Compare PagerDuty vs Chef vs IT Glue

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Crozscore:

85%
what is this?
95%
48%
no significant changes

Crozscore:

84%
what is this?
78%
51%
interest falling

Crozscore:

80%
what is this?
37%
interest rising
PagerDuty screenshot view 5 more Chef screenshot view 2 more IT Glue screenshot view 4 more

Software Description:

PagerDuty is a business-class incident response service that can be integrated with ITOps and DevOps monitoring stacks for improving operational reliability and agility. It is designed to enhance the safety and performance of IT operations by reducing the disorder in the entire lifecycle.

This software is cloud-based, so its alerting and incident tracking system can be redesigned, configured, and managed from any location, as quickly as possible. There are also Android and iOS native apps in the offer. Incident alerts can be delivered via phone, email, SMS, and mobile apps, so operations teams can instantly detect, triage, and solve all issues.

Users of the PagerDuty platform make the most of its technology by enriching and aggregating events, then correlating them, and finally turning those events into actionable alerts. The popularity of this program largely comes from the simple and user-friendly interface and its ability to integrate with other business systems and applications, mainly monitoring tools and developer resources. The client base consists chiefly of SMEs, but also large brands, like Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and Github.

Software Description:

The main function of Chef is to turn infrastructure into a code and automate its creation, deployment, and management. It is applicable to cloud-based, on-premises, and hybrid environments, simplifying monitoring and management of either infrastructure.

Chef is a great solution to solve both SMEs and large enterprises challenges and create innovative models maintaining growing needs for automation across IaaS and PaaS architectures. Users can develop dynamic systems that will manage the infrastructure, they can search real-time information, and use ‘Cookbooks’ and ‘recipes’ to communicate data to the chef-client.

Servers maintained by this tool are permanently evaluated in terms of their predefined state, making sure that configuration drift is automatically corrected. Other benefits of this program are easily enforced consisted configuration, customizable code for full flexibility, seamless migration, confidence through a testable code, and ad-hoc configuration with Chef workstation.

Software Description:

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

Features:

  • Data Import
  • 2-Factor Authentication
  • Data Visualization
  • Data Export
  • Google Apps Integration
  • Email Integration
  • API
  • Scheduling
  • Notifications
  • External Integrations
  • Dashboard

Features:

  • Google Apps Integration
  • Scheduling
  • Dashboard
  • Data Import
  • External Integrations
  • API
  • Data Visualization
  • Network Device Performance Monitoring
  • Notifications

Features:

  • History/Version Control
  • Contact Management
  • Organization Management
  • Dashboard
  • Inventory Tracking
  • File Sharing
  • 2-Factor Authentication
  • Batch Permissions & Access
  • Password & Access Management
  • External Integrations
  • Notifications
  • Multi-User
  • Data Export
  • Data Import
  • API

Summary:

  • Monitoring aggregation

  • Effective alerting

  • Mobile incident management

  • Escalation policies

  • On-call scheduling

  • Auto-escalation

  • International reach

  • Centrally manage incidents

  • Connect with any system

  • Incident management

Summary:

  • Analytics

  • Backup and recover

  • Dynamic policies

  • Real-time data

  • Scalable automation

  • Software and infrastructure changes

  • Test deployment reliability

  • Reports on compliance issues and security risks

  • Reports on out of date software

  • Scan entire infrastructures

Summary:

    No key features associated with this application.

Lite

$9.00
1 user(s) / month
Included in plan:
  • Simple alert management & notifications
  • Unlimited notifications
  • 180+ integrations with top tools
  • Alert triage and deduplication
  • Reliable notifications & escalations
  • Mobile app for incident response
  • Knowledge base & community
  • 1 year data retention

Basic

$29.00
1 user(s) / month
Included in plan:
  • Alert management and on-call scheduling
  • 200+ integrations with top tools
  • Incident enrichment
  • Incident urgencies
  • On-call scheduling
  • ChatOps integration
  • Unlimited access to our full featured API
  • Custom incident actions
  • Email and chat support

Standard

$49.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution at scale
  • Coordinated response
  • Incident subscription
  • Postmortems
  • Alert suppression
  • Automatic alert grouping
  • Workflow extensions
  • Time of day based urgency
  • Single sign-on
  • Teams
  • Custom permissions
  • Integration with top ITSM tools
  • System health report
  • User and team health report
  • Award winning phone, chat & email support
  • Unlimited data retention

Enterprise

$99.00
1 user(s) / month
Included in plan:
  • Best practice incident resolution, and enterprise-wide visibility, orchestration, and support
  • Operations Command Console
  • Infrastructure Health Application
  • Stakeholder users
  • Live Call Routing
  • Designated customer success manager

Chef Basics Plan

Free
Included in plan:
  • Chef Client
  • Chef Server
  • Chef DK
  • Supermarket Content

Hosted Chef Plan

$72.00
Per node
Included in plan:
  • Minimum of 20 nodes for annual billing
  • All features of Chef Basics
  • Hosting Services for Chef server
  • Supported Content

Chef Automate Plan

$137.00
Per node
Included in plan:
  • Workflow
  • Compliance
  • Visibility
  • 24×7 Support

Basic

$19.00
1 user(s) / month
Included in plan:
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts

Select

$29.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts

Enterprise

$39.00
1 user(s) / month
Included in plan:
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Ansible, Apica, App Dynamics, App Formix, Aruba, Catchpoint, Bitium, BMC Remedy, Desk.com, Flowdock, Freshservice Gitter, Glip, Demisto, Crashlyticcs, Ghost Inspector, Honeybadger, HP Sitscope, Kayako, Keynote, Intellinote, LogicMonitor, MailHop, Microsoft Azure, Monitis, Okta, Slack, Raygun, Opsee, Zapier, and Zendesk.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Community Support, Email Support, Chat Support, Phone Support, and FAQs.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with monitoring tools and developer resources.

  • What platforms does this service support?
  • PagerDuty is a cloud-based platform.

  • Who are the main user groups of this service?
  • Users of PagerDuty span from startups to Fortune 500 companies.

  • What is this service generally used for?
  • This service is generally used as incidence response and alerting service.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

FAQs:

    What is this service generally used for?
  • This service is generally used for automated configuration management of an IT infrastructure.

  • Does this service integrate with any other apps?
  • Integrations: Internap, GitHub, Bitbucket, Slack, Amazon EC2, Google Cloud Platform, OpenStack, SoftLayer, Microsoft Azure, and Rackspace.

  • Who are the main user groups of this service?
  • Main users of Chef are organizations with more workstations, a server, and the number of nodes.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, Chef offers REST API.

  • What platforms does this service support?
  • This software is working in the cloud, on-premises, or in a hybrid environment.

FAQs:

    Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Documenting client environments.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. IT Glue is designed to enhance team efficiency and productivity.

  • Does this service offer guides, tutorials and or customer support?
  • IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

  • Who are the main user groups of this service?
  • Managed Service Providers (MSPs) and other IT service organizations.

  • What are some applications this service is commonly used in tandem with?
  • PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

  • Does this service integrate with any other apps?
  • Yes, with leading PSA, RMM, and BDR tools.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
23.6k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
50.5k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
10.7k

Other:

Who uses PagerDuty
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chef
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses IT Glue
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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