to interested customers. All existing users are entitled to 24/7 customer support from ManageEngine. Also one can request online assistance though the product's website.

  • Who are the main user groups of this service?
  • System administrators and IT management personnel, who are responsible for state of manged systems are the main users of Patch Manager Plus.

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
6.5k

Other

Who uses PagerDuty
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine Patch Manager Plus
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, German, Spanish, Chinese, Arabic, Greek, French, Italian, Swedish, Japanese, Korean
Regional Restrictions:
No restrictions.
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