Compare Nicereply vs IdSurvey vs ProProfs Survey Maker

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Crozscore:

82%
what is this?
80%
40%
no significant changes

Crozscore:

66%
what is this?
23%
no significant changes

Crozscore:

91%
what is this?
90%
54%
interest rising
Nicereply screenshot view 3 more IdSurvey screenshot ProProfs Survey Maker screenshot

Software Description:

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

Software Description:

IDSURVEY SURVEY SOFTWARE, the all-in-one data collection tool software for TELEPHONE, WEB and FACE-TO-FACE surveys. Designed by IdWeb s.r.l.

The survey platform is web based and works with all browsers. One main Administration interface manages at the same time CATI telephone, CAWI web or CAPI face-to-face surveys.
Software available in English, Spanish, German, Italian.

  • Free CAPI offline app
  • Integrated email sender for web survey invitation
  • Optional dialer software integrated with CATI

Flexible licenses - no fixed cost - no cost for the Admin interface - no cost for the Cloud hosting

Our customers are research agencies, small or medium companies, public administrations, universities.

http://www.idsurvey.com/

Software Description:

It is easier to create web surveys using ProProfs Survey Maker and give a personal touch to it by adding your company logo, specific themes, colors, and fonts. Beautify the surveys by adding images, videos, and presentations to give a professional outlook to the surveys. Our Survey Maker comes with Advanced reporting tools to help you get a detailed understanding of the survey results.

You can create a survey either from scratch by using your design and theme or choose from our library of professional themes. Customize the survey according to your taste and liking. It is effortless to develop a survey using our Survey Maker. All you need to do is select a survey template, add your videos, images, graphics, and white label it before sharing with your users. If you face any difficulty while developing a survey, just turn to our video tutorials or resolve your queries from our Self-service FAQs. You can also get 24/7 chat, email, and phone support from our team. Further, you can easily download the surveys or import them from Excel. Embed the surveys either on your website or blog, email them to your users, or share on social networks.

Our Survey Maker supports 90+ different languages to enable you to create surveys for your multilingual audience in no time. The cross-device compatibility feature of the Survey Maker will expand your audience outreach. So, the surveys thus created using ProProfs Survey Maker will work just fine on any device including mobiles and tablets.

Security is highly prioritized at ProProfs. The Survey Maker offers robust security settings to restrict easy access to the surveys by unauthorized users. You can keep your online surveys secure and confidential with passwords, privacy controls, and many more.

The best part of this Survey Maker is that you can perform all the above functions in the complete absence of any software installation or coding.

Our ProProfs Survey Maker is perfect for developing Business, Classroom, and Event Surveys.

Try any plan free for 15 days without credit card !

30 Days Money Back Guarantee

Features:

  • Dashboard
  • Scheduling
  • Notifications
  • Multi-User
  • External Integrations
  • API
  • Email Integration
  • Data Export
  • Data Import
  • Data Visualization
  • Net Promoter Score
  • Analytics

Features:

  • Click-to-Dial
  • Lead Management
  • Multi-User
  • Contact Management
  • Email Integration
  • Data Export
  • Analytics
  • Big Data
  • Brand Management

Features:

  • Multi-User
  • API
  • Analytics
  • Net Promoter Score
  • Data Export
  • Email Integration
  • Data Visualization
  • Data Import

Summary:

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary:

  • professional survey software

  • data collection software

  • cati software

  • cawi software

  • capi software

  • cati cawi capi

  • market research software

Summary:

  • Multi-Device Compatability

  • Templates & Questions Library

  • Embed on Website & Share on Blogs

  • No HTML Skills Required

  • Share Information With Stakeholders

  • Optimize Conversions

  • Easy Customer Segmentation

  • Bolster Business ROI

  • Monitor Brand Perception

  • Connect With Right People

  • Meaningful Insights

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
  • Mini: $49/month for 100 received ratings a month.
    Start: $99/month for 250 received ratings a month.
    Grow: $199/month for 1000 received ratings a month.
    Business: $299/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Basic

$7.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • Unlimited Surveys
  • 1 Instructor

Professional

$19.00
1 user(s) / month
Included in plan:
  • logo,Branding,Themes
  • Survey Scoring
  • Question Branching and Skip Logic
  • Accept File uploads

Business

$69.00
1 user(s) / month
Included in plan:
  • White labeling
  • SSO
  • Advanced Reporting Tools
  • Quiz Maker($960/y)
  • Customer support(Advanced)

Enterprise

$199.00
unlimited user(s) / month
Included in plan:
  • Organization wide collaboration
  • Centrally managed enterprise
  • Quiz maker Business($1680/y)

FAQs:

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs:

    Does this service integrate with any other apps?
  • IdTalk dialer for CATI dialling or any other dialer. For predictive dialing, only IdTalk is integrating.
    In both case a soft phone is required.

  • Does this service offer guides, tutorials and or customer support?
  • Training included in all purchase.
    Free basic support (access to the support area).
    Free Knowledge base
    Basic manuals

  • Does this service offer multi-user capability (e.g. teams)?
  • No limitations in Admin users.

  • Who are the main user groups of this service?
  • Market Research agencies and institutes, private companies marketing departments, universities, public institutions

  • What is this service generally used for?
  • Market research
    Customer satisfaction
    Voice of the customer
    Employee Engagement
    Employee Satisfaction
    Election polls

FAQs:

    Does this service integrate with any other apps?
  • yes

  • What platforms does this service support?
  • all,SAAS Based Software

  • What are some applications this service is commonly used in tandem with?
  • mailchimp,salesforce etc

  • Who are the main user groups of this service?
  • educators, online marketers, instructors,event organizers, and companies

  • Does this service offer guides, tutorials and or customer support?
  • yes,all the three mentioned

  • Does this service offer multi-user capability (e.g. teams)?
  • yes, in enterprise plan

  • What is this service generally used for?
  • Conducting surveys

  • Does this service offer an API?
  • yes

Publisher:

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Città di Castello
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses IdSurvey
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English, Russian, Italian, German
Regional Restrictions:
No restrictions.

Other:

Who uses ProProfs Survey Maker
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Danish, Czech, Vietnamese, Welsh, Finnish, French, Estonian, Gujarati, Hindi, Hebrew, Uzbek, German, Norwegian, Chinese, Irish
Regional Restrictions:
No restrictions.Supports 72+ languages
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