Compare OPINIA Census vs Boldchat vs Formilla

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Crozscore:

89%
what is this?
100%
51%
interest falling

Crozscore:

79%
what is this?
35%
no significant changes
OPINIA Census screenshot view 2 more Boldchat screenshot view 4 more Formilla screenshot view 1 more

Software Description:

No more noise, clutter, and unnecessary manpower when it comes to crunching the numbers. Census is here to make your life easier. Companies that listen to their customers grow faster and we let you do that in the most simplified yet effective way. We let you collect, visualize and represent data to to know how you can improve the current system. OPINIA Census is a platform that makes it easy for you to listen to your customers and find & fix problems. With a cross-platform compatibility, it allows you to connect with you customers through every touch point- web, phone and personal.

Engage seamlessly with your audience easily via multiple data collection methods. Understand their responses as a whole or discover user response patterns via segmented graphs and compare trends changes. Survey responses do not get limited to one platform and you are given multiple methods of getting customer feedback. Your data can be broken down based on different parameters/criterias/to evaluate responses better. Download ZIP files of your surveys & responses so you can fit the data to your current processes, or choose from defined in-app filters & vizualisations.

OPINIA Census is an in-house product of Thirty Six Labs Pvt Ltd, a strategic business unit of Thirty Six Groups.

A leading product development and IT outsourcing company that offers software development to startups, software product development companies, digital agencies and enterprises to help simplify their outsourcing experience and reduce cost and time-to-market.

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

Increase sales and improve customer support with Formilla's live chat software

Allow your visitors to chat with you live if they have any questions or need support on your website.

Features:

  • Notifications
  • Data Export
  • Data Import
  • Data Visualization

Features:

  • API
  • Chat

Features:

Summary:

  • Custom Path Survey

  • Filters & Breakdown on Questions Asked

  • Share Like a Pro

  • Export and Sync

  • Amazing Data Visualization

  • Versatile Data Collection

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

  • Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!

  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.

  • Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.

  • Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

  • Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.

  • Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
2-10
Likes:
Followers:

Other:

Who uses OPINIA Census
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Hindi, English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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