Compare OPINIA Census vs Medallia vs Zonka

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Crozscore:

39%
what is this?
12%
interest falling

Crozscore:

90%
what is this?
90%
46%
interest rising

Crozscore:

70%
what is this?
26%
interest falling
OPINIA Census screenshot view 2 more Medallia screenshot view 5 more Zonka screenshot view 4 more

Software Description:

No more noise, clutter, and unnecessary manpower when it comes to crunching the numbers. Census is here to make your life easier. Companies that listen to their customers grow faster and we let you do that in the most simplified yet effective way. We let you collect, visualize and represent data to to know how you can improve the current system. OPINIA Census is a platform that makes it easy for you to listen to your customers and find & fix problems. With a cross-platform compatibility, it allows you to connect with you customers through every touch point- web, phone and personal.

Engage seamlessly with your audience easily via multiple data collection methods. Understand their responses as a whole or discover user response patterns via segmented graphs and compare trends changes. Survey responses do not get limited to one platform and you are given multiple methods of getting customer feedback. Your data can be broken down based on different parameters/criterias/to evaluate responses better. Download ZIP files of your surveys & responses so you can fit the data to your current processes, or choose from defined in-app filters & vizualisations.

OPINIA Census is an in-house product of Thirty Six Labs Pvt Ltd, a strategic business unit of Thirty Six Groups.

A leading product development and IT outsourcing company that offers software development to startups, software product development companies, digital agencies and enterprises to help simplify their outsourcing experience and reduce cost and time-to-market.

Software Description:

Medalia is a feedback and customer experience solution used by medium-sized and large enterprises including world's most known brands. It is able to get customers' feedback from various sources such as web, social media, mobile, and customer service.

Users can make the most of this technology to make online reviews and testimonials, get insights, and create the company-wide CRM system. Medallia can be a valuable part of organizations' brand reputation management programs. Teams can use it for co-operating on open tickets about essential customers' issues.

Medalia delivers solutions that embed the clients' pulse and empowers staff with the customer data as well as insights and tools they need to improve every experience. Its components include Experience Data, Analytics Engines, Action Management, and Enterprise Grade.

Software Description:

Zonka is one of the most powerful and complete feedback management software that is super-easy to use and deploy. It empowers businesses to tap into customer feedback via multiple survey channels. It not only helps collect feedbacks, Zonka aims to simplify and automate the entire feedback management process. From capturing feedbacks, understanding detailed reports and taking actions on responses, Zonka’s goal is to effectively help deliver an uncanny customer experience.

Features:

  • Notifications
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • Analytics
  • Notifications
  • API
  • External Integrations
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Review Monitoring
  • Net Promoter Score

Features:

  • Data Visualization
  • Review Monitoring
  • Contact Management
  • Email Integration
  • Lead Management
  • API
  • Dashboard
  • Customer Management
  • Multi-User

Summary:

  • Custom Path Survey

  • Filters & Breakdown on Questions Asked

  • Share Like a Pro

  • Export and Sync

  • Amazing Data Visualization

  • Versatile Data Collection

Summary:

  • Data Collection

  • Data Integration

  • Mobile Feedback

  • Dashboarding

  • Benchmarking

  • Push Reporting

  • Customer Recovery

  • Interactive Analytics

  • Text Analytics

  • Goal setting

Summary:

    No key features associated with this application.

Professional

$99.00
2 user(s) / month
Included in plan:
  • Includes One Location
  • Daily, Weekly & Monthly Digest
  • Priority Email Support
  • Multi-lingual
  • Comparative Reports

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as SaaS Enterprise Feedback Management and Customer Experience Management solution.

  • What platforms does this service support?
  • This is a web-based software with Android and iOS native apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • Does this service integrate with any other apps?
  • Integrations: Compete Club Management, Slack, Marketo, G Suite.

  • Does this service offer an API?
  • Yes, it offers RESTful APIs.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Training, Email Support, Phone Support.

  • Who are the main user groups of this service?
  • Main users of Medallia are medium-sized and large enterprises in following industries: Automotive, Hospitality, Insurance, Public Sector, Retail, Retail Banking, Telecommunications.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service offer an API?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • Yes, it does.

  • What are some applications this service is commonly used in tandem with?
  • SMS Services.

  • What platforms does this service support?
  • Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • What is this service generally used for?
  • With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Mateo
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:
1.6k

Other:

Who uses OPINIA Census
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Hindi, English
Regional Restrictions:
No restrictions.

Other:

Who uses Medallia
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Zonka
  • Startups
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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