Compare Officetrax vs HappyFox vs FunctionFox

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Crozscore:

34%
what is this?
39%
interest falling

Crozscore:

92%
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96%
61%
interest rising

Crozscore:

88%
what is this?
95%
52%
interest rising
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Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

FunctionFox is the leading provider of simple, online timesheets and project management software for creative companies. FunctionFox helps creative professionals manage their work, improve profitability and increase efficiency. With FunctionFox you can manage time, projects and personal. You can compare estimates to actuals, track expenses, schedule meetings, milestones, and use to-do lists. Reporting is simple and accurate and communication with the team and your clients is easy. FunctionFox takes hours off your invoicing and billing process and pays for itself immediately. With free customer support, and affordable pricing– it couldn’t get much easier. Used globally by over 100,000 creative professionals including graphic design, advertising, communications, marketing, multimedia, public relations, and In-House groups.

Features:

  • File Sharing
  • Contact Management
  • Forecasting
  • Data Import
  • Data Export
  • Notifications
  • Project Management
  • Gantt Charts
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

  • Expense Tracking
  • Project Management
  • Notifications
  • Multi-User
  • Forecasting
  • Data Export
  • Data Visualization
  • Scheduling
  • Dashboard
  • Calendar Management

Summary:

  • Free 14 day trial of Officetrax CRM

  • Affordable CRM for businesses of all sizes

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Online timesheets and Project Management

  • Time and expense tracking for Clients, projects and Personnel

  • Simple time tracking for creative professionals

  • Track timesheets, manage projects, & pull client, project and personnel reports.

  • Track time and expenses, keep to estimate and easily manage your clients and projects.

  • Leading provider of timesheets, project management, workflow and efficiency

Starter

$10.00
per 1 user/month - paid annually
Included in plan:
  • 2GB Storage per user
  • Calendar & Events
  • Accounts, Contacts, Leads
  • Opportunities & Custom Pipelines
  • Incident Tickets
  • Incident Tickets
  • Campaigns & Mass E-Mail
  • Import & Export
  • Roles & Privacy Settings
  • Activity Feeds
  • Notes

Plus

$16.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Starter plus:
  • Quoting
  • Workspaces
  • Discussions
  • Project Management (Gantt Chart, Tasks, etc.)

Ultimate

$20.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Plus plus:
  • Territories
  • Time Tracking
  • Change Requests
  • Problem Management
  • Customer Portal
  • Branded Login Page

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

FunctionFox Classic

$35.00
per month; each additional user $5 per month
Included in plan:
  • Full feature list available on our website

FunctionFox Premier

$50.00
per month; each additional user $10 per month
Included in plan:
  • Full feature list available on our website

FunctionFox In-House

$100.00
per month; each additional user $15 per month
Included in plan:
  • Full feature list available on our website

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer Support is unlimited. There are also free support guides available online.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes! As more than just a software provider, FunctionFox is committed to being a valuable extension of your business. All account setup, training, and support is free and offered by real FunctionFox employees. We offer personalised one-on-one training, group walk-throughs and team training sessions, as well as unlimited support via telephone and email. We also provide written tutorials, videos, overviews, guides, and more. We're always happy to discuss your timesheet and project management needs to determine if FunctionFox is the right solution for your business.

  • Does this service offer an API?
  • FunctionFox does not currently offer an API.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes. From 1 user to over 300 users, FunctionFox will grow with your business as it evolves from a handful of users to a thriving global business with multiple locations and unlimited team members around the world! We also provide solutions to providing (and limiting) account access to freelancers and temporary employees.

  • Does this service integrate with any other apps?
  • FunctionFox is a stand-alone, web-based application and does not automatically integrate with other apps. Users can export reports into Excel, or in CSV format to import them into other applications if needed.

  • What are some applications this service is commonly used in tandem with?
  • FunctionFox is commonly used with other office programs such as Microsoft Office (Excel), and replaces other time tracking apps, project tracking templates, and project management whiteboards or paper timesheets.

  • What platforms does this service support? (e.g. native mobile apps)
  • FunctionFox is supported on the following platforms: Chrome, Safari, Internet Explorer, Microsoft Edge, and Firefox. FunctionFox is also supported on your iPhone, iPad, Android, or mobile device.

  • What is this service generally used for?
  • The service we offer will help Creative Professionals track time, as well as manage Clients, Projects, Personnel, and ultimately help overall productivity and profitability. From design concepts to completion, FunctionFox will help keep all of your administrative work in one place allowing you to be more organized and effective. Create Estimates, schedule Meetings and Milestones, set To-Do Lists, utilize Project Request Forms, generate detailed Reports, and more.

  • Who are the main user groups of this service?
  • The main users of FunctionFox are Creative Professionals from Ad agencies, In-House groups, PR companies, Graphic Design firms, and Marketing firms. While our focus is on Creative Companies, we also have many users outside our primary niche including Engineers, Architects, Financial Institutions, Pharmaceutical Companies and Lawyers.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
63
Followers:

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.8k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.08k
Followers:

Other:

Who uses Officetrax
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses FunctionFox
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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