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About PagerDuty

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.

About ManageEngine Desktop Central

Desktop Central is an endpoint management tool that lets you manage all your network endpoints from a single dashboard. Desktop Central carries out various on-demand tasks from automating regular endpoint management routines like installing patches, deploying software, and taking control of remote desktops to managing and monitoring assets, software licenses, software/USB device usage, and much more.

You can manage and monitor your Windows, Mac, Linux, iOS, Android, tvOS, and Chrome OS devices from a single console.

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring

Summary

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management

Summary

  • Deploy software packages via the Desktop Central console and self-service portal

  • Supported platforms: Windows/Mac/Linux/iOS/Android/ tvOS/Chrome OS

  • Troubleshoot, transfer files, and assist end users via remote control

  • Generate customized audit-ready IT reports for security compliance

  • Syncs with AD to provide AD-based network management

  • Automate patching for Microsoft, third-party, antivirus, and driver updates

  • Blacklist applications, and block software installation

  • Generate customized audit-ready IT reports for security compliance

  • Manage IT assets in real time from our mobile app

  • Quick installation and setup. No prior technical expertise required

Pricing

Lite

$9.00
1 user(s) / month
Included in plan:
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
Included in plan:
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

FAQs

    Does this service integrate with any other apps?
  • Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with monitoring tools and developer resources.

  • What platforms does this service support?
  • PagerDuty is a cloud-based platform.

  • Who are the main user groups of this service?
  • Users of PagerDuty span from startups to Fortune 500 companies.

  • What is this service generally used for?
  • This service is generally used as incidence response and alerting service.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs

    What platforms does this service support?
    • Windows
    • Mac
    • Linux
    • iOS
    • Android
    • tvOS
    • Chrome OS
  • What is this service generally used for?
    • Threats and patch management
    • Software deployment
    • IT inventory management
    • Mobile device management
    • IT security and compliance reporting
    • Remote control
  • Does this service offer guides, tutorials and or customer support?
  • ManageEngine Desktop Central offers the following support options:

    • Chat support
    • Call support
    • Email support
    • Community support
    • Knowledge base
    • FAQ and how-tos
    • White papers
    • Video tutorials
    • Training webinars
  • Does this service integrate with any other apps?
  • Help desk integrations:

    • Jira
    • Zendesk
    • ServiceNow
    • Spiceworks
    • Freshservice

    Native integrations:

    • ManageEngine Browser Security Plus
    • ManageEngine Analytics Plus
    • ManageEngine ServiceDesk Plus
    • ManageEngine ServiceDesk Plus Cloud
    • ManageEngine AssetExplorer
  • What are some applications this service is commonly used in tandem with?
  • Apart from in-app plug-ins and extensions, ManageEngie Desktop Central can be integrated with help desk suites (Jira, Zendesk, ServiceNow, and ServiceDesk Plus).

  • Who are the main user groups of this service?
  • ManageEngine Desktop Central is used by IT management teams and system administrators.

  • Does this service offer an API?
  • Yes. ManageEngine Desktop Central facilitates easy integration with your existing infrastructure using REST APIs.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Different roles and permissions can be mapped for users based on the activity.

Vendor Information

Founded:
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Employees:
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Likes:
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Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses PagerDuty
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine Desktop Central
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Japanese, Turkish, Swedish, Spanish, Russian, Polish, Italian, German, French, Finnish, Dutch, Danish, Portuguese, Norwegian
Regional Restrictions:
No restrictions.
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