Compare PagerDuty vs ManageEngine Desktop Central MSP

PagerDuty 599 IT Management	ManageEngine Desktop Central MSP 5 IT Management
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Crozscore 90% what is this? User Happiness: 90% Press Buzz: 54% User Trend: interest rising	Crozscore 87% what is this? User Happiness: 72% Press Buzz: 55% User Trend: no significant changes
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About PagerDuty PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle. This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues. Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.	About ManageEngine Desktop Central MSP Desktop Central MSP is comprehensive endpoint management software that helps managed service providers (MSPs) efficiently handle their clients' desktops, servers, laptops, and mobile devices from a central location. It enables MSPs to systematically manage and cater to organizations of all sizes.
Features 2-Factor Authentication Anti-Virus API Calendar Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Firewall Google Apps Integration Inventory Tracking Multi-User Notifications Project Management Scheduling Third-Party Plugins/Add-Ons Malware Protection SAP Integration Bug Tracking Network Traffic Monitoring Network Visualization Network Device Performance Monitoring	Features 2-Factor Authentication Anti-Virus API Calendar Management Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations File Sharing File Transfer Firewall Google Apps Integration Inventory Tracking Multi-User Notifications Project Management Scheduling Third-Party Plugins/Add-Ons Malware Protection SAP Integration Bug Tracking Network Traffic Monitoring Network Visualization Network Device Performance Monitoring
Summary Monitoring aggregation Effective alerting Mobile incident management Escalation policies On-call scheduling Auto-escalation International reach Centrally manage incidents Connect with any system Incident management	Summary Support and manage all major OS flavors across endpoints Automate patch deployment, and software distribution Integrate with helpdesk tools to meet your SLAs faster Track granular asset data for hardware and software Control and troubleshoot devices remotely Deploy security configurations to all network endpoints Generate custom reports, and individual customer bills
Pricing Lite $9.00 1 user(s) / month Included in plan: Simple alert management & notifications Unlimited notifications 180+ integrations with top tools Alert triage and deduplication Reliable notifications & escalations Mobile app for incident response Knowledge base & community 1 year data retention Basic $29.00 1 user(s) / month Included in plan: Alert management and on-call scheduling 200+ integrations with top tools Incident enrichment Incident urgencies On-call scheduling ChatOps integration Unlimited access to our full featured API Custom incident actions Email and chat support Standard $49.00 1 user(s) / month Included in plan: Best practice incident resolution at scale Coordinated response Incident subscription Postmortems Alert suppression Automatic alert grouping Workflow extensions Time of day based urgency Single sign-on Teams Custom permissions Integration with top ITSM tools System health report User and team health report Award winning phone, chat & email support Unlimited data retention Enterprise $99.00 1 user(s) / month Included in plan: Best practice incident resolution, and enterprise-wide visibility, orchestration, and support Operations Command Console Infrastructure Health Application Stakeholder users Live Call Routing Designated customer success manager
FAQs Does this service integrate with any other apps? Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs. Does this service offer an API? Yes, it offers REST API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with monitoring tools and developer resources. What platforms does this service support? PagerDuty is a cloud-based platform. Who are the main user groups of this service? Users of PagerDuty span from startups to Fortune 500 companies. What is this service generally used for? This service is generally used as incidence response and alerting service. Does this service offer multi-user capability (e.g. teams)? No.	FAQs Does this service integrate with any other apps? Integration with helpdesk tools is available. What platforms does this service support? Windows, Mac, Linux, iOS, Android, and Windows Phone What are some applications this service is commonly used in tandem with? Endpoint management for MSPs Does this service offer multi-user capability (e.g. teams)? Yes, role-based user management is available. What is this service generally used for? Endpoint Management for MSPs Does this service offer guides, tutorials and or customer support? Yes, Support through chat, helpdesk tickets, emails, webinars, tutorials and help documents are offered. Who are the main user groups of this service? Managed Service Providers
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 26.5k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 7.17k
Other Who uses PagerDuty Startups SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses ManageEngine Desktop Central MSP Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.