Compare Oplift vs Medallia vs Mopinion

More Information More Information More Information

Crozscore:

51%
what is this?
16%
interest falling

Crozscore:

85%
what is this?
46%
no significant changes

Crozscore:

81%
what is this?
100%
39%
interest rising
Oplift screenshot view 4 more Medallia screenshot view 5 more Mopinion screenshot view 5 more

Software Description:

Oplift is a multi-award winning employee empowerment platform for organisations looking to give their staff the tools and knowledge they need to do the best job possible.

It dramatically improves customer service, employee knowledge, compliance, data security, and employee engagement. Forget about your clunky, outdated learning management system, intranet, excel spreadsheets, emails, folders and paper checklists. Use Oplift, one simple digital platform that has everything your staff need all in one place.

The Oplift platform is comprised of 5 services:

Oplift Engage - Grow a culture of confidence

It's like Google for your business with everything your staff need in an instance, anytime, anywhere on their mobile device. Oplift Engage lets your staff gain the knowledge and the confidence to support your customers through microlearning, a knowledgebase and peer to peer recognition. It creates learning everyday, ensures your comms are read, provides workforce analytics and integrates with all of your existing apps, tools and services.

Oplift Review - See into the future

Oplift Review lets your staff consistently capture data to give you insight into your business to make smarter decisions. Perfect for store audits, staff 1-on-1s, vehicle inspections or daily checklists. Wave goodbye to paper and Excel, get tasks done, easily view performance with stats and an overall score, stop problems within your business before they're problems and get a birds-eye view of your entire company.

Oplift Albert - Gamify your learning

Albert makes your learning fun and ensures it happens every day. He creates healthy competition and uses his intelligence to find and strengthen knowledge areas throughout your business. Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months! Along with a month-over-month 2.2% average increase in sales!

Oplift Scan - Handle personal data with confidence

Reduce the risk that comes with handling sensitive information. Scan documents and capture signatures then automatically wipe information after they have been securely sent to the correct place.

Oplift Extend - Building blocks for your business

Oplift Extend uses existing components in Oplift to build bespoke, integrated solutions without needing to invest in full development. Seamlessly integrating with existing Oplift apps without the need for additional logins or accounts.


Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

• 'Best customer service programme'​ at the 2017 TJ Awards.

• 'Overall Winners'​ & 'Technology Project of the Year'​ for the Retail Systems 2016 Awards.

• 'App Design Winners'​ for the Design 100 2015 Awards.

Benefits:
* All admin can be done on the shop floor - no need to schedule time for back office.
* 20% more space for sales opportunities as traditional desktop terminals can be removed.
* Reduce the time it takes to do workplace checklists by 80%.
* 65% of employees play our e-learning game in their own time.
* 97.5% like or love playing our e-learning game.
* Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months.
* Along with a 2.2% average increase in sales month-over-month.
* A customer’s region with the highest Oplift usage saw the highest customer satisfaction level.
* Less money spent on training, employees become more independent in their learning.
* One customer’s internal comms team could refocus an entire role due to automations in Oplift.
* Can be used on employees own devices no need to invest in new devices for company information.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

User feedback software for websites and mobile apps.

Fully understand why your users do what they do. With Mopinion you can easily collect and analyze user feedback on your website and mobile apps. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer.

Our user feedback product at a glance:

  • Collect user feedback: Capture feedback in real-time with our intuitive feedback forms and advanced triggering rules.

  • Visualize and analyze: Comprehensive visualization and analysis of open text and scores. Explore the story behind your feedback data.

  • Improve and engage: Discuss feedback with your team, assign automated exports, create reports and enable proactive communication.

Features:

  • Employee Incentive Management
  • 360 Degree Feedback
  • Employee Onboarding
  • Employee Engagement
  • Inventory Tracking
  • Email Integration
  • Data Visualization
  • API
  • Data Export
  • Data Import
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • A/B Testing
  • Template Designer
  • Net Promoter Score
  • Order management
  • Analytics
  • Email Integration
  • Marketing Automation
  • Customer Management
  • Softphone
  • Dashboard
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Contact Management
  • External Integrations
  • API
  • Data Export
  • Data Import
  • Data Visualization

Summary:

  • Works on corporate and personal devices

  • Speeds up operations

  • Ensures operations are consistent

  • Microlearning which flexibly integrates into staff's day

  • Improves customer service

  • Reach employees anytime, anywhere

  • Gamification to make learning fun

  • Stay compliant in the easiest way possible

  • Quick reporting

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

  • Collect online feedback and turn it into useful insights Feedback analytics software for websites and mobile apps

Starter

$89.00
1 user(s) / month
Included in plan:
  • 1 Feedback Report, 5 Charts/per Report, 1 Domain, 3 Feedback Reports

Growth

$229.00
10 user(s) / month
Included in plan:
  • 1 Feedback Report, 9 Charts/per Reports, 1 Domain

Turbo Growth

$579.00
10 user(s) / month
Included in plan:
  • 3 Feedback Reports, 12 Charts/per Reports, 3 Domains, 10 Users

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Slack
    • Salesforce
    • Jabber
  • Does this service integrate with any other apps?
  • Oplift can link to other apps in the dashboard and we can take in data from other systems.

  • Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • We provide a blog which has useful articles and guides. Support is available over the phone and in app.

  • Who are the main user groups of this service?
  • Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.

  • What platforms does this service support?
  • iOS, Android and web.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can create different users add teams.

  • What is this service generally used for?
    • Employee engagement
    • Increase productivity
    • Improve retail operations
    • Connect and inform non-desk employees
    • Connect, provide consistency and alignment for large enterprises
    • Make workforces compliant
    • Improve health and safety
    • Gain insights
    • Motivate employees
    • Digital transformation
    • Improve customer service
    • Improve employee experience
    • Increase employee knowledge
    • Learning and development
    • Employee training

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Who are the main user groups of this service?
  • Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.

    Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.

    A snap of market leaders who trust Mopinion:

    Ahold, AXA Belgium, BMW, de Bijenkorf, Daily Mail, Decathlon, Efteling, Greetz, Halfords, HEMA, Kia, KPN, TomTom, TUI, and more...

  • What is this service generally used for?
  • To collect feedback from your websites or mobile apps with fully customizable dashboards and analytics reports and to improve the online user experience by collaborating your digital marketing, sales and service teams.

  • Does this service offer multi-user capability (e.g. teams)?
  • Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.

    With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.

  • Does this service offer an API?
  • Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.

  • Does this service integrate with any other apps?
  • Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Trello, Asana, or Slack.

  • Does this service offer guides, tutorials and or customer support?
  • Mopinion offers service in many ways. Including customer support, guides, and other useful resources.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Oplift
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Mopinion
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Chinese, Dutch, German, Spanish, French, English
Regional Restrictions:
No restrictions.
Back to top