Compare Officetrax vs Taskworld vs HappyFox

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Crozscore:

34%
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39%
interest falling

Crozscore:

85%
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89%
55%
interest rising

Crozscore:

92%
what is this?
96%
61%
interest rising
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Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

Taskworld is a task management application for teams to work together. Assign work, set due dates, track progress and ensure that no task falls through the cracks.

Taskworld's performance dashboard gives you actionable insights about the performance and workload of all your team mates. Its built in instant messaging makes sure that you don't need to pay separately for an enterprise messaging system.

Trusted by over 4000 teams in 80 countries, Taskworld works well with teams of all sizes across various industries. If you are a results oriented manager with a team that wants to improve continuously, Taskworld is for you.

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Features:

  • File Sharing
  • Contact Management
  • Forecasting
  • Data Import
  • Data Export
  • Notifications
  • Project Management
  • Gantt Charts
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • Email Integration
  • Multi-User
  • Task Scheduling/Tracking
  • Notifications
  • Project Management
  • Chat
  • Calendar Management
  • Scheduling
  • Contact Sharing
  • Contact Management
  • Dashboard
  • Data Visualization
  • File Transfer
  • File Sharing
  • History/Version Control

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Summary:

  • Free 14 day trial of Officetrax CRM

  • Affordable CRM for businesses of all sizes

Summary:

  • Visual boards for agile/kanban methodology

  • Direct messages and public/private channels

  • Powerful task management with reminders, smart tags, checklists and recurring tasks

  • File management with unlimited storage

  • Tasks by email (email integration)

  • Interactive calendar (integration with Google calendar, Outlook and OS X calendar

  • Performance dashboard with advanced filters

  • Project metrics with burn-down/up charts

  • Task points (workload management)

  • Organization directory (people page)

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Starter

$10.00
per 1 user/month - paid annually
Included in plan:
  • 2GB Storage per user
  • Calendar & Events
  • Accounts, Contacts, Leads
  • Opportunities & Custom Pipelines
  • Incident Tickets
  • Incident Tickets
  • Campaigns & Mass E-Mail
  • Import & Export
  • Roles & Privacy Settings
  • Activity Feeds
  • Notes

Plus

$16.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Starter plus:
  • Quoting
  • Workspaces
  • Discussions
  • Project Management (Gantt Chart, Tasks, etc.)

Ultimate

$20.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Plus plus:
  • Territories
  • Time Tracking
  • Change Requests
  • Problem Management
  • Customer Portal
  • Branded Login Page

Pricing:

  • Starting from: $4.99/month
  • Credit card required: N/A
  • Business Plan
    Includes:

    • Unlimited Projects
    • One Workspace
    • Real-time Enterprise Messaging
    • List & Kanban Views
    • Create Tasks By Email
    • High-res Image Previews
    • Project Groups
    • Reminders
    • Advanced Filters
    • Analytics and Overview
    • Unlimited Storage
    • Email Support
    • All Data is 128 Bit SSL Encrypted
    • Dedicated Customer Success Agent

    Pricing starts from $5 per user per month (billed annually)

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer Support is unlimited. There are also free support guides available online.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
63
Followers:
493

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
55.2k
Followers:
13.1k

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.8k
Followers:
2.74k

Other:

Who uses Officetrax
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Taskworld
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, German, Chinese, Thai, Portuguese, Korean, French
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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