Compare Oplift vs Qualtrics Customer Experience vs LifeRay

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41%
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15%
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Crozscore:

91%
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89%
57%
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87%
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83%
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Oplift screenshot view 4 more Qualtrics Customer Experience screenshot LifeRay screenshot view 1 more

Software Description:

Designed for organisations looking to improve their customer service, boost internal communications, or support HR and compliance. Oplift is created with the user in mind to improve employee engagement, simplify learning, and streamline operations.


The Oplift platform is comprised of 5 services:

Oplift Engage - The hub of your business

Everything your staff need in an instance, anytime, anywhere on their mobile devices. The platform gets your internal comms read, improves compliance with checklists, connects teams through more efficient communications, improves the consistency of operations and tasks across your business, and increases staff knowledge.

Oplift Review - Management tool

Designed to easily assess people locations or things wherever you are. Collect insights and gather oversights for each area and person within your organisation.
Find trends and issues across your whole business.

Oplift Extend - Bespoke solutions

Designed specifically for your individual business needs - iPad POS systems, e-learning game apps, scanner apps and more. Enquire to find out how we can help you.


Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

• 'Best customer service programme'​ at the 2017 TJ Awards.

• 'Overall Winners'​ & 'Technology Project of the Year'​ for the Retail Systems 2016 Awards.

• 'App Design Winners'​ for the Design 100 2015 Awards.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience.

This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available.

The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.

Features:

  • Employee Incentive Management
  • 360 Degree Feedback
  • Employee Onboarding
  • Employee Engagement
  • Inventory Tracking
  • Email Integration
  • Data Visualization
  • API
  • Data Export
  • Data Import
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

  • Chat
  • External Integrations
  • Scheduling
  • Calendar Management
  • Dashboard
  • Multi-User
  • Notifications
  • Data Visualization
  • API
  • Data Import
  • Data Export

Summary:

  • Works on corporate and personal devices

  • Speeds up operations

  • Ensures operations are consistent

  • Microlearning which flexibly integrates into staff's day

  • Improves customer service

  • Reach employees anytime, anywhere

  • Gamification to make learning fun

  • Stay compliant in the easiest way possible

  • Quick reporting

Summary:

    No key features associated with this application.

Summary:

  • Approval Process Control

  • Has featureAudience Targeting

  • Audit

  • Blogs

  • Categories & Tags

  • Has featureDocuments & Media Library

  • Forums/Message Boards

  • Geolocation

  • Inline Image Editor

  • Responsive Themes

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Slack
    • Salesforce
    • Jabber
  • Does this service integrate with any other apps?
  • Oplift can link to other apps in the dashboard and we can take in data from other systems.

  • Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • We provide a blog which has useful articles and guides. Support is available over the phone and in app.

  • Who are the main user groups of this service?
  • Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.

  • What platforms does this service support?
  • iOS, Android and web.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can create different users add teams.

  • What is this service generally used for?
    • Employee engagement
    • Increase productivity
    • Improve retail operations
    • Connect and inform non-desk employees
    • Connect, provide consistency and alignment for large enterprises
    • Make workforces compliant
    • Improve health and safety
    • Gain insights
    • Motivate employees
    • Digital transformation
    • Improve customer service
    • Improve employee experience
    • Increase employee knowledge
    • Learning and development
    • Employee training

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    Who are the main user groups of this service?
  • Main users of LifeRay are enterprise-level organizations.

  • What platforms does this service support?
  • Deployments: cloud-based, installed-Windows, installed-Mac.

  • Does this service integrate with any other apps?
  • LifeRay integrates with CRM, ERP, and social media platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, it offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Community, 24-Hour Phone Support.

  • What is this service generally used for?
  • This is a Digital Experience Platform.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
Diamond Bar
Employees:
501-1000
Likes:
29.3k
Followers:
9.58k

Other:

Who uses Oplift
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Portuguese, English, German, Irish, Spanish, Italian, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses LifeRay
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, Portuguese, English, German, Spanish, Italian, Chinese, Japanese
Regional Restrictions:
No restrictions.
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