Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
Increase your survey response rates by 200%
See your data in CRM software and set triggers based on it
Get 3x more feedback without sending more emails
Customize both the look and content of your surveys
Set goals, track KPIs, generate reports and more...
CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.
CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.
NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.
SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.
This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
Google Apps Integration
Net Promoter Score
Batch Permissions & Access
Google Apps Integration
Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
Starting from: $49.00/month
Credit card required: No
Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
than 2,500 responses, an enterprise solution or a special pricing? Contact us!
14-day trial period for any pricing plan.
Credit card required: N/A
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
Who are the main user groups of this service?
Users of this service are businesses of all sizes.
What is this service generally used for?
It is used as a customer satisfaction survey software.