Compare Ninox vs LiveChat vs Spidergap

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Crozscore:

80%
what is this?
32%
interest rising

Crozscore:

90%
what is this?
89%
53%
no significant changes

Crozscore:

78%
what is this?
100%
30%
interest rising
Ninox screenshot LiveChat screenshot view 2 more Spidergap screenshot view 5 more

Software Description:

Ninox lets you:

  • Make smarter databases: create relations, forms & fields that fit your needs.
  • Connect with your team: changes from one device will be immediately published to all other users.
  • Access and change data across all your devices: from your Mac, iPhone, iPad or Desktop, even when there is no internet connection.
  • Analyze data with charts to get a better understanding of trends and correlations.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

You can support employees' personal development by using Spidergap to perform a '360' - collecting feedback from their colleagues, and presenting the results in a way that makes it easy for the employee to prioritise improvement, and write their personal development plan.

Try Spidergap for free with up to 5 employees.

Features:

  • Payroll
  • Timesheets
  • File Sharing
  • Data Visualization
  • Balance Sheet
  • Billing/Invoicing
  • Contact Management
  • P&L
  • Lead Management
  • Inventory Tracking
  • Dashboard
  • Scheduling
  • Customer Management
  • Calendar Management
  • Accounts Receivable
  • Forecasting
  • Expense Tracking
  • Budgeting
  • Accounts Payable
  • Project Management
  • Multi-User
  • Data Export
  • Data Import

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

Summary:

  • Organize everything, improve your workflow and become more productive.

  • Create custom business apps for you and your team.

  • Build apps for everything.

  • Connect teams and data.

  • Access Anytime - even when there is no internet connection.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Super easy customisation is possible using the online designer - change your questionnaire, email invites, or even the report

  • Quick and easy to run through a 360 end-to-end (you can do it in less than 3 minutes using our default templates)

  • Best practice guidance, resources and tips

  • Customer support that people rave about

Ninox for Mac

$34.99
once-off, per user
Included in plan:
  • Sync with iCloud
  • Sync with iPad and iPhone

Ninox for IPHONE

Free
Included in plan:
  • Access your data on the go

Ninox for IPAD

$14.99
once-off, per user
Included in plan:
  • Optimal tablet experience
  • Sync with iPhone

Ninox for Mac

$34.99
once-off, per user
Included in plan:
  • Sync data with iCloud
  • Sync with iPad and iPhone

Ninox Cloud

$8.33
1 user(s) / month
Included in plan:
  • Collaborate with anyone
  • Real-time sync
  • 2GB per user
  • Custom forms, triggers and fields

Ninox for IPAD

$14.99
once-off, per user
Included in plan:
  • Optimal tablet experience
  • Sync with iPhone App

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pricing:

  • Credit card required: No
  • Employees assessed - Cost per employee
    Up to 49 - £59
    50 to 99 - £45
    100 to 249 - £35
    250 to 499 - £25
    500 to 999 - £17.5
    1,000 to 2,499 - £12.5
    2,500 to 4,999 - £9
    5,000+ - £6.5
    Prices exclude VAT
    (Visit our website for more information)

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • We offer tutorials, a comprehensive user manual and email/phone support. Get in touch using the contact form or simply send a mail to our support team.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can invite others to help create applications - share it with the rest of your company and help improve their productivity.

  • What is this service generally used for?
  • Imagination is the limit. You can use Ninox for Invoicing, Real Estate, Inventory Management, Event Planning, Meetings, and many more.

  • Who are the main user groups of this service?
  • This service is suited for any type of individual from personal to freelancers, SMBs, Startups, Agencies and even to enterprises.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Who are the main user groups of this service?
  • Business leaders and HR / L&D managers who want to support personal development of their employees.

  • What is this service generally used for?
  • 360 degree feedback - helping employees to prioritise their personal development based on feedback from others

  • What platforms does this service support?
  • Web-based, with support for all modern browsers and mobile devices

  • What are some applications this service is commonly used in tandem with?
  • Normally standalone, although you can export/import with Spidergap if you need to (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service integrate with any other apps?
  • You can export/import with Spidergap if you need to via Excel (e.g. to export data from an HR system, to then use in Spidergap).

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes - you can add other users to your 360 project and decide what they can / cannot do.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, lots! Take a look at http://www.spidergap.com/help for all the above, or email support@spidergap.com

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
816
Followers:
230

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2011
Based in:
-
Employees:
2-10
Likes:
Followers:

Other:

Who uses Ninox
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
Languages:
German, Russian, Polish, Chinese, Catalan, Italian, French, English, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Spidergap
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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