Compare Officetrax vs Vision Helpdesk vs FunctionFox

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35%
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39%
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Crozscore:

67%
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Crozscore:

88%
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Officetrax screenshot Vision Helpdesk screenshot view 3 more FunctionFox screenshot view 1 more

Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Software Description:

FunctionFox is the leading provider of simple, online timesheets and project management software for creative companies. FunctionFox helps creative professionals manage their work, improve profitability and increase efficiency. With FunctionFox you can manage time, projects and personal. You can compare estimates to actuals, track expenses, schedule meetings, milestones, and use to-do lists. Reporting is simple and accurate and communication with the team and your clients is easy. FunctionFox takes hours off your invoicing and billing process and pays for itself immediately. With free customer support, and affordable pricing– it couldn’t get much easier. Used globally by over 100,000 creative professionals including graphic design, advertising, communications, marketing, multimedia, public relations, and In-House groups.

Features:

  • File Sharing
  • Contact Management
  • Forecasting
  • Data Import
  • Data Export
  • Notifications
  • Project Management
  • Gantt Charts
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Features:

  • Expense Tracking
  • Project Management
  • Notifications
  • Multi-User
  • Forecasting
  • Data Export
  • Data Visualization
  • Scheduling
  • Dashboard
  • Calendar Management

Summary:

  • Free 14 day trial of Officetrax CRM

  • Affordable CRM for businesses of all sizes

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Summary:

  • Online timesheets and Project Management

  • Time and expense tracking for Clients, projects and Personnel

  • Simple time tracking for creative professionals

  • Track timesheets, manage projects, & pull client, project and personnel reports.

  • Track time and expenses, keep to estimate and easily manage your clients and projects.

  • Leading provider of timesheets, project management, workflow and efficiency

Starter

$10.00
per 1 user/month - paid annually
Included in plan:
  • 2GB Storage per user
  • Calendar & Events
  • Accounts, Contacts, Leads
  • Opportunities & Custom Pipelines
  • Incident Tickets
  • Incident Tickets
  • Campaigns & Mass E-Mail
  • Import & Export
  • Roles & Privacy Settings
  • Activity Feeds
  • Notes

Plus

$16.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Starter plus:
  • Quoting
  • Workspaces
  • Discussions
  • Project Management (Gantt Chart, Tasks, etc.)

Ultimate

$20.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Plus plus:
  • Territories
  • Time Tracking
  • Change Requests
  • Problem Management
  • Customer Portal
  • Branded Login Page

Pricing:

  • Starting from: $7.00/month
  • Credit card required: N/A
  • SaaS License:

    Help Desk Software – $10 /agent/mo ($7 billed annually)
    Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
    Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

    Download Recurring License:

    Help Desk Software – $10 /agent/mo ($7 billed annually)
    Satellite Help Desk (Multi Company) – $20 /agent/mo ($14 billed annually)
    Service Desk (ITIL-ITSM ) – $30 /agent/mo ($21 billed annually)

    Download One Time License:

    Help Desk Software – $150 /agent/one-time fee
    Satellite Help Desk (Multi Company) – $250 /agent/one-time fee
    Service Desk (ITIL-ITSM ) – $350/agent/one-time fee

FunctionFox Classic

$35.00
per month; each additional user $5 per month
Included in plan:
  • Full feature list available on our website

FunctionFox Premier

$50.00
per month; each additional user $10 per month
Included in plan:
  • Full feature list available on our website

FunctionFox In-House

$100.00
per month; each additional user $15 per month
Included in plan:
  • Full feature list available on our website

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer Support is unlimited. There are also free support guides available online.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability? (e.g. teams)
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support? (e.g. native mobile apps)
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes! As more than just a software provider, FunctionFox is committed to being a valuable extension of your business. All account setup, training, and support is free and offered by real FunctionFox employees. We offer personalised one-on-one training, group walk-throughs and team training sessions, as well as unlimited support via telephone and email. We also provide written tutorials, videos, overviews, guides, and more. We're always happy to discuss your timesheet and project management needs to determine if FunctionFox is the right solution for your business.

  • Does this service offer an API?
  • FunctionFox does not currently offer an API.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes. From 1 user to over 300 users, FunctionFox will grow with your business as it evolves from a handful of users to a thriving global business with multiple locations and unlimited team members around the world! We also provide solutions to providing (and limiting) account access to freelancers and temporary employees.

  • Does this service integrate with any other apps?
  • FunctionFox is a stand-alone, web-based application and does not automatically integrate with other apps. Users can export reports into Excel, or in CSV format to import them into other applications if needed.

  • What are some applications this service is commonly used in tandem with?
  • FunctionFox is commonly used with other office programs such as Microsoft Office (Excel), and replaces other time tracking apps, project tracking templates, and project management whiteboards or paper timesheets.

  • What platforms does this service support? (e.g. native mobile apps)
  • FunctionFox is supported on the following platforms: Chrome, Safari, Internet Explorer, Microsoft Edge, and Firefox. FunctionFox is also supported on your iPhone, iPad, Android, or mobile device.

  • What is this service generally used for?
  • The service we offer will help Creative Professionals track time, as well as manage Clients, Projects, Personnel, and ultimately help overall productivity and profitability. From design concepts to completion, FunctionFox will help keep all of your administrative work in one place allowing you to be more organized and effective. Create Estimates, schedule Meetings and Milestones, set To-Do Lists, utilize Project Request Forms, generate detailed Reports, and more.

  • Who are the main user groups of this service?
  • The main users of FunctionFox are Creative Professionals from Ad agencies, In-House groups, PR companies, Graphic Design firms, and Marketing firms. While our focus is on Creative Companies, we also have many users outside our primary niche including Engineers, Architects, Financial Institutions, Pharmaceutical Companies and Lawyers.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
63
Followers:
495

Publisher:

Founded:
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Based in:
Nasik
Employees:
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Likes:
21.3k
Followers:
1.67k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
2.08k
Followers:

Other:

Who uses Officetrax
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Dutch, Spanish, Russian, Portuguese, Polish, French, Turkish, Italian
Regional Restrictions:
No restrictions.

Other:

Who uses FunctionFox
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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