Compare OpsStack vs SherpaDesk

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Crozscore:

81%
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73%
35%
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Software Description:

OpsStack is an integrated IT operations platform, for online and cloud systems. It combines a wide range of core IT Ops features, including:

  • Design & Build
  • Monitor & Alert
  • Troubleshooting
  • CMDB & Audit
  • Logging & Analyses
  • Automation
  • Docker & DevOps
  • Real-Time Top

and much more.

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Features:

  • Notifications
  • Multi-User
  • Dashboard
  • External Integrations
  • Data Visualization
  • API

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Summary:

  • Full-Lifecycle Operations Platform

  • Full-Stack

  • Fully-Integrated Cloud & Web Ops Toolset

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Up to 10 Servers

Free
Included in plan:
  • All

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

FAQs:

    What are some applications this service is commonly used in tandem with?
  • OpsStack is commonly used with Datadog, Slack, and AWS.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, for teams and MSP, too.

  • What platforms does this service support?
  • Linux, Open Source and AWS are best-supported, plus a wide array of Azure, Alicloud, Oracle, Windows, and much more.

  • Does this service integrate with any other apps?
  • AWS, Slack, Zabbix, Datadog, Terraform.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, documentation, help, and on-boarding.

  • Who are the main user groups of this service?
  • On-line Web, App, and SaaS companies - anyone running medium to large-scale Internet operations.

  • What is this service generally used for?
  • Design, build, manage, monitor, troubleshoot, audit and optimize Internet systems.

  • Does this service offer an API?
  • Yes, though still in development and testing.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
2.21k
Followers:
1.8k

Other:

Who uses OpsStack
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Chinese
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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