Compare Nicereply vs REVE Chat vs Vision Helpdesk

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Crozscore:

82%
what is this?
80%
40%
interest rising

Crozscore:

85%
what is this?
87%
32%
no significant changes

Crozscore:

81%
what is this?
92%
34%
interest rising
Nicereply screenshot view 3 more REVE Chat screenshot view 5 more Vision Helpdesk screenshot view 2 more

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Click-to-Dial
  • Email Integration
  • Third-Party Plugins/Add-Ons
  • Marketing Automation
  • Notifications
  • External Integrations
  • Chat
  • API
  • Multi-User
  • Dashboard
  • Scheduling

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • Facebook Chat Integration

  • Voice Call

  • Video Chat

  • Viber Messaging

  • Screen Sharing

  • Visitor/IP Banning

  • Email Forwarding

  • ProActive Chat

  • Chat Monitoring

  • Visitor Analytics

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing:

  • Starting from: $12.00/month
  • Credit card required: N/A
  • Discounts available for 1 and 2 year subscriptions

Standard

$15.00
1 user(s) / month
Included in plan:
  • ProActive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response

Advanced

$25.00
1 user(s) / month
Included in plan:
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Singapore
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses REVE Chat
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • Android
Languages:
Turkish, Chinese, Japanese, Portuguese, Russian, Spanish, French, English, Arabic, Korean
Regional Restrictions:
No restrictions.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Dutch, Turkish, Italian, Portuguese, Russian, Spanish, French, English, Polish
Regional Restrictions:
No restrictions.
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