Compare Omnitraq vs Confirmit vs Smartsupp

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90%
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85%
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Omnitraq screenshot view 4 more Confirmit screenshot view 2 more Smartsupp screenshot view 2 more

Software Description:

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.

Software Description:

Confirmit provides end-to-end management of Voice of the Customer platform that consolidates all gathered research and feedback data. It is a multi-channel solution that utilizes insights for customer research projects for smarter decisions and faster reactions.

Confirmit is one of the world’s leading providers of survey and reporting software, helping sales professionals get Voice of the Customer feedback. Main features of this solutions are streamlined panel management, ability to build sophisticated content for every program, gathering data from various devices, real-time customized insights, dashboard, analytics, social & text analytics, and more.

It additionally provides segmentation and attitude analysis for free-form text and automatically categorizes viewpoints for any kind of content. Confirmit seamlessly integrates with other business applications, it operates as open-architecture software, and it offers open API and various add-on modules.

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Features:

  • Call Disposition
  • Call Tracking
  • Dashboard
  • Customer Management

Features:

  • Dashboard
  • Notifications
  • Data Import
  • Data Visualization
  • Data Export
  • External Integrations
  • API
  • Analytics

Features:

Summary:

  • Extremely affordable and economical against the available legacy solutions

  • Providing Business Insights through audio mining / speech analytics of call center phone calls

  • Capturing the data with full transcripts and key words

  • B2B Speech analytics with accurate understanding of Industry and Business specific terms

  • Easy to use front end with minimum technical integration costs and maximum effectiveness

Summary:

  • Survey Design

  • Panel management

  • Data collection

  • Data integration

  • Social media

  • Text analytics

  • Reporting and analysis

  • Action management

  • Mobile

  • Multi-Channel Collection

Summary:

  • Answer visitors' questions instantly

  • Improve customer relations

  • Increase conversion rate (impact of Smartsupp on conversion rate is measurable in Google Analytics)

  • Understand behavior of your customers

Pricing:

  • Starting from: $8.00/month
  • Credit card required: N/A
  • FREE : Free forever with unlimited number of agents
    STANDARD : €8 monthly per agent
    PRO : €19 monthly per agent

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Customer Support

  • What is this service generally used for?
  • Speech Analytics

  • Who are the main user groups of this service?
  • Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager

FAQs:

    What platforms does this service support?
  • This is a web-based software with Android and iOS mobile apps offered.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CMR applications.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support.

  • Does this service integrate with any other apps?
  • Yes, it integrates with various business applications and systems.

  • Does this service offer an API?
  • Confirmit offers API.

  • Who are the main user groups of this service?
  • Main users of Confirmit are SMEs and large enterprises.

  • What is this service generally used for?
  • This service is generally used for customer feedback management.

FAQs:

    No FAQs associated with this application.

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Publisher:

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Other:

Who uses Omnitraq
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States , Canada

Other:

Who uses Confirmit
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Russian, English
Regional Restrictions:
No restrictions.

Other:

Who uses Smartsupp
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English, French, Spanish, German, Dutch, Italian, Czech, Polish, Hungarian, Russian, Portuguese, Danish, Turkish, Chinese, Norwegian, Romanian
Regional Restrictions:
No restrictions.
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