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About ProProfs Knowledge Base
ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.
Benefits:
Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.
Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.
Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.
About Archbee
Product documentation, API references, developer guides, internal wikis, knowledge bases, changelogs, diagrams — all in one app that just works. Team & Product Knowledge IN ONE PLACE:
Internal Wikis & Knowledge Bases
Product Documentation Sites
Developer & API Docs
Features
API
Chat
Contact Management
Contact Sharing
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
History/Version Control
Multi-User
Notifications
Project Management
Features
API
Chat
Contact Management
Contact Sharing
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
History/Version Control
Multi-User
Notifications
Project Management
Features
API
Chat
Contact Management
Contact Sharing
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
History/Version Control
Multi-User
Notifications
Project Management
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Summary
Drag and drop to organize
Custom JavaScript and CSS
Mention people and docs
Blazing fast search
Share multiple collections on same domain
Custom domain with SSL certificates
Native Diagrams & Mermaid.js
API docs with OpenAPI and GraphQL
Markdown shortcuts and 20+ custom blocks
JWT auth for public collections
Pricing
Free
Free
Included in plan:
Up to 50 items
Up to 3 fields
2GB storage per team
Standard (billed annually: 16% off)
$5.00
/user/month (billed annually: 16% off)
Included in plan:
Unlimited items
Unlimited fields
Version history
10GB storage per team member
SAML-based single sign-on (SSO)
Access restrictions
Editing restrictions
Groups
Private workspaces
Default workspaces
Priority support
Standard (billed monthly)
$6.00
1 user(s) / month
Included in plan:
Unlimited items
Unlimited fields
Version history
10GB storage per team member
SAML-based single sign-on (SSO)
Access restrictions
Editing restrictions
Groups
Private workspaces
Default workspaces
Priority support
Pricing
FREE
Free
Included in plan:
20 pages
1 Authors
Professional Templates
1 Knowledgebases, Manuals & Docs
Public Views
ESSENTIALS
$6.00
20 Pages/month
Included in plan:
Up to 500 Pages
Unlimited Public Views
1 Knowledgebases, Manuals & Docs
Revision History & Version Control
Professional Templates
1 Authors
Reports & Analytics
Help Widget
Basic Integrations
Premium Customer Support
ProProfs Training Maker (Free Edition)
ProProfs Live Chat (Free Edition)
ProProfs Help Desk (Free Edition)
PREMIUM
$12.00
20 Pages/month
Included in plan:
Unlimited pages
Unlimited Public Views
Unlimited Knowledgebases, Manuals & Docs
Revision History & Version Control
Professional Templates
Unlimited Authors
Unlimited Private Sites
Unlimited Staff Users
Reports & Analytics
Basic Integrations
ProProfs Training Maker (Free Edition)
ProProfs Live Chat (Free Edition)
ProProfs Help Desk (Free Edition)
Roles & Collaboration
Unlimited Groups & Teams
Merge Tags & Content Snippets
Advanced Reports & Analytics
Multi-Lingual Support
Tooltips, Lightboxes & Pop-ups
Conditional Content
Import Sites
Single Sourcing
Advanced Help Widget
Single-Sign-On, SAML
White Label
Custom License, Enterprise Security & Ownership
Vault
Advanced Integrations
Premium Customer Support
Pricing
Starting
Free
Included in plan:
Free for personal usage
Unlimited docs, 2 collections
1Gb file uploads
Most integrations
Growing
$30.00
5 user(s) / month
Included in plan:
For teams — 5 users included
Unlimited collections
Custom domain, last 3 doc history
Customer support & 99.95% SLA
Scaling
$80.00
10 user(s) / month
Included in plan:
For teams — 10 users included
Full branding, full doc history
2 custom domains, advanced integrations
User groups & advanced auth options
FAQs
Does this service offer guides, tutorials and or customer support?
Yes
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service offer an API?
Yes
FAQs
What are some applications this service is commonly used in tandem with?
It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.
Does this service offer an API?
Yes, the tool provides API integration.
What is this service generally used for?
It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.
What platforms does this service support?
It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.
Does this service integrate with any other apps?
The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.
Who are the main user groups of this service?
Small companies, as well as large enterprises, can use this service.
Does this service offer guides, tutorials and or customer support?
It provides a comprehensive help center with how-to guides and tutorials for customer support.
FAQs
What are some applications this service is commonly used in tandem with?
Slack
Jira
Airtable
Does this service integrate with any other apps?
Google Sheets - Embed Google Sheets.
Airtable - Part spreadsheet, part database, and entirely flexible
Typeform - Data collection tool and surveys, for professionals
Loom - Effective way to get your message across.
Jira - Plan, track, and manage your agile and software development projects in JIRA.
Slack - Chat, collaboration, and file sharing for teams
Google Slides - Embed Google Slides.
Lucidchart - Create flowcharts and technical diagrams with ease
Google Docs - Embed Google Docs.
Miro - Simple whiteboarding for cross-functional team collaboration
Trello - Boards, lists, and cards to organize your projects
Figma - Figma is a collaborative interface design tool
GraphQL - Create self-documenting flexible APIs with GraphQL
Numeracy - A SQL pad for writing iterating, and exploring data
Swagger - Create industry-standard APIs. Generate API docs easily
Mode Analytics - Connect and analyze data from any data source
Codepen - A social development environment and editor
Github Gist - Sharable code snippets, hosted by GitHub
Intercom - A totally customizable messaging suite to drive growth at every stage
Google Analytics - Google Analytics gives you the tools to understand customers
Does this service offer multi-user capability (e.g. teams)?
Yes. It includes Access control per user and Access control per group.
What is this service generally used for?
Create a technical knowledge base and product documentation.
Who are the main user groups of this service?
Software development teams, Technical Founders, B2B SaaS Startups.
Does this service offer an API?
Yes.
Does this service offer guides, tutorials and or customer support?
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