Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.
Customericare lets you add a chat window to your website without any coding knowledge.
See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.
The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!
Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.
Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Simple install: Just copy and paste an HTML snippet.
Visitor details: Know who and what's going on your website.
Transcripts: Every chat recorded for review.
Chat ratings: Get instant feedback from customers.
Reporting: Detailed, real-time reports.
Proactive chat: Directly or with targeted, automated rules.
A text, audio and video chat window right on your website
Real time monitoring of your website visitors
Multi-channel support: email, web, phone, chat, social media
Flexible ticket management with automated workflow
Customer facing web interface that you can easily brand
Brings all your customer conversations into one place
Time-saving tools like ticket views, triggers, and automations
Robust reporting and advanced analytics
Credit card required: N/A
Ultimate: $219 Month/15 operators.
Platinum: $116 Month/8 operators.
Gold: $44 Month/4 operators.
Bronze: $15 Month/1 operator.
14 days free trial for any plan.
Who are the main user groups of this service?
It is used by sales and support teams in large enterprises, mid size business, non profits, small business.
What is this service generally used for?
Olark is generally used for live chat customer support.
What platforms does this service support?
Mobile and desktop — iPhone, Android, Windows and Mac
What are some applications this service is commonly used in tandem with?
This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.
Does this service integrate with any other apps?
Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.
Does this service offer an API?
Olark live chat has an API available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another and they can set up groups.
Does this service offer guides, tutorials and or customer support?
They offer: FAQs, knowledge base, online support, phone support, video tutorials.