Compare OPINIA Census vs Qualtrics Customer Experience vs Zonka Feedback

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Crozscore:

86%
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80%
58%
no significant changes

Crozscore:

65%
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28%
interest falling
OPINIA Census screenshot view 2 more Qualtrics Customer Experience screenshot Zonka Feedback screenshot view 3 more

Software Description:

No more noise, clutter, and unnecessary manpower when it comes to crunching the numbers. Census is here to make your life easier. Companies that listen to their customers grow faster and we let you do that in the most simplified yet effective way. We let you collect, visualize and represent data to to know how you can improve the current system. OPINIA Census is a platform that makes it easy for you to listen to your customers and find & fix problems. With a cross-platform compatibility, it allows you to connect with you customers through every touch point- web, phone and personal.

Engage seamlessly with your audience easily via multiple data collection methods. Understand their responses as a whole or discover user response patterns via segmented graphs and compare trends changes. Survey responses do not get limited to one platform and you are given multiple methods of getting customer feedback. Your data can be broken down based on different parameters/criterias/to evaluate responses better. Download ZIP files of your surveys & responses so you can fit the data to your current processes, or choose from defined in-app filters & vizualisations.

OPINIA Census is an in-house product of Thirty Six Labs Pvt Ltd, a strategic business unit of Thirty Six Groups.

A leading product development and IT outsourcing company that offers software development to startups, software product development companies, digital agencies and enterprises to help simplify their outsourcing experience and reduce cost and time-to-market.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.

Features:

  • Notifications
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

  • Dashboard
  • Scheduling
  • Calendar Management
  • Notifications
  • Multi-User
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization

Summary:

  • Custom Path Survey

  • Filters & Breakdown on Questions Asked

  • Share Like a Pro

  • Export and Sync

  • Amazing Data Visualization

  • Versatile Data Collection

Summary:

    No key features associated with this application.

Summary:

  • Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.

  • Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

  • Take feedbacks in person or through survey kiosks implemented on the premises

  • Analyze responses with comprehensive reports and drill-down analytics.

  • Receive SMS Alerts & Real-Time Updates on feedbacks.

Starter

$33.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • 2 Device Licenses
  • 1 Web Users
  • White-Labelled Surveys
  • Kiosk Mode and Works Offline
  • Logic-based Surveys
  • Language Support
  • Export Data

Advanced

$54.00
2 user(s) / month
Included in plan:
  • All features from Starter Plan
  • Unlimited Responses
  • 5 Device Licenses
  • 2 Web Users
  • Date-comparative Reports
  • Location-comparative reports

Professional

$83.00
3 user(s) / month
Included in plan:
  • All features from Advanced Plan
  • Unlimited Responses
  • 9 Device Licenses
  • 3 Web Users
  • Own Domain
  • Multi-Lingual Surveys
  • API Access

Max

$166.00
5 user(s) / month
Included in plan:
  • All features from Professional Plan
  • Unlimited Responses
  • 20 Device Licenses
  • 5 Web Users
  • Choose between Europe, Singapore, Australia and USA Data Centres
  • Personalized Training Sessions
  • Dedicated Account Manager

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    Does this service integrate with any other apps?
  • Customizations for customers is possible on request.

  • What platforms does this service support?
    • Google Play
    • App Store
    • Desktop / Web
  • Does this service offer guides, tutorials and or customer support?
  • Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-user capability and team management is possible wth Zonka.

  • Does this service offer an API?
  • Yes, Zonka does offer API access.

  • What is this service generally used for?
  • Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -

    • Building Feedback and Survey Forms

    Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
    Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
    Build your form from scratch or choose from our extensive template library.

    • Collecting Surveys & Feedbacks

    Take feedbacks in person or through survey kiosks implemented on the premises.
    Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

    • Taking Actions on Responses

    View all the responses received in the response inbox and take actions on responses.
    Convert feedbacks into tasks and start taking actions with your team

    • Analyzing Results

    Get comprehensive drill down reports to measure performance
    Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.

  • Who are the main user groups of this service?
  • The main user groups of Zonka are as follows:

    • Restaurants
    • Airports
    • Hotels & Resorts
    • Banks & Financial Sector
    • Hospitals & Healthcare
    • Automobile Sector
    • Retail & Shopping
    • Events & Promotions
    • Education & Academics
    • Spa & Salons

    Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:

Other:

Who uses OPINIA Census
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Hindi
Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Spanish, English, Portuguese, French, Japanese, Italian, German, Irish
Regional Restrictions:
No restrictions.

Other:

Who uses Zonka Feedback
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Danish, German, Finnish, French, Hindi, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Spanish, Russian, Swedish, Indonesian
Regional Restrictions:
No restrictions.
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