PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.
This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.
Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.
About ManageEngine Desktop Central
Desktop Central is an endpoint management tool that lets you manage all your network endpoints from a single dashboard. Desktop Central carries out various on-demand tasks from automating regular endpoint management routines like installing patches, deploying software, and taking control of remote desktops to managing and monitoring assets, software licenses, software/USB device usage, and much more.
You can manage and monitor your Windows, Mac, Linux, iOS, Android, tvOS, and Chrome OS devices from a single console.
About ManageEngine Desktop Central MSP
Desktop Central MSP is comprehensive endpoint management software that helps managed service providers (MSPs) efficiently handle their clients' desktops, servers, laptops, and mobile devices from a central location. It enables MSPs to systematically manage and cater to organizations of all sizes.
Features
2-Factor Authentication
Anti-Virus
API
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Firewall
Google Apps Integration
Inventory Tracking
Multi-User
Notifications
Project Management
Scheduling
Third-Party Plugins/Add-Ons
Malware Protection
SAP Integration
Bug Tracking
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Features
2-Factor Authentication
Anti-Virus
API
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Firewall
Google Apps Integration
Inventory Tracking
Multi-User
Notifications
Project Management
Scheduling
Third-Party Plugins/Add-Ons
Malware Protection
SAP Integration
Bug Tracking
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Features
2-Factor Authentication
Anti-Virus
API
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Firewall
Google Apps Integration
Inventory Tracking
Multi-User
Notifications
Project Management
Scheduling
Third-Party Plugins/Add-Ons
Malware Protection
SAP Integration
Bug Tracking
Network Traffic Monitoring
Network Visualization
Network Device Performance Monitoring
Summary
Monitoring aggregation
Effective alerting
Mobile incident management
Escalation policies
On-call scheduling
Auto-escalation
International reach
Centrally manage incidents
Connect with any system
Incident management
Summary
Deploy software packages via the Desktop Central console and self-service portal
Supported platforms: Windows/Mac/Linux/iOS/Android/ tvOS/Chrome OS
Troubleshoot, transfer files, and assist end users via remote control
Generate customized audit-ready IT reports for security compliance
Syncs with AD to provide AD-based network management
Automate patching for Microsoft, third-party, antivirus, and driver updates
Blacklist applications, and block software installation
Generate customized audit-ready IT reports for security compliance
Manage IT assets in real time from our mobile app
Quick installation and setup. No prior technical expertise required
Summary
Support and manage all major OS flavors across endpoints
Automate patch deployment, and software distribution
Integrate with helpdesk tools to meet your SLAs faster
Track granular asset data for hardware and software
Control and troubleshoot devices remotely
Deploy security configurations to all network endpoints
Generate custom reports, and individual customer bills
Pricing
Lite
$9.00
1 user(s) / month
Included in plan:
Simple alert management & notifications
Unlimited notifications
180+ integrations with top tools
Alert triage and deduplication
Reliable notifications & escalations
Mobile app for incident response
Knowledge base & community
1 year data retention
Basic
$29.00
1 user(s) / month
Included in plan:
Alert management and on-call scheduling
200+ integrations with top tools
Incident enrichment
Incident urgencies
On-call scheduling
ChatOps integration
Unlimited access to our full featured API
Custom incident actions
Email and chat support
Standard
$49.00
1 user(s) / month
Included in plan:
Best practice incident resolution at scale
Coordinated response
Incident subscription
Postmortems
Alert suppression
Automatic alert grouping
Workflow extensions
Time of day based urgency
Single sign-on
Teams
Custom permissions
Integration with top ITSM tools
System health report
User and team health report
Award winning phone, chat & email support
Unlimited data retention
Enterprise
$99.00
1 user(s) / month
Included in plan:
Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.
Does this service offer an API?
Yes, it offers REST API.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with monitoring tools and developer resources.
What platforms does this service support?
PagerDuty is a cloud-based platform.
Who are the main user groups of this service?
Users of PagerDuty span from startups to Fortune 500 companies.
What is this service generally used for?
This service is generally used as incidence response and alerting service.
Does this service offer multi-user capability (e.g. teams)?
No.
FAQs
What platforms does this service support?
Windows
Mac
Linux
iOS
Android
tvOS
Chrome OS
What is this service generally used for?
Threats and patch management
Software deployment
IT inventory management
Mobile device management
IT security and compliance reporting
Remote control
Does this service offer guides, tutorials and or customer support?
ManageEngine Desktop Central offers the following support options:
Chat support
Call support
Email support
Community support
Knowledge base
FAQ and how-tos
White papers
Video tutorials
Training webinars
Does this service integrate with any other apps?
Help desk integrations:
Jira
Zendesk
ServiceNow
Spiceworks
Freshservice
Native integrations:
ManageEngine Browser Security Plus
ManageEngine Analytics Plus
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Cloud
ManageEngine AssetExplorer
What are some applications this service is commonly used in tandem with?
Apart from in-app plug-ins and extensions, ManageEngie Desktop Central can be integrated with help desk suites (Jira, Zendesk, ServiceNow, and ServiceDesk Plus).
Who are the main user groups of this service?
ManageEngine Desktop Central is used by IT management teams and system administrators.
Does this service offer an API?
Yes. ManageEngine Desktop Central facilitates easy integration with your existing infrastructure using REST APIs.
Does this service offer multi-user capability (e.g. teams)?
Yes. Different roles and permissions can be mapped for users based on the activity.
FAQs
Does this service integrate with any other apps?
Integration with helpdesk tools is available.
What platforms does this service support?
Windows, Mac, Linux, iOS, Android, and Windows Phone
What are some applications this service is commonly used in tandem with?
Endpoint management for MSPs
Does this service offer multi-user capability (e.g. teams)?
Yes, role-based user management is available.
What is this service generally used for?
Endpoint Management for MSPs
Does this service offer guides, tutorials and or customer support?
Yes, Support through chat, helpdesk tickets, emails, webinars, tutorials and help documents are offered.
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