Compare Oplift vs Medallia vs Falcon.io

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Crozscore:

41%
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15%
interest falling

Crozscore:

90%
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90%
46%
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Crozscore:

91%
what is this?
92%
40%
interest falling
Oplift screenshot view 4 more Medallia screenshot view 5 more Falcon.io screenshot view 4 more

Software Description:

Designed for organisations looking to improve their customer service, boost internal communications, or support HR and compliance. Oplift is created with the user in mind to improve employee engagement, simplify learning, and streamline operations.


The Oplift platform is comprised of 5 services:

Oplift Engage - The hub of your business

Everything your staff need in an instance, anytime, anywhere on their mobile devices. The platform gets your internal comms read, improves compliance with checklists, connects teams through more efficient communications, improves the consistency of operations and tasks across your business, and increases staff knowledge.

Oplift Review - Management tool

Designed to easily assess people locations or things wherever you are. Collect insights and gather oversights for each area and person within your organisation.
Find trends and issues across your whole business.

Oplift Extend - Bespoke solutions

Designed specifically for your individual business needs - iPad POS systems, e-learning game apps, scanner apps and more. Enquire to find out how we can help you.


Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

• 'Best customer service programme'​ at the 2017 TJ Awards.

• 'Overall Winners'​ & 'Technology Project of the Year'​ for the Retail Systems 2016 Awards.

• 'App Design Winners'​ for the Design 100 2015 Awards.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Features:

  • Employee Incentive Management
  • 360 Degree Feedback
  • Employee Onboarding
  • Employee Engagement
  • Inventory Tracking
  • Email Integration
  • Data Visualization
  • API
  • Data Export
  • Data Import
  • External Integrations
  • Dashboard
  • Multi-User
  • Notifications

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • Social-Media Integration
  • Keyword Tracking
  • Audience Targeting
  • Social Media Monitoring
  • Calendar Management
  • Scheduling

Summary:

  • Works on corporate and personal devices

  • Speeds up operations

  • Ensures operations are consistent

  • Microlearning which flexibly integrates into staff's day

  • Improves customer service

  • Reach employees anytime, anywhere

  • Gamification to make learning fun

  • Stay compliant in the easiest way possible

  • Quick reporting

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

  • Manage all channels on one platform

  • Schedule and publish in the Editorial Calendar

  • Social media monitoring with 4.8 million online sources

  • Collate all customer interactions in individual profiles

  • Aggregate customer profiles for targeting

  • Single inbox for all customer engagement

  • Create responsive web pages

  • Priority algorithm ranks incoming messages

  • Mobile friendly content previewing

  • Dedicated support and consultancy services

Pricing:

  • Credit card required: No
  • Falcon.io offers two service packages to suit company size and social needs: Pro and Premium. These offer varying services and support levels.

FAQs:

    What are some applications this service is commonly used in tandem with?
    • Slack
    • Salesforce
    • Jabber
  • Does this service integrate with any other apps?
  • Oplift can link to other apps in the dashboard and we can take in data from other systems.

  • Does this service offer an API?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • We provide a blog which has useful articles and guides. Support is available over the phone and in app.

  • Who are the main user groups of this service?
  • Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.

  • What platforms does this service support?
  • iOS, Android and web.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can create different users add teams.

  • What is this service generally used for?
    • Employee engagement
    • Increase productivity
    • Improve retail operations
    • Connect and inform non-desk employees
    • Connect, provide consistency and alignment for large enterprises
    • Make workforces compliant
    • Improve health and safety
    • Gain insights
    • Motivate employees
    • Digital transformation
    • Improve customer service
    • Improve employee experience
    • Increase employee knowledge
    • Learning and development
    • Employee training

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Who are the main user groups of this service?
  • Medium-sized and enterprise companies across a broad array of industries.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • Does this service integrate with any other apps?
  • Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

  • What platforms does this service support?
  • Native mobile apps.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes.

  • What is this service generally used for?
  • Social media management and marketing, customer data management.

Publisher:

Founded:
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Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
Copenhagen V
Employees:
201-500
Likes:
Followers:

Other:

Who uses Oplift
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Falcon.io
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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