Compare Nicereply vs Vivantio vs Sellsy

Sellsy

CRM
 (7)
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Crozscore:

82%
what is this?
80%
40%
interest rising

Crozscore:

77%
what is this?
25%
interest rising

Crozscore:

84%
what is this?
97%
37%
interest rising
Nicereply screenshot view 3 more Vivantio screenshot view 2 more Sellsy screenshot view 1 more

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization.

Build your ideal service management environment in just a few simple steps with Vivantio:

  • Elect a delivery method: SaaS or on-premise. We support both.
  • Choose a licensing option: Named, concurrent or a mix of both. Our flexible licensing model allows you to give technicians the right level of access without blowing your budget out of the water.
  • Pick a product: Browse the many available feature modules and deploy only those that make sense for your organization’s service needs.

Take a modular approach to building your service management vision – the right combination with Vivantio brings your ideal strategy to life.

Software Description:

Sellsy is the all-in-one solution to manage every facet of your sales business. It generates leads, manages payments, preserves customers, and much more.

The fact that Sellsy is an all-in-one, coherent solution sets it apart from all others in its market. Sellsy offers complete access to ALL your entered data, wherever you would intuitively need it. With Sellsy there is no need to hassle with multiple, incompatible software.

Sellsy is used to manage all points in the business cycle, and is adaptable to fit exactly to the needs of your business.

· ACQUIRE:
Sellsy includes the best lead generation tools in one convenient package: lead tracking and scoring, marketing automation, landing pages, blog, and website. You name it, we provide it.

· CONVERT:
Engage your leads with the personal touch of Sellsy: send quotes or proposals. Get faster engagement with embedded e-signatures. Stay on top of all tasks and projects with our CRM, project management, and collaborative features.

· SELL:
Easily convert proposals to invoices. Send them with a payment link from your favorite gateway and get paid faster. Streamline accounting with exports- you can even invite your CPA in your account! And don't worry, Sellsy will calculate your expenses, profits, and margins for you.

· NURTURE:
Stay on top of customer success with Sellsy's marketing tools that allow you to send ultra-targeted emails or text message campaigns. Preserve customer loyalty our organized customer service management system.

Join our other 15,000 happy users. Increase your efficiency and boost your sales with Sellsy today.

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • API
  • Data Export
  • Data Import
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Scheduling
  • Task Scheduling/Tracking
  • Project Management
  • Notifications
  • Multi-User
  • History/Version Control
  • Gantt Charts
  • Forecasting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Document Comparison
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Data Visualization
  • File Sharing
  • Inventory Tracking
  • Firewall
  • File Transfer
  • Anti-Virus
  • Third-Party Plugins/Add-Ons

Features:

  • Referral Tracking
  • Audience Targeting
  • Google Apps Integration
  • Batch Permissions & Access
  • File Sharing
  • Lead Management
  • Task Scheduling/Tracking
  • Lead Scoring
  • Project Management
  • Marketing Automation
  • Email Integration
  • Customer Management
  • Scheduling
  • Dashboard
  • Calendar Management
  • Multi-User
  • Multi-Currency
  • Notifications
  • Supplier Management
  • Inventory Tracking
  • Billing/Invoicing
  • Contact Management
  • Data Export
  • Data Import
  • CRM Integration
  • Expense Tracking
  • Accounts Receivable
  • API
  • External Integrations

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • Flexible, reliable, trusted IT Service Management Software

  • Built with ITIL standards at its core.

  • Automation captures service data, tracks milestones and triggers meaningful action.

  • Webhooks and APIs integrate Vivantio with core ITSM tools.

  • Customizable self-help portals empower your customers and improve your service.

  • Report on your true service team effort to highlight success and target areas of improvement.

Summary:

  • Sellsy is a cloud computing platform so you can reach your data anytime, anywhere.

  • Sellsy is effective. It is proved to increase efficiency and boost sales.

  • Sellsy is simple and user-friendly; but of course! Our users are at the heart of what we do.

  • Sellsy is comprehensive. It's many solutions packed up in one product.

  • Sellsy is efficient. It practically does the work for you so you can focus on what’s important!

  • Sellsy is intuitive so that you can reach your data wherever you might intuitively need it.

  • Sellsy is assistive. Have questions? It’s easy to call or check our thorough FAQ pages.

  • Sellsy's collaborative tools allows your team to work together on projects with ease. Always see your progress and who's working on what!

  • Selly's automation features saves time for your team exponentially.

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing:

  • Starting from: $40.00/month
  • Credit card required: N/A
  • Vivantio's pricing model is an annual subscription based on total number of users, types of licenses and functionality activated in the Platform. A free trial is available for a test-drive, upon request.

    Vivantio offers both named and concurrent licenses, and all customers may select to purchase any combination of both. A named license is allocated to a particular agent and cannot be shared. Concurrent licenses sit in a shared pool. Each time an agent logs in, they temporarily use up one license and when they log out, the license is returned to the pool for someone else to use.

    Your customers and end users don’t need licenses to use your self-service web portal.

    • Pricing starts at $40 per user, per month at the Essentials level, suited for small and medium-size service desk operations looking to increase efficiency.
    • Licenses at the Pro level start at $60 per user, per month and are designed to unify service operations with powerful core service management features.
    • Feature-rich Vivantio ITSM licenses start at $90 USD and are built to scale and meet the complex business needs of larger, multi-site organizations.

Our Packages start from:

$50.00
(for up to 5 users) per month, per unit
Included in plan:
  • The unit of your choice
  • Marketing Campaigns
  • Electronic Signatures
  • Accounting
  • Time-Tracking

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Sellsy is used by a wide range of businesses. It can be used no matter whether selling products or services, doing rentals or subscriptions, online or in store, B2B or B2C, profit or non-profit, or simply managing projects.

  • What is this service generally used for?
  • Sellsy is generally used to manage any and all points in the business cycle.
    The generation and management of prospects
    The management of business documents and administration
    The preservation of customers
    The collaborative organisation of all tasks and customer requests

  • What platforms does this service support?
  • Sellsy is a cloud computing platform so it can be accessed anywhere from the internet, on computers, tablets, or mobile devices.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, Sellsy offers webinars, customer support, and a thorough FAQ page.

  • Does this service integrate with any other apps?
  • Sellsy connects with many apps including Google and Outlook, and all apps can be connected through our API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Our multi-user capacity and collaborative tools are one of our strong points, in fact.

  • Does this service offer an API?
  • Yes, Sellsy is an open system that can inter-connect with many external systems through its API.

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
708
Followers:
1.64k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
La Rochelle
Employees:
11-50
Likes:
Followers:

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Vivantio
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Sellsy
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
French, English
Regional Restrictions:
No restrictions.
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