Compare Officetrax vs HappyFox vs Teamwork Projects

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Crozscore:

35%
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39%
interest falling

Crozscore:

92%
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96%
61%
no significant changes

Crozscore:

84%
what is this?
84%
52%
interest falling
Officetrax screenshot HappyFox screenshot view 4 more Teamwork Projects screenshot view 2 more

Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Our function-rich software gives you every advantage to stay on track and deliver on time. Teamwork Projects combines high-performance features that build smarter workflows and close communication gaps so you can focus on getting things done.
Features include task management, time tracking, milestones, Gantt charts, instant high-level reports and more.

When all communication, documentation and task coordination is in one place, collaboration is exactly what it should be… productive.

Features:

  • File Sharing
  • Contact Management
  • Forecasting
  • Data Import
  • Data Export
  • Notifications
  • Project Management
  • Gantt Charts
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

  • History/Version Control
  • File Sharing
  • Chat
  • Email Integration
  • Google Apps Integration
  • Task Scheduling/Tracking
  • Gantt Charts
  • Dashboard
  • Calendar Management
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Data Export
  • Data Import
  • Data Visualization
  • Project Management
  • Notifications
  • Contact Sharing
  • Batch Permissions & Access
  • Contact Management
  • External Integrations
  • API

Summary:

  • Free 14 day trial of Officetrax CRM

  • Affordable CRM for businesses of all sizes

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Teamwork Projects is designed to work seamlessly with the tools you and your team already know and love through custom integrations.

  • Cloud access that’s, accessible anywhere and anytime makes working remotely and managing distributed teams even easier.

  • Manage every project and deadline from a single tool.

  • Organize workflows from any time zone and capture every detail.

  • Try Teamwork Projects for free for 30 days—no credit card details required.

  • We are so confident that you will love Teamwork Projects that we also include a 90-day money back guarantee if you do not love our product, no questions asked.

Starter

$10.00
per 1 user/month - paid annually
Included in plan:
  • 2GB Storage per user
  • Calendar & Events
  • Accounts, Contacts, Leads
  • Opportunities & Custom Pipelines
  • Incident Tickets
  • Incident Tickets
  • Campaigns & Mass E-Mail
  • Import & Export
  • Roles & Privacy Settings
  • Activity Feeds
  • Notes

Plus

$16.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Starter plus:
  • Quoting
  • Workspaces
  • Discussions
  • Project Management (Gantt Chart, Tasks, etc.)

Ultimate

$20.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Plus plus:
  • Territories
  • Time Tracking
  • Change Requests
  • Problem Management
  • Customer Portal
  • Branded Login Page

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Small Office

$69.00
1 user(s) / month
Included in plan:
  • 50 Projects 20GB Space
  • Unlimited Users
  • Full Access to Task Boards
  • Webhooks
  • Custom Domain
  • Google Drive, Dropbox, OneDrive Personal, Box.com

Professional

$169.00
1 user(s) / month
Included in plan:
  • 150 Projects 100GB Space
  • Unlimited Users
  • All Small Office Features
  • Project Portfolio
  • OneDrive for Business
  • Microsoft Connectors

Business

$269.00
1 user(s) / month
Included in plan:
  • 300 Projects 400GB Space
  • Unlimited Users
  • All Professional Features
  • Custom CSS
  • Live Editing of Files
  • Microsoft Project Import/Export

Enterprise

$0.00
Contact Us
Included in plan:
  • Unlimited Projects 500GB+ Space
  • Enterprise Grade Security
  • Premium Support 24/7
  • Single Sign On
  • HIPAA Compliance
  • Enterprise API
  • Two-Factor Authentication

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer Support is unlimited. There are also free support guides available online.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Help Docs - on our website
    Videos - on YouTube, user TeamworkPM
    Demos - on our website
    24/7 email support

  • Does this service offer multi-user capability? (e.g. teams)
  • Every plan allows unlimited user collaboration.

  • Does this service offer an API?
  • Yes - more information on our website.

  • Does this service integrate with any other apps?
  • Yes, see full list of integrations on our website.

  • What is this service generally used for?
  • Project management
    Task management
    Time management
    Collaboration
    Teamwork
    Transparency

  • Who are the main user groups of this service?
  • Marketing teams
    Software teams
    Web Design teams
    Agencies
    Startups
    Remote teams
    Enterprise

  • What are some applications this service is commonly used in tandem with?
  • Teamwork Desk
    Teamwork Chat

  • What platforms does this service support? (e.g. native mobile apps)
  • Web
    iOS
    Android
    Chrome Extension

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
63
Followers:
497

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.6k
Followers:
2.74k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
23.9k
Followers:
8.93k

Other:

Who uses Officetrax
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Teamwork Projects
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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