Compare Officetrax vs Vision Helpdesk vs Taskworld

Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

Taskworld is a project management application for teams to work together. Assign work, set due dates, track progress and ensure that no task falls through the cracks.

Taskworld's performance dashboard gives you actionable insights about the performance and workload of all your team mates. Its built in instant messaging makes sure that you don't need to pay separately for an enterprise messaging system.

Trusted by thousands of teams in 80 countries, Taskworld works well with teams of all sizes across various industries. If you are a results oriented manager with a team that wants to improve continuously, Taskworld is for you.

Features:

• File Sharing
• Contact Management
• Forecasting
• Data Import
• Data Export
• Notifications
• Project Management
• Gantt Charts
• Multi-User
• Task Scheduling/Tracking
• Lead Management
• Customer Management
• Calendar Management
• Scheduling
• Dashboard

Features:

• External Integrations
• 2-Factor Authentication
• Customer Management
• Dashboard
• Notifications
• Google Apps Integration
• API
• Chat
• Task Scheduling/Tracking
• Timesheets
• Email Integration

Features:

• Analytics
• Google Apps Integration
• API
• Data Import
• Email Integration
• Multi-User
• Task Scheduling/Tracking
• Notifications
• Project Management
• Chat
• Calendar Management
• Scheduling
• Contact Sharing
• Contact Management
• Dashboard
• Data Visualization
• File Transfer
• File Sharing
• History/Version Control

Summary:

• Free 14 day trial of Officetrax CRM

• Affordable CRM for businesses of all sizes

Summary:

• Multi Channel Help Desk

• Multi Brand Help Desk

• Ticket Billing

• Task Management

• Help Desk Gamification and more..

• Workflow Management

• SLA and Escalation

• Blabby - Staff Collaboration

• Incident Management

• Knowledgebase Management

Summary:

• Visual boards for agile/kanban methodology

• Direct messages and public/private channels

• Powerful task management with reminders, smart tags, checklists and recurring tasks

• File management with unlimited storage

• Tasks by email (email integration)

• Interactive calendar (integration with Google calendar, Outlook and OS X calendar

• Performance dashboard with advanced filters

• Project metrics with burn-down/up charts

• Task points (workload management)

• Organization directory (people page)

Pricing:

• Starting from: $7.00/month
• Credit card required: N/A

• SaaS License:

  Help Desk Software – $10 /agent/mo ($7 billed annually)
  Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
  Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

  Download Recurring License:

  Help Desk Software – $10 /agent/mo ($7 billed annually)
  Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
  Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

  Download One Time License:

  Help Desk Software – $150 /agent/one-time fee
  Satellite Help Desk (Multi Company) – $250 /agent/one-time fee
  Service Desk (ITIL-ITSM ) – $350/agent/one-time fee

Pricing:

• Starting from: $4.99/month
• Credit card required: N/A

• Business Plan
  Includes:

  • Unlimited Projects
  • One Workspace
  • Real-time Enterprise Messaging
  • List & Kanban Views
  • Create Tasks By Email
  • High-res Image Previews
  • Project Groups
  • Reminders
  • Advanced Filters
  • Analytics and Overview
  • Unlimited Storage
  • Email Support
  • All Data is 128 Bit SSL Encrypted
  • Dedicated Customer Success Agent

  Pricing starts from $5 per user per month (billed annually)

FAQs:

Does this service offer guides, tutorials and or customer support?

• Customer Support is unlimited. There are also free support guides available online.

Does this service offer multi-user capability (e.g. teams)?

• Yes

What platforms does this service support?

• Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

What are some applications this service is commonly used in tandem with?

• Social media: Facebook, Twitter, LinkedIn
  Live chat: Userlike, Livechat Inc, Com100, Livezilla
  Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
  VOIP: Twillio
  CMS: Joomla, WordPress, Drupal
  Payment gateways: Paypal and Authorize.net
  Billing software: WHMCS, Hostbill, Freshbooks
  Email: Google Hosted emails, Exchange Servers and more

Does this service offer multi-user capability (e.g. teams)?

• YES

Does this service offer guides, tutorials and or customer support?

• YES

Who are the main user groups of this service?

• Any business that wish to offer customer service support.

Does this service integrate with any other apps?

• Vision Helpdesk integrates with several 3rd party apps

Does this service offer an API?

• YES

What platforms does this service support?

• Web Based Software and Mobile apps like IOS, Windows Phone and Android App

What is this service generally used for?

• Managing customer support
  Managing IT support
  Task management

FAQs:

No FAQs associated with this application.

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies

• Web App

Other:

• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android
• WinPhone

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App

• iOS
• Android