Compare Officetrax vs HappyFox vs Celoxis

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34%
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39%
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Crozscore:

92%
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96%
61%
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Crozscore:

80%
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86%
35%
interest rising
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Software Description:

Officetrax is a powerful CRM, Project Management, and Support solution that helps you streamline your day. Officetrax is a great tool for small to medium businesses who are looking for an easy-to-use CRM system to assist them with leads, opportunities, customer support, and so much more. Using Officetrax helps you to keep track of every interaction with a customer or lead to build better relationships with your contacts.

Features like time tracking, event scheduling, and opportunity scoring all help you manage your time to stay on top of the most important tasks. Use the customer portal to allow your customers the ability to submit support tickets for a streamlined support system - you can even have them approve quotes from Officetrax as well!

Sign up for a Free Trial today to learn more!

Software Description:

This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.

Software Description:

Celoxis is enterprise PPM and project management software for managing project portfolios & processes. It is highly customizable to suit a variety of business needs.It excels at planning, delegation, collaboration, tracking and reporting with great agility and user-friendliness.
Using Celoxis, businesses can get rid of multiple applications and spreadsheets to manage schedules, resources, budgets, approvals, risks, issues, change requests and other work items. Celoxis has the best team adoption in the marketplace and has been the platform of choice for brands like HBO, Bombardier, KPMG & University of Washington. Available in SaaS/On-Premise options

Features:

  • File Sharing
  • Contact Management
  • Forecasting
  • Data Import
  • Data Export
  • Notifications
  • Project Management
  • Gantt Charts
  • Multi-User
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard

Features:

  • API
  • Chat
  • CRM Integration
  • Notifications
  • Email Integration

Features:

  • Task Scheduling/Tracking
  • Gantt Charts
  • Data Visualization
  • API
  • External Integrations
  • Expense Tracking
  • Budgeting
  • Data Export
  • Notifications
  • Data Import
  • Forecasting
  • Project Management
  • Inventory Tracking
  • Multi-User
  • Scheduling
  • Calendar Management
  • Dashboard
  • Customer Management

Summary:

  • Free 14 day trial of Officetrax CRM

  • Affordable CRM for businesses of all sizes

Summary:

  • Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.

  • Deriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels.

  • Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform.

  • Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system.

  • Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.

Summary:

  • Comprehensive, all-in-one tool for managers, team members, executives and clients.

  • One of the few tools to offer a SaaS (cloud-based) and an On-premise deployment option.

  • Only solution to offer a complex workflow solution (Custom Apps) to track business processes.

  • Robust Reporting capabilities with a whole range of graphical drill-down charts to visualize project data.

  • Flexible and completely customizable tool as per business requirements.

  • Fastest Interactive Gantt Chart in the industry that can easily handle large projects.

  • Highly collaborative software with document management capabilities.

  • Out of the box integration with MS Project, Excel, QuickBooks Online, Salesforce.com, Google Drive, iCalendar, LDAP, MS Outlook and other email clients.

  • Pre-built apps for bug and issue tracking, risk management, new project approvals and change request management.

  • Multi-lingual application

Starter

$10.00
per 1 user/month - paid annually
Included in plan:
  • 2GB Storage per user
  • Calendar & Events
  • Accounts, Contacts, Leads
  • Opportunities & Custom Pipelines
  • Incident Tickets
  • Incident Tickets
  • Campaigns & Mass E-Mail
  • Import & Export
  • Roles & Privacy Settings
  • Activity Feeds
  • Notes

Plus

$16.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Starter plus:
  • Quoting
  • Workspaces
  • Discussions
  • Project Management (Gantt Chart, Tasks, etc.)

Ultimate

$20.00
per 1 user/month - paid annually
Included in plan:
  • 5GB Storage per user
  • Everything in Plus plus:
  • Territories
  • Time Tracking
  • Change Requests
  • Problem Management
  • Customer Portal
  • Branded Login Page

Pricing:

  • Credit card required: N/A
  • Popular: $19 per staff / month
    Mighty: $29 per staff / month
    Fantastic: $49 per staff / month
    Enterprise: $69 per staff / month
    Free trial starts with Mighty plan.

Pricing:

  • Starting from: $25.00/month
  • Credit card required: No
  • Free Trial: Available (No Credit Card required)
    Celoxis offer both volume and duration discounts.
    Contact us for more details.

SaaS

$25.00
1 user(s) / month
Included in plan:
  • 2GB /user/month of shared disk space
  • Free client login & virtual users
  • One hour complimentary education course

On-Premise

$450.00
once-off
Included in plan:
  • One hour complimentary education course
  • Free client login & virtual users
  • Major & minor upgrades
  • Free Support for 1st year

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Customer Support is unlimited. There are also free support guides available online.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Officetrax is a fully responsive web-app which means it can be used on any device that has a web browser.

FAQs:

    Does this service offer an API?
  • It offers an API.

  • Who are the main user groups of this service?
  • The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.

  • What is this service generally used for?
  • HappyFox provides practical help desk solutions.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.

  • What are some applications this service is commonly used in tandem with?
  • The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.

  • Does this service integrate with any other apps?
  • HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.

  • Does this service offer guides, tutorials and or customer support?
  • They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • Celoxis is widely used by more than 2800+ customers globally, from mid-sized enterprises to Fortune 100 companies, across industry verticals.

  • Does this service offer an API?
  • Yes. Celoxis offers an extremely powerful yet easy to use web-based API.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Celoxis offers various onboarding & training programs to help new customers accelerate Celoxis adoption and time to value. Celoxis also offers 24x5 chat-based and email-based support.

  • Does this service offer multi-user capability? (e.g. teams)
  • Celoxis is a multi-user software capable of managing small teams with small projects to large, distributed teams handling multi-million dollar projects.

  • Does this service integrate with any other apps?
  • Celoxis integrates natively with Microsoft Project, Excel/CSV, Salesforce, QuickBooks Online, Google Drive, Outlook and other Email clients

  • What is this service generally used for?
  • Project Management and Work Collaboration. Celoxis is an all-in-one tool to manage your projects, finances, resources and business processes online.

  • What platforms does this service support? (e.g. native mobile apps)
  • Celoxis is web-based, which means it does not require any additional infrastructure apart from a web-browser and an Internet connection when connecting to its SaaS service.
    For On-Premise, it support multiple Operating Systems and Databases thereby reducing TCO.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
63
Followers:
494

Publisher:

Founded:
2011
Based in:
Irvine
Employees:
11-50
Likes:
27.8k
Followers:
2.75k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
432
Followers:
1.71k

Other:

Who uses Officetrax
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Celoxis
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Chinese, Russian, Portuguese, Spanish, German, French
Regional Restrictions:
No restrictions.
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