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About PagerDuty

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.

About ManageEngine Patch Connect Plus

System Center Configuration Manager (SCCM) was developed by Microsoft in 1994 and has been a popular tool for IT administrators to manage systems in an enterprise environment. Although it is an exemplary tool while distributing updates for Microsoft applications, managing patches for third-party applications can be more complicated.

Without the use of supplementary tools that aid in third-party patch management, an IT administrator must prepare the updates for deployment in an arduous, three-step process: finding the latest patches from the respective vendors' websites, making them available for download from the SCCM console and, once downloaded, triggering multiple syncs with Windows Server Update Service (WSUS) to finally ensure the third-party updates are ready for deployment. These SCCM third-party patch management steps can be exhaustive and time-consuming when managing patches for multiple third-party applications in large commercial networks.

Implementing third-party patch management in a systematic manner is vital for the enterprise's overall security. Unlike Microsoft, that releases monthly security updates to patch their applications, there is no predictable frequency for third-party vendor update releases. Vendors usually roll out updates to fix newly discovered vulnerabilities in their programs as needed, making it crucial to stay on top of third-party application patching requirements, and making it difficult to schedule for them.

Patch Connect Plus ensures third-party patch management is a more efficient and gratifying experience for SCCM users by automating third-party patching workflows. To compliment automated patching, this solution uses an extensive catalog of patches from more than 330 different third-party applications, like Adobe Reader and Java, ready to be published to the SCCM server.

Once automated third-party patching has been set up, Patch Connect Plus routinely scans for the latest updates. When a new update is found, it is automatically downloaded and published to the WSUS server. Patch Connect Plus automatically publishes the patch binaries to the WSUS library and initiates SCCM-WSUS syncs so they are available in the SCCM console for deployment. An IT admin can tailor the automated patch management cycle to address the exact needs of their enterprise.

Patch Connect Plus sends, through email, detailed reports that contain important information about the publishing progress, sync status, deployment failures, and expired signing certificates. These details help IT admins keep a tab on various deployment tasks.

Additionally, Patch Connect Plus supports the deployment of third-party applications by providing a large repository of more than 300 application deployment templates. Users can choose from a range of pre-defined templates for the deployment of applications like Google Chrome, Apple ITunes, and more. Customized deployment enables IT admins to control what happens in client machines before and after deployment.

These deployment templates can, for example, allow end users to postpone the deployment if the application is running, restrict applications from displaying start menu or task bar icons, and can disable desktop shortcuts. Additionally, Patch Connect Plus enables SCCM users to install patches and software with pre- and post- deployment scripts to meet the exact requirements of their enterprise.

Patch Connect Plus comes with its own native plug-in for SCCM. This adds a separate tab to the SCCM console so IT admins have access to the complete list of all third-party updates from one place. It facilitates the deployment of non-Microsoft applications directly from the SCCM console and fetches system-based reports from all managed endpoints.

Patch Connect Plus comes in three editions: Standard, Professional, and Enterprise. The standard edition is completely free and publishes 305 update catalogs to the SCCM server. The paid editions come with a 30-day free trial so you can gain a hands-on experience before deciding to make a purchase.

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Summary

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management

Summary

  • Automated third-party patching

  • Application Management

  • Admin Tools

  • Customized Deployment

  • Native SCCM Plug-in

  • Auto-detection of patches

  • Deployment Reports

Pricing

Lite

$9.00
1 user(s) / month
Included in plan:
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
Included in plan:
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

Pricing

Standard

$325.00
for 250 computers per year
Included in plan:
  • Publishing of 305 third-party update catalogs to SCCM
  • Suitable for SCCM version 1806 and above

Professional

$625.00
for 250 computers per year
Included in plan:
  • Automated publishing of 315 third-party applications
  • All versions of SCCM
  • Auto detection and publishing of applications
  • Native plug-in for SCCM
  • Customized deployment
  • Multi-user support
  • Deployment reports
  • Deploy third party patches with WSUS

Enterprise

$995.00
for 250 computers per year
Included in plan:
  • All the features of Professional edition
  • Application Management SCCM / Intune
  • Admin Tools

FAQs

    Does this service integrate with any other apps?
  • Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with monitoring tools and developer resources.

  • What platforms does this service support?
  • PagerDuty is a cloud-based platform.

  • Who are the main user groups of this service?
  • Users of PagerDuty span from startups to Fortune 500 companies.

  • What is this service generally used for?
  • This service is generally used as incidence response and alerting service.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • ManageEngine offers extensive technical support to Patch Connect Plus users by way of phone and email round the clock. Interested users can additionally schedule a demo with a technical representative through the Patch Connect Plus website.

  • Does this service offer multi-user capability (e.g. teams)?
  • The professional Edition of Patch Connect Plus indeed supports a multiple users who manage endpoints with SCCM

  • Does this service integrate with any other apps?
  • This solution is commonly used to distribute patches and applications for popular third-party software like Adobe Reader and Java. There are over 300 different applications supported by Patch Connect Plus

  • What are some applications this service is commonly used in tandem with?
  • Patch Connect Plus is used as an add-on for Microsoft SCCM. Additionally this solution integrates with Microsoft InTune which is cloud-based device mobility management program for enterprises.

  • What is this service generally used for?
  • This solution is used to manage and distribute third party updates and applications with Microsoft SCCM

  • Who are the main user groups of this service?
  • Patch Connect Plus is used by the IT management team and system administrators in an enterprise environment

Vendor Information

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Other

Who uses PagerDuty
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine Patch Connect Plus
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Languages:
German, English, Arabic, French, Spanish, Norwegian, Russian, Italian
Regional Restrictions:
No restrictions.
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